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Decision-Making: The Essence of the Manager’s Job
Decision Making ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Exhibit 6–1 The Decision-Making Process
Step 1: Identifying the Problem ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Step 2: Identifying Decision Criteria ,[object Object],[object Object],[object Object],[object Object],Step 3: Allocating Weights to the Criteria ,[object Object],[object Object]
Exhibit 6–2 Criteria and Weights for Computer Replacement Decision Criterion  Weight Memory and Storage  10 Battery life  8 Carrying Weight  6 Warranty  4 Display Quality  3
Step 4: Developing Alternatives ,[object Object],[object Object],Step 5: Analyzing Alternatives ,[object Object],[object Object]
Exhibit 6–3 Assessed Values of Laptop Computers Using Decision Criteria
Step 6: Selecting an Alternative ,[object Object],[object Object],Step 7: Implementing the Alternative ,[object Object],[object Object]
Exhibit 6–4 Evaluation of Laptop Alternatives Against Weighted Criteria
Step 8: Evaluating the Decision’s Effectiveness ,[object Object],[object Object],[object Object]
Exhibit 6–5 Decisions in the Management Functions
Making Decisions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Exhibit 6–6 Assumptions of Rationality
Making Decisions (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Role of Intuition ,[object Object],[object Object]
Exhibit 6–7 What is Intuition? Source:  Based on L. A. Burke and M. K. Miller, “Taking the Mystery Out of Intuitive Decision Making,”  Academy of Management Executive , October 1999, pp. 91–99.
Types of Problems and Decisions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Types of Programmed Decisions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Policy, Procedure, and Rule Examples ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Problems and Decisions (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Exhibit 6–8 Programmed versus Nonprogrammed Decisions
Decision-Making Conditions ,[object Object],[object Object],[object Object],[object Object]
Exhibit 6–9 Expected Value for Revenues from the Addition of One Ski Lift Expected Expected × Probability = Value of Each Event Revenues Alternative Heavy snowfall  $850,000 0.3 = $255,000 Normal snowfall    725,000 0.5 =   362,500 Light snowfall    350,000 0.2 =   70,000   $687,500
Decision-Making Conditions ,[object Object],[object Object],[object Object],[object Object],[object Object]
Exhibit 6–10 Payoff Matrix
Exhibit 6–11 Regret Matrix
Decision-Making Styles ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Decision-Making Styles (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Exhibit 6–12 Decision-Making Matrix
Exhibit 6–13 Common Decision-Making Errors and Biases
Decision-Making Biases and Errors ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Decision-Making Biases and Errors (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Decision-Making Biases and Errors (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Decision-Making Biases and Errors (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Exhibit 6–14 Overview of Managerial Decision Making
Decision Making for Today’s World ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Characteristics of an Effective Decision-Making Process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Terms to Know ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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Session 2