1. Karen S. Spriggs
7766 Lamplight Drive, Jenison, MI 49428
(616) 457-0649 or (616) 970-4590
e-mail: suzy_spriggs@yahoo.com
Objective: Obtain a position as Office Manager, Accounting, Mortgage, or Customer Service. I have
numerous years of experience as an Assistant Manager, mortgage loan processing, underwriting, set up, close
and post close, accounting including payables, receivables, credit analysis, budget, purchasing, payroll, and
customer service. I adapt to new challenges quickly.
Work Experience
5/2015 – 9/2016 Top Flite Financial, Grand Rapids, MI
Mortgage Processor
Process, Pre-underwrite and Pre-close mortgage loans for Conventional, Jumbo HARP, Portfolio, TPO,
Construction, FHA, VA, USDA-RHS and Correspondent.
1/2012 – 1/2014 Member Advantage Mortgage, Grand Rapids, MI
Loan Processor – Accountemps, Grand Rapids, MI (1/2012 – 10/2012) – Hired 10/2012
Set up, Process, Pre-underwrite and Close Mortgage Loans for HARP 2.0, DU Refi Plus, CU Portfolio,
Construction, Conventional, Jumbo, HPM, FHA, VA and Worked with Hardest Hit Funds from different
States
Accounting, Customer Service, Credit, Collateral, Title and Income Analysis
Set up CU Program for HARP 2.0 Same Servicer and Open Access checklists and procedures
8/2011 – 1/2012 Arbor Mortgage, Grand Rapids, MI – Manpower, Grand Rapids, MI
Loan Coordinator
Process Mortgage loans – Conventional, Portfolio, HARP, FHA, RD, DU Refi Plus
Order Title, Appraisal, HOI and Payoff
Accounting, Credit, Collateral, Title and Income Analysis
Customer Service and Scheduling
4/2009 – 1/2011 Fifth Third Bank, Kentwood, MI – Accountemps, Grand Rapids, MI
Mortgage Closer (4/2009 – 8/2009, 10/2009 – 2/2010, 6/2010 – 1/2011)
Close Retail Mortgage loans – Conventional, Jumbo, Portfolio, HASP (HARP), FHA, VA, HOP, RD, DU+,
Bond , State Specific assistance programs and updated knowledge of RESPA and Trusts
Insure loans meet loan guidelines
Review funding docs and fund loans
Customer Service and Scheduling
2/2008 – 4/2009 Lake Michigan Credit Union, Grand Rapids, MI
Mortgage Processor – Temporary Position (2/2008 – 8/2008, 12/2008 – 4/2009)
Set up and process retail mortgage loans according to program guidelines
Conventional, FHA, VA and Portfolio
Reception relief
Accounting, Customer Service, Credit, Collateral, Title and Income Analysis
Notary
8/2007 – 2/2008 Valley City Environmental Services – Accountemps, Grand Rapids, MI
First American Lenders Advantage - Office Team, Grand Rapids, MI
2. Accounting/HR Coordinator , Mortgage Post Closing
Accounts Payable, Accounts Receivable, Collections
Posting Payments/Collections, Resolve Payment issues on NSF Checks
Human Resources Benefits Coordinator
General Ledger, Petty Cash Management
Payroll and Benefits
Customer Service and Phones
Mortgage, Title Post Closing
General Office responsibilities
4/2000 - 3/2007 Countrywide Home Loans, Grand Rapids, MI - Financial Staffing Resources, CA
Loan Specialist II -– (4/2000 – 7/2000 & 2/2001 – 7/2001) - Hired 7/2001
Clues, LP, DU Underwriter
Processing Conventional, Construction, FHA, VA, RHD, MSHDA, MCC
Closing, Post Closing
Close out Escrow Accounts
File Set Up
Accounts Payable, Accounts Receivable
Quality Assurance
IT & Phone Tech Support
Set up, Processed, Underwrote, Closed, Post Closed for loan programs: Fannie Mae, Freddie Mac,
FHA, VA, MSHDA, MCC, RD, Construction
Trainer
Customer Service
Processed Customer Payments
Trouble Shoot Deficiencies & Customer Complaints
Trouble Shoot Computer Program Issues & Computer Malfunctions
Discharges, Subordinations, Releases, Payoffs, Escrows
Notary
7/2000 - 12/2000 Visiting Nurses - Robert Half Staffing, Grand Rapids, MI
Billing Clerk
Billing Clerk for Medical Services
Accounts Payable, Accounts Receivable
8/1992 - 4/2000 Entela, Inc., Grand Rapids, MI – Kelly Services, Grand Rapids, MI
Customer Service Representative III (5/1992 – 8/1992) - Hired 8/24/1992
Customer Service
Customer Liaison
Accounting, Financial Planning and Projections, Cost Analysis
Assisted with Developing a money making Registration Department
Initiated cost saving ideas and implementation
Computers
Training
Shipping, Receiving
Marketing
Purchasing
Sales, Trade Shows
Administration, Receptionist
3. Trouble Shooter, Problem Solver
Quality
Metallurgy Testing
Scheduling, Travel
Typing, Filing, Faxing, Phone and various other duties.
9/1991 - 1/1992 Auto Style, Grand Rapids, MI - Troy Tech Services, Grand Rapids, MI
QA Secretary, Clerical
QA Secretary, Clerical, Data Entry, Receptionist
Administrative Assistant
Executive Secretary
QA Inspector
Purchasing
Inventory Control
HR Assistant
Engineering Assistant
4/1990 - 9/1991 Target Components, Inc., Kentwood, MI
Administrative, Assistant, HR Assistant, Accounting, Purchasing
Word processing, Data Entry, Purchasing
Raw Steel Issues
Inventory
Production Control
AS/400, System 36
Phone, Fax, File
Customer Service
Sales, Quotes
Labor Reporting, Personnel
HR Assistant
Shipping, Receiving
QA Sample Submissions, PPAP''s
Education
8/1995 - 6/2002 Davenport University, Grand Rapids, MI
Bachelor's Degree
Bachelor of Science in Business Management, emphasis on Accounting and HR
Associates Degree
Associate of Science in Business Management
Certificates and Licenses
Michigan Notary, State of Michigan, MI - Expired
Internal Auditor, ASQC, MI
Skills and Abilities
FNMA, FHLMC, FHA, VA, USDA-RHS, FAMC Mortgage Loans
Mortgage Loans in Banking, Credit Unions, Mortgage and Broker Industries
ISO 14001 Internal Auditor
ISO 9000 Trainer
4. MRP Cycle Counting
Powerful Communications
CQA Prep Class
Total Time Management
QS-9000 Workshop
Expert in computer programs
Printing
Sales, Customer Service
IT, Servers
Phone Systems and many other machines and equipment.
Honors and Activities
National Honors Society
American Business Women’s Association Scholarship
Music Scholarship