1. KANIKA GUPTA
Kanika.gupta5486@gmail.com
8588017721
Management & Behavioural Training Consultant
Benefits to your company of my soft skill training: -
• Employees in whatever capacity they work, commercial sense in them is most
important. My training programmes are aimed at bringing commercial sense
among your staff members.
• Though duration of training programmes is just for couple of days, these
programmes have been developed after lot of research and are being improvised
continually.
• Businesses of 21st
century demand creation of knowledge repositories. By
training your staff, you will be able to expand knowledge base of your employees.
• It is the organisation culture that fosters, sustains or holds the growth of the
company. My training programmes are aimed at making organisation culture
conducive to the growth of your company.
A wide array of training programmes through which you can develop your employees:
-
For Executives and Asst Managers For GM, DGM, AGM and Managers
• Personality Development
• Time Management Skills
• Professional & Business Etiquettes
• E-mail Etiquettes
• Interpersonal Skills
• Superior Customer Service
• Effective Managerial/Supervisory Skills
• Training on Retail Management
• Effective Selling Skills
• How to be a Team Player
• Time & Stress Management
• Conflict Handling Skills
• Effective Decision Making Skills
• Assertion Skills
• Team Building Skills
• Behaviour Management or Interpersonal
Skills
• Career Development of your
Subordinates
• Team Leadership/ Organisational
Leadership
• Mentoring - how to share your Wisdom?
• Behavioural Interviewing Skills
• Presentation Skills
• E-mail Etiquettes/Business Writing for
Managers
• Transaction Analysis
For Students
• Personality Development
• Corporate Employability
• SWOT Analysis of your Career
• Group Discussion
• How to Attend Interview
Every
company
incurs two
types of
costs –
visible and
invisible.
By
imparting
soft skills
training, I
help
companies
to control
invisible
costs
2. Pre-training
Questionnaire is sent
15 days before training
KANIKA GUPTA
Kanika.gupta5486@gmail.com
8588017721
Management & Behavioural Training Consultant
• Negotiating Skills
• Effective Selling Skills
• How to Build Organisational Culture
Consulting Services
• Training Programme “Train the Trainer”
• Setting up Training Department of your company
Training Process: -
Training methodology: - during the sessions, training may happen but learning may not. To
avoid this contradiction, I take up role of a learning facilitator by making interative training
sessions, customising training programmes that meet client’s requirements. In addition to
this, my learning sessions include psychometric tests also. Psychometric tests give insight to
the learners on the development that they require.
Train to Develop the
Employer Brand for
Competition Culture Change
Quality
Policies &
Procedures
Performance
Management
External Reputation
Customer Focus
Change Management
Execution of the
Training
Post-training evaluation
after 1-3 months of
training
3. KANIKA GUPTA
Kanika.gupta5486@gmail.com
8588017721
Management & Behavioural Training Consultant
Module-wise Details of the Training Programmes- can vary as per the
need of organisation
• Personality Development or Personal Branding for Careers Success - 2 days
• What is Personality
• Determinants of Personality
• Know your Personality – As per 8 dimensions
• Positive Thinking
• How to Build Positive Self-esteem
• SWOT analysis
• How to handle Adversities
Time Management or How to be a Time Manager – 1 day
• Characteristics of Time
• Pareto Principle
• Have you done Job Analysis of your Job?
• What are Time Wasters?
• What is Procrastination?
• Time Management Tools
• Personal Goal Setting
• Delegation
• Theory of Time Management by Stephen R Covey
• Day-to-day Time Management Techniques
Stress Management – 1 day
• What is Stress? Optimum Stress level
• Your Personality & Stress
• Symptoms of Stress
• Identifying likely Stressors
• Five ways of Dealing with Stress
• Anger – combat with the enemy within
Communication Skills or Connectivity and Interactivity – 2 days
• What is Communication? The Process of Communication
• When Communication should happen? Formula of Communication
In the
training
modules,
psychometri
c tests are
conducted
4. KANIKA GUPTA
Kanika.gupta5486@gmail.com
8588017721
Management & Behavioural Training Consultant
• Communication & Perception
• Barriers in Communication
• Questioning Skills
• Listening Skills
• Telephone Techniques
• Business Writing Skills
Interpersonal Skills – 1 day
• Assessing your Ability to Deal with People
• Group Interactive Skills – Initiating Skills, Supporting Skills, Clarifying Skills
• Your Interaction – making requests, refusing requests, giving advice, disagreeing,
interrupting, bridging etc
• The difficult Personality Types
Team Building – 2 days
• Self-perception Inventory of the Team Members
• Group Vs Teams
• Attitude required to build Team
• 12 C’s of the Team
• Types of Dysfunction in a Team
• Five Dysfunctions of the Team
Leadership Techniques – 2 days
• What is Leadership?
• Leaders Vs Followers
• Managers Vs Leaders
• Test your Leadership Potential
• Your Personality – Conduit of Leadership
• Team Leadership
• Getting Organised
• Problem solving
• Leadership & Conflict Resolution
• Assertiveness and Leadership
• Creation of Intangible Assets
Supervisory/Managerial Skills – 2 days
Can also conduct
Non-adventurous
outbound training
on Team Building
also
5. KANIKA GUPTA
Kanika.gupta5486@gmail.com
8588017721
Management & Behavioural Training Consultant
• Fundamentals of Supervision
• Your Attitude and Productivity of your Staff
• How to Demonstrate Authority
• How to Delegate
• How to Coach
• How to Counsel
• How to deal with Special problems
6. KANIKA GUPTA
Kanika.gupta5486@gmail.com
8588017721
Management & Behavioural Training Consultant
Employee Engagement through Effective Conflict Handling – 1 day
• Transition from engagement to disengagement
• What is Conflict?
• Critical Features of Conflict Management
• Types of Conflict
• Conflict Resolution Techniques
• Conflict and Organisational Culture
Behavioural Interviewing – 1 day
• A brief about Recruitment Process
• Interview - its significance in the recruitment process
• Some Dos and Don’ts while conducting interview
• Some Standard Questions and their expected Answers
• What is Behavioural Interviewing? How is it different from Traditional
interviewing?
• What is STAR Technique?
• Some competency based questions and their expected answers.
Personal Excellence (half day for each module)
• How to take and give feedback?
• How to conduct Performance Appraisal?
• Building Organisational Culture
• Emotional Awareness
• How to find Creative and Innovative Solutions
• How to be a Motivator
• Decision Making
Mentoring - how to share your Wisdom? – 2 days
• What makes a good Mentor?
• What Mentors do?
• Manager Vs Mentor
• Adapting & Managing a Change
• Dimensions of Mentoring
• Mentoring Process
8. KANIKA GUPTA
Kanika.gupta5486@gmail.com
8588017721
Management & Behavioural Training Consultant
Assertion Skills
• What is your Behavioural Profile?
• Different types of Behaviours
• What are Assertion Skills
• What are the Barriers in Assertive Behaviour
• What are different Basic Assertion Techniques
• Assertion Techniques in Responding and Initiating
Negotiating Skills – 1 day
• The concept of Negotiation
• The Phases and Skills of Negotiation
• How to Respond Resistance from others
• Using DISC to understand Negotiating Styles
• Responding to Unfair Tactics
• Practice Negotiations
Anger Management – 1 day
• Anger – the enemy within, its ill-effects on the body
• Sources of the anger
• Anger management strategies
• Other techniques to manage the anger
Effective Presentation Skills
• What are Public Speaking Skills?
• Body Language in the presentations
• What to handle questions in the presentations
• How to conduct presentations
Effective Selling Skills – 3 days
• What is Sale? Primary skills of Salespersons
• Preparation of Sales Plan, Why people buy?
• Preparing for the Sales Interview, Grooming Skills
• Structuring the Sales Call
• Setting Agenda – Questioning Skills
