1. Karen Campbell
419 Viscose Avenue Front Royal, VA 22630 | 540-660-2173 | kcampbellx3@yahoo.com
Objective
Experienced professional Practice Manager driven to cut company costs and boost company revenue through
innovative management techniques. Organized and diligent, with excellent written, oral and interpersonal
communication skills.
Education
| 1994 | WARREN COUNTY HIGH SCHOOL
· Major: Business
· Related coursework: Keyboarding
Skills & Abilities
• Operations management
• Staff development
• Inventory control
• Policy/program development
• Supervision and training
• Computer-savvy
• Complex problem solving
• Calm under pressure
• Hiring and retention
• Training and development
• Exceptional interpersonal skills
• MS Office
• Detail-oriented
• Maintains confidentiality
• HR policies and procedures expertise
• Organized
• Healthcare billing proficiency
• Strong medical ethic
• Computerized charting specialist
• Extensive medical terminology knowledge
• Medical coding capability
• Staffing management ability
• Proven patience and self-discipline
• Conflict resolution
• Sound decision making
• In-depth claims knowledge
• Claims analysis and review specialist
• Managed care contract knowledge
• Electronic Medical Record (EMR) software
• Extensive training with IT on Networking
• ICD-10 coding
• CPT and HCPCS coding
• HIPAA compliance
• Medical billing software
• Strong planning skills
• Strong work ethic
• Financial reporting
• Contracts and credentialing
Experience
OFFICE MANAGER | FRONT ROYAL PEDIATRICS | APRIL 2000 TO CURRENT
MANAGERIAL
· Providing excellent leadership and communication to staff.
· Implementation, build and training for two Electronic Health record systems.
· Develop and implement office policies and procedures.
· Training and direct supervision of office staff.
· Scheduling of office staff to ensure proper coverage for day to day operations.
· Oversee day to day functions to ensure smooth patient flow from check –in to check- out.

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· Hiring, termination, corrective action and training for all staff.
· Conduct staff meetings as appropriate.
· Oversee scheduling appointments and adjust schedule accordingly based on physician availability.
· Performs performance reviews and addresses any need for retraining.
· Inventory and ordering of office supplies.
· Oversee the selection of equipment used in the office and ensure that it works properly.
· Troubleshoot and/or fix all office equipment such as servers, computers, fax machine, copiers, internet
modems, phones etc.
· Respond to patient and/or family complaints with a goal of resolution and improvement of quality of
care.
· Insurance credentialing for all providers, renewals and new insurance contracting.
· Electronic Health record system Athena Health super-user – key role in Athena transition, build,
implementation and training of all staff.
· Oversee receiving and release of medical records.
· Receive and review invoices, for contracted services and/or operations of office, to ensure accuracy
before passing invoices to administrator for payment.
· Reconciliation of daily deposits.
· Maintain and update website and social media accounts.
· Transcription as needed.
· Arrange for any emergency maintenance needed for building issues that may arise.
· Delegate responsibilities as needed.
· Completed Meaningful Use for the office and a complete audit, with success each year.
· Completed extensive IT/network training to ensure continuance of our networked servers to enable
office work flow, to include troubleshooting and working with IT company to access and fix problems.
· Assisted with a complete takeover of IT services.
· Maintained user access and passwords for all staff for all systems used.
· Monthly reports
BILLING
· Review all claims and/or manually post charges.
· Submit claims to insurance.
· Review and correct all errors from EHR and from remittance from insurance.
· Answer all billing questions from families.
· Review Insurance aging and contact insurance company to resolve any issues.
· Post patient payments.
· Post insurance payments as needed.
· File secondary claims.
· Review accounts for collections and submit accounts.
· Post collections payments to collection agency online

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OCCUPATIONAL HEALTH ASSOCIATE | VALLEY HEALTH SYSTEMS/URGENT CARE | 1998-
2000
· Maintaining and updating Drug Screen profiles as changes occur.
· Perform hair and urine drug screens, audiograms, and breath alcohol tests.
· Enters statistical information in Systoc for tracking companies.
· Provide clerical assistance to Occupational Health Coordinator.
· Faxing return to work forms for all companies.
· Daily contact with workers compensation carriers requesting information.
· Maintained good communication skills dealing with facility employees, business industry clients,
injured employees and/or their family members.
· Monthly bulk billing for occupational services provided.
· Daily correspondence with area companies.
· Contacted patients and employers with Occupational Health information/follow up.
· Maintained necessary information and records for the Occupational Health program.
· Maintained a CPR certification
MEDICAL RECEPTIONIST | VALLEY HEALTH SYSTEMS/URGENT CARE | 1998-2000
· Provide customer service.
· Register and discharge patients in AS400.
· ICD-9m and CPT coding.
· Filling out all forms to maintain the medical record.
· Collecting payments.
· Printing statements and receipts for patients.
· Answering phones.
· Assist with medical records.
· Performed all office duties as assigned.
· Safeguard patient privacy and confidentiality.
· Maintain stock of forms and office supplies.
· Assisted with patient care as needed