Software process improvement is a huge practical concern in software companies today and it has consequently been addressed in much research. A part of this research has applied a knowledge management perspective. Researchers pointed out that basically two different strategies exist: Personalization, which puts the focus on the people and their collaboration, and on the other side codification, which focuses on documents and their accessibility. It has been shown that mixtures are difficult to maintain and 80-20 shares between the two strategies are preferred. In our research we have studied knowledge processes in a software company and identified a number of problems there. We have built a prototype to alleviate some of these. The prototype supports different knowledge management strategies at different organizational levels (e.g., software managers and software developers). The prototype consists of a wiki and an enterprise system. We show how each system focuses on one of the strategies and describe the differences for tool support in the strategies, why a combination could be beneficial and how the connection between the two different parts of the prototype works. From this study we then conclude that an equally distributed knowledge management strategy between personalized and codified is applicable and can be supported in a prototype.

3. Knowledge Management Strategies Hansen et al. 1999 codification personalization Document driven Linking people Reports Meetings Formalization Communication Focus on reuse of codified knowledge Focus on finding individual expertise Specialization Flexibility ERP Wiki