PRESENTATION

Managed Print Services Managed Print A smart cost control strategy

KYOCERA FACING CHALLENGES. FINDING OPPORTUNITIES. FORGING GREAT STRATEGIES.

CAN YOU ANSWER THESE QUESTIONS? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Don’t know the answers? Good news: You are not alone. 90% of all companies do not know what they are currently spending on internal desktop and network printing.

MANAGED PRINT SERVICES ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

FINANCIAL IMPACT ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

EVERY R1 SPENT PRINTING INVOLVES ANOTHER R9 TO MANAGE IT

ENVIRONMENTAL IMPACT ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

PRODUCTIVITY IMPACT ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

I.T. IMPACT ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

MANAGE EXPENSES ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

MINIMIZE CARBON FOOTPRINT ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

BOOST PRODUCTIVITY ,[object Object],[object Object],[object Object],[object Object]

FREE UP I.T. RESOURCES ,[object Object],[object Object],[object Object]

IMPLEMENTING THE STRATEGY TO OPTIMIZE YOUR PRINTER FLEET ,[object Object],[object Object],[object Object],[object Object],[object Object]

IMPLEMENTING THE STRATEGY TO OPTIMIZE YOUR PRINTER FLEET ,[object Object],[object Object],[object Object],[object Object]

TRAINING ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

PROACTIVE SERVICE AND MAINTENANCE STRATEGY E-mail RMS/RDS Phone VOIP Web Fax Portal/Extranet SMS Level “0” Support ,[object Object],[object Object],[object Object],Type of Call Call Escalation ,[object Object],[object Object],Note: Level 1a: Call operator Level 1b: Helpdesk 1st line Level 2: Helpdesk 2nd line Level 3: High end engineer FAQ/Drivers Call Type ,[object Object],[object Object],[object Object],Maintenance History DB Customer information/SLA Global Knowledge DB Unaided Call Attendants (IVR, CTI, Comp. System) Identify Customer Technician Skill DB Customer information/SLA Dispatch Technician (Intelligent assignment) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],GPS Satellite Level 3 Level 1a ,[object Object],[object Object],[object Object],Parts kit 3rd Party Logistics Parts * Parts Inventory DB B.C. reader Sign. capture Parts request * G. K DB M. H DB Escalation Process Customer RMS System Level 1b Level 2

[object Object],DISCOUNTING THANK YOU

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