1. Kartik Potti May 2016 Addendum
Addendum – Animal Welfare Activities
Animal Shelter Manager, Animal Behaviourist/ Trainer/ Humane Educator, Welfare Worker
Managing Shelter Operations
 Developing specific training plans for all clients after analysing special needs
 Updating and developing all foster program materials including recruitment material,
guidelines, handbook, and miscellaneous documents
 Maintaining files, records, and statistics pertaining to intake, adoptions, miscellaneous
outcomes
 Maintaining a medical database on a daily basis for all veterinary requirements such as
vaccinations, follow ups, and scheduling veterinary appointments for shelter animals.
 Maintaining up to date animal profileson multiple online sites with current photographs and
bios
 Maintaining intake/outcome paperwork, adoption inquiries, preparing adoption paperwork,
adoption processing and adoption follow up
 Monitoring recommendations on all aspects of the shelter operations including shelter staff,
shelter maintenance and cleaning procedures, volunteer procedures, customer service and
adoption counselling.
 Ensuring safe interactions between the public and shelter animals
 Ensuring all policies and procedures are followed through daily inspections of the facilities
 Scheduling grooming appointments and handling grooming customer service
 Maintaining and tracking supply
 Promptly responding to phone calls, emails, message inquiries
 Working cooperatively to train and supervise volunteers, giving positive recognition and
feedback when needed.
Managing Foster Care Programs:
 Maintaining an organized list of current foster assignments, future foster family requirements
and availability
 Maintaining documentation of foster applications and yearly home visit documentation for all
current, potential and previous foster families
 Identifying families with appropriate foster animals based on their needs and situation
 Overseeing, picking up and returning of foster animals and assuring foster families have all
the necessary supplies, paperwork, and all medical records regarding the foster animal
 Providing assistance and counselling to foster families and coordinating with foster families to
attend adoption events
 Making home visits prior to approving or denying foster applications
Managing Adoption Campaigns, and Customer Service:
 Providing quality customer service while promoting Animal House’s mission, services,
programs and events to adopters, donors, potential adopters, volunteers, grooming clients
and supporters
 Cultivating positive relationships with volunteers and co-workers through professional,
courteous and educational interactions
 Providing counsel and education to adopters regarding training, placement and care of
animals
 Developing and overseeing Volunteer Customer Service Program including supervising,
training and scheduling