1. 940) 735-1342 KARLENE SCHOONOVER kaschoonover@corelogic.com
EMPLOYMENT
Quality Analyst CoreLogic Inc., Westlake, TX Aug 2015 -Present
• Consulted with management to gain knowledge of work situations requiring training
• Created training materials for new procedures and skills refreshment of floor agents
• Participated in regular meetings with management and clients
• Conducted one-on-one training sessions
• Managed/coordinated on-going projects, acting as point-of-contact with other departments.
• Communicated regularly with department management regarding projects or initiatives
• Participated in development of training solutions to address business needs
• Participated in Six Sigma Green Belt project
• Participated on Dispute Resolution Board
• Nominated for CoreLogic Excellence Award 2015, 2016
Tax Specialist CoreLogic Inc., Westlake, TX Oct 2010 – Aug 2015
• Trained and mentored new agents beginning March 2011
• Created training materials and had input on training methods used with new agents
• Participated in meetings with client executives
• Participated in center-wide roundtable conferences on company policies and procedures
• Participated in Six Sigma Yellow Belt project with Senior Business Consultant
• Communicated with tax agencies and homeowners; analyzed account data to resolve tax issues
• Maintained data files on accounts.
• Co-Chairman of VIBE Committee
• Nominated for CoreLogic Excellence Award for 2nd
half of 2014
Over 15 times SPOT award winner
Editor American Research Center in Egypt, Texas May 2007-Dec 2011
• Coordinated deadlines with 5 writers and photographers
• Doubled the pages of the publication
• Converted monthly publication from print to electronic format
• Served as Assistant Editor Aug 2005 – May 2007
Technical ESL Instructor US Flight Academy, Denton, TX Dec 2008-Oct 2009
• Evaluated and refined aviation English language skills of flight students from major Chinese airlines
• Created teaching materials and lesson plans
Account Manager Case-Dunlap, Inc. Dallas, TX Dec 1996-May 1997
• Administrated corporate award and incentive programs for multiple clients
• Coordinated national sweepstakes
• Tracked profitability of program accounts
Account Executive MBRK Advertising, Inc. Dallas, TX Nov 1995-Dec 1996
• Advised clients on media and strategies
• Coordinated staff, clients and media representatives on multiple clients and campaigns
• Became agency expert on postal regulations for direct mail
EDUCATION
Denton, TX University of North Texas
• B.A. Major: Art History Minor: French 2002
• B.S. Major: Journalism/Advertising Minor: Marketing 1997