My Five Failures in Office 365 User Adoption Projects Kettukari SPS Helsinki 28.9.2019

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My Five Failures in Office 365 User Adoption Projects / Karoliina Kettukari / SPS Helsinki 28.9.2019 / SharePoint Saturday Events

Présentations et discours publics

My five failures in Office 365 user adoption projects
Karoliina Kettukari, @Kettukari
SharePoint Saturday Helsinki 28. September 2019

• Consultant at Digital Illustrated
• Co-creating organisational change
• Planning digital workplace user
adoption journey together
• Developing internal
communications and enhancing
teamwork with Office 365
Karoliina Kettukari
@kettukari
LinkedIn

When in Finland...
• Cloud first
• Microsoft first
• Low hierarchy
• Skills > titles
• Straightforward
communication

Let’s learn Finnish!
E M Ä M U N A U S
A howler / Mother of blunders
When you screw up a big time.
emä = animal mother
muna = egg

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...and in the end of this session,
we all are hopefully a bit smarter!
Lessons
learned
Story
time!

How to ensure internal resource allocation
• Answer to WHY? and
WHAT’S IN IT FOR ME?
• Find allies in HR and
communications
• Compile and utilise change
agent network to share the
workload

Early
Adopters
13,5%
Everett Rogers: Diffusion of innovations, 1962
Innovators 2,5%
Early
Majority
34%
Late
Majority
34%
Laggards
16%
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Karoliina Kettukari: Diffusion of user adoption, 2019
your job

Who’s in charge?
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The CART syndrome
”Consultants are running this”

The myth behing engaging the management
• -> Overcome fears
• Involve right from the
beginning
• Find out what’s
relevant to their
interests
• Gain the trust
Tackle change resistance

User adoption is an on-going activity
Plan the future:
• Think 2020 now
• Think August in April
Pro tip for consultants:
empower the organisation
to continue their user
adoption journey
independently.

5 Not having a user adoption project at all

How to close the user adoption deal?
• Find the ROI
• Provide a roadmap
Pro tip for consultants:
you can always say NO.

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Not enough
resources
Going too fast...
or too slow!
Management
not interested
Treating user adoption
as a project
No user adoption
at all

Let’s learn Finnish!
V I R H E I S T Ä V I I S A S T U U
You’ll learn from your mistakes.
Hopefully.

Thank you!
Questions, comments?
Karoliina Kettukari
@kettukari
LinkedIn

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