This resume is for Karen Zak, who has over 12 years of experience providing administrative support to executives. She has strong organizational, communication, and interpersonal skills. Her work history includes roles as a Quoting and Billing Specialist, Shipping and Receiving Clerk, Administrative Assistant to the General Manager, and Receptionist. In these roles, she has experience with data entry, bookkeeping, inventory management, customer service, and event planning.

1. KAREN ZAK
626 Willow Ln., Elk Grove Village, IL. 60007 • H: 630-965-0740 • karenzak1337@gmail.com
PROFESSIONAL SUMMARY
Highly organized and detail-oriented with more than 12 years experience supplying thorough, organized administrative support to several senior executives.
SKILLS
Attention to detail Computer proficient
Filing and data archiving Excellent communication skills
Exceptional Organization Outstanding interpersonal skills
Project Management Quick learner
Self-motivated professional
WORK HISTORY
Quoting and Billing Specialist
Surgical Instrument Service - Glendale Heights, IL. 03/2014 - Current
Enter invoices into the Traverse system for accounts payable/receivable mail or email invoices
Responsible for the company supplies for several departments.
Assist with quoting customers and preparing shipping documents along with some receptionist duties.
Assist with coding of medical instruments for repair.
Updating all instrument tray types from mobile repairs in Excel and creating invoices in FM system.
Create procedure manuals for both Shipping/Receiving and Data Entry.
Maintain log of updated insurance and driver license for all sales reps, field reps and mobile repair drivers.
Create certificates for our in house training programs.
Scan technician notes and proof of delivery to upload into the electronic orders.
Help distribute employee notices and mail around the office.
Assist with event planning, including associated travel and logistic arrangements.
Obtain signatures for financial documents and internal and external invoices.
Shipping and Receiving Clerk
Surgical Instrument Service - Glendale Heights, IL 03/2014 - Current
Receive/verify repair orders sent in by sales and field reps.
Sort instruments into departmental categories and prep for coding.
Receive parts orders and match to PO.
Distribute parts or re-stock as needed.
Ship completed orders and verify instruments to the packing slips.
Use Fed Ex and UPS software to ship packages.
Administrative Assistant to the General Manager
Cardone Record Services - Mt.Prospect, IL. 12/2002 - 03/2014
Maintain and update Excel spreadsheets within the company for inventory, billing, production and projections.
Responsible for inventory logs across all of our many warehouses in Illinois, Arizona and Connecticut.
Responsible for invoicing on a monthly basis for up to a million dollars a month.
Perform collections and accounts receivables as needed for the General Manager.
Make deposits as needed exceeding hundreds of thousands of dollars.
Work on special spreadsheets for the owner when requested.
Track production images being scanned daily and boxes of records being scanned daily.
Created a detailed instruction pamphlet for our customers on how to use our eRecall website.
Assisting sales reps by setting up new customer accounts and training on how to use our eRecall website to request records.
Including going onsite to assist entire departments or via the phone for one on one assistance.
Created a detailed instruction pamphlet for employees as training tool.
Assist receptionist with coverage on phones and with retrieving medical records.
Trained all receptionists since becoming an administrative assistant.
Provide administrative support to the General Manager and Office Managers.
Receptionist
Cardone Record Services - Mount Prospect, IL 12/2002 - 03/2014
Responsible for all incoming phone calls on multi-line phone system and routing calls efficiently.
Working with hospitals in order to retrieve patient medical records and providing customer service.
Verify all spelling, account, date, and image quality of medical records before they are scanned and uploaded to the hospital server.
Use UPS and DHL software to ship packages.
Medical records confidentiality (HIPPA), & (ROI) release of information for select customers.