Bring Your Own Device (BYOD) policies are a critical component of leading companies’ IT offerings today, giving employees the freedom and satisfaction of working on the devices that they prefer. Organizations implementing BYOD require a means of ensuring corporate control and security of enterprise data and applications, without controlling users’ personal use of devices or the personal data on them. Join this highly informative webinar where Research Director, Steve Brasen of analyst firm Enterprise Management Associates (EMA), and Mobility expert Jonathan Foulkes of Kaseya will share their experience and knowledge on how you find the balance between employee freedom and corporate security and the key elements that can help organizations achieve the right BYOD strategy. Attend this webinar, and you’ll walk away with essential tips in the following areas: 1. Keeping corporate data secure in a BYOD model 2. Drawing the line between managing the data and the device 3. How your policy choices affect user productivity and acceptance of BYOD 4. How to reduce the effort and cost of BYOD management 5. Creating business value through BYOD

1. 5 Essential Tips for Creating an
Effective BYOD Policy
Nov 5, 2013

2. Speaker Introductions
Steve Brasen,
Managing Research Director
Enterprise Management Associates (EMA)
Jonathan Foulkes
VP Mobile Product Management
Kaseya
Alex Brandt
Vice President, Americas
Kaseya

3. Agenda
• Empowering a Mobile Workforce
• Key Concepts in BYOD
• 5 Essential BYOD Tips
• #1 Securing Business Data
• #2 Isolating Business Resources
from users’ Personal Resources
• #3 Establishing User-Focused
Policies
• #4 Reducing the Costs of
Enterprise Mobility
• #5 Achieving Business Value
• Conclusions
Slide 3
© 2013 Enterprise Management Associates, Inc.

4. Empowering a Mobile Workforce
• The Value of Workforce Mobility
• Increased Productivity
• Enhanced Business Agility
• Improved Employee Satisfaction
Slide 4
© 2013 Enterprise Management Associates, Inc.

5. Empowering a Mobile Workforce
• Enterprise IT requirements are expanding to support workforce
mobility
• End users are demanding unprecedented access to business
resources:
• Applications
• Data
• Services
Slide 5
© 2013 Enterprise Management Associates, Inc.

6. Empowering a Mobile Workforce
• The Two Faces of Mobility
• Provide access to business resources
from any location

Office, home, remote

Supports device portability
• Provide access to business resources
from any device or OS


Slide 6
iOS, Android, BlackBerry, Windows
Supports app and data portability
© 2013 Enterprise Management Associates, Inc.

7. Key Concepts is BYOD
• The majority of devices used for business purposes
are employee owned…
Slide 7
© 2013 Enterprise Management Associates, Inc.

8. Key Concepts is BYOD
• Regardless of the owner, the majority of mobile devices
are employed for both business and personal tasks
9.28%
Used only for
business tasks
90.72%
Slide 8
Used for both
business and
personal tasks
© 2013 Enterprise Management Associates, Inc.

9. Key Concepts is BYOD
• Bring Your Own Device (BYOD) practices enable the secure
delivery of business applications, data, and services to mobile
endpoints without restricting users’ personal use of the devices
• Business IT resources must be
 easily accessible
 always available
 high performing
 cost-effective
 able to meet business and regulatory
compliance requirements
Slide 9
© 2013 Enterprise Management Associates, Inc.

10. #1 Securing Business Data
© 2013 Enterprise Management Associates, Inc.

11. #1 Securing Business Data
• Workforce mobility Increases
business risks
• Increased opportunities for data loss

Physical device loss

Terminated users

Unsecured data sharing practices

Open access to business IT resources
• Other security concerns

Viruses / malware

Rooting / jailbreaking
• All business data needs to be secured
at the source, in transit, and on the
endpoint
Slide 11
© 2013 Enterprise Management Associates, Inc.

12. #1 Securing Business Data
• High-risk data-sharing practices by industry…
Slide 12
© 2013 Enterprise Management Associates, Inc.

13. #1 Securing Business Data
• Enhanced Security
• Data Loss Protection

Lock & wipe
 Should affect only business apps
and data

Enable secure data sharing

Restrict access to unsecure data sharing
 Email, messaging, Dropbox, USB
drives, etc.

Data encryption
• Application Protection

White / Black listing
• Authentication

Password management

VPN access

Other communication methods
• Rooting & Jailbreaking Detection
Slide 13
© 2013 Enterprise Management Associates, Inc.

14. #2 Isolating Business Resources from
Users’ Personal Resources
© 2013 Enterprise Management Associates, Inc.

15. #2 Isolating Business Resources from Users’
Personal Resources
• Business IT resources must be managed separate from users’
personal resources
• These include:
• Apps
• Data
• Web access
• Email
• Database access
• Remote business
access
Slide 15
© 2013 Enterprise Management Associates, Inc.

16. #2 Isolating Business Resources from Users’
Personal Resources
• Containerization isolates and secures business resources while
enabling centralized management
Music
Isolated
Business IT
Resources
•
•
•
Data
Apps
Services
Secure Access & Delivery
Enterprise AppStore
Static Apps
Virtual Apps
Web Apps
Enterprise IT Resources
Centralized Data
Repository
Remote User Devices
Business Services
Android
BlackBerry
iOS
Windows Phone/RT/Pro
Slide 16
Email
Messaging
Databases
Remote Access
© 2013 Enterprise Management Associates, Inc.

17. #3 Establishing User-Focused
Processes
© 2013 Enterprise Management Associates, Inc.

18. #3 Establishing User-Focused Processes
• User access to business resources must be:
•
•
•
•
•
Consistent
Intuitive
Fast
Easy
Non-impactful to other device
uses
• Frustrated users are unhappy
users
• Likely to complain about the
service
• Experience significant
performance impacts
• Reflects badly on IT operations
and the business
• Users should not have to “jump through hoops” to do their job
Slide 18
© 2013 Enterprise Management Associates, Inc.

19. #3 Establishing User-Focused Processes
• Flexibility
• Each organization has a
unique set of requirements for:

Security & compliance

Supported devices

IT resources to be made
available

User roles and tasks
• There is no “one size fits all” management process


Slide 19
Endpoint management solutions must be flexible enough to support any set
of enterprise requirements
All endpoint support services must by eminently customizable to meet
individual user needs
© 2013 Enterprise Management Associates, Inc.

20. #3 Establishing User-Focused Processes
• Enable user self-service
• Provide user portals for accessing data, apps
and services


Include integrated authorization process
Enable user-initiated service requests
• Enterprise application store

Single point for accessing all business
applications
 Application downloads
 Commercial application
 Proprietary application
 Application virtualization
 Approved web applications
Slide 20
© 2013 Enterprise Management Associates, Inc.

21. #4 Reducing the Costs of Enterprise
Mobility
© 2013 Enterprise Management Associates, Inc.

22. #4 Reducing the Costs of Enterprise Mobility
• Direct costs associated with
supporting workforce mobility:
• Infrastructure costs
• Implementation costs
• Software licenses
• Indirect costs associated with
supporting workforce mobility
• Administrator time and effort

Increased environment complexity
• Compliance attainment
Slide 22
© 2013 Enterprise Management Associates, Inc.

23. #4 Reducing the Costs of Enterprise Mobility
• Centralized management simplifies administrative efforts
• “Single pane of glass” for monitoring and managing all mobile endpoints
• Allows processes to be standardized

Enables role-based grouping
• Consolidated asset tracking –
single data repository

Physical devices

Applications

Licenses
• Unified reporting

Enabling holistic views across all
endpoints
 Simplifies event correlation and
root cause analysis

Slide 23
Supports compliance auditing and
on-going status identification
© 2013 Enterprise Management Associates, Inc.

24. #5 Achieving Business Value
© 2013 Enterprise Management Associates, Inc.

25. #5 Achieving Business Value
• Supporting BYOD empowers end users with the freedom to
perform business tasks on any device they choose and in any
way they wish to perform them without compromising enterprise
requirements
• This allows the workforce to focus
principally on the performance of
their job requirement rather than
on the manipulation of the
technology, resulting in:
• Increased productivity
• Enhanced business agility
• Improved employee satisfaction
Slide 25
© 2013 Enterprise Management Associates, Inc.

26. #5 Achieving Business Value
• Reducing mundane management efforts frees-up administrators
to perform business-focused tasks, such as:
• Introduce new IT services
• Proactively prevent service
disruptions
• Improve IT service delivery
• Enhance user experiences
• Achieve business goals
• Reduce costs
• Increase the profitability of the
business
Slide 26
© 2013 Enterprise Management Associates, Inc.

27. Conclusions
• Rather than focusing on physical devices
or individual operating systems, a
centralized management solution should
be implemented to “serve-up” application
and data resources consistently to all
endpoints
• Containerization offers a secure and
reliable method for isolating business
resources to ensure they meet business
requirements without impacting user
productivity or satisfaction
• With a user-centric approach to
workforce mobility, users are liberated to
securely access essential IT resources
on any device they choose so they can
focus on the more critical tasks of
achieving enterprise goals
Slide 27
© 2013 Enterprise Management Associates, Inc.

28. Poll Question
Please indicate your BYOD interest:
1. Support BYOD, but looking for better alternatives
2. Do not support BYOD yet, interested in learning
how to
3. No mobile solution yet, interested in a unified
solution

29. Kaseya and BYOD
•Embracing containers
•Delivering security
•BYOD friendly model
•Providing easy deployments
•Reduced mobility costs

30. Kaseya BYOD Suite
Browser
30
Docs
Mail

31. 31

32. Sneak Peek

33. An ideal solution for BYOD
• Access vital business information located behind the
corporate firewall
- With or without VPN
- With or without MDM
• Secure containers for browsing , email and doc
editing
- Tunnel to intranet apps, internet or network files and folders
- Email / PIM
- Create, view, edit, store documents
• On-premise gateway for integration and security
• Private communications channel
33

34. Who Are We?
Industry standard for IT
automation solutions & services
Our solutions empower people to
proactively manage and control IT
assets remotely, easily and efficiently
from one integrated Web-based
platform

35. Key Facts
• Founded in 2000
• Over 10,000 customers with presence in over 20 countries
• Offered as SaaS or on-premise
• Enterprises and Service Providers
• Serving customers across many industries: government, military, healthcare,
finance, education, retail and others.
The Netherlands
Washington
British Isles
Germany
UK France
Virginia
California
Florida
China
India
Singapore
.
South Africa
Australia

36. It Has Been an Exciting Year!
• Gartner Magic Quadrant 2013 –
Visionary
• New management and backing from
Insight Venture Partners

37. Why Kaseya?
A single Kaseya user can proactively
manage
1,000s
of
automated
IT
systems tasks in the same amount of
time required by a team of technicians
using other techniques.

38. www.kaseya.com

39. Unified Management
Discover the
State of IT
•
•
•
•
Manage the
State of IT
Systems
Assets
Mobile Devices
Network Devices
• Scheduling
• Procedures
• API/Messaging
IT Configuration Management
•
•
•
Remote Management
Software Deployment
Power Management
•
•
•
Image Deployment
Desktop Migration
Mobile Device
Management
Asset Management
•
Network Discover & AD
• Hardware/Software
AntiVirus
AntiMalware
• Reporting
• Dashboards
• Interactive Data Views
Business Continuity
•
•
Image Backup
Image Virtualization
•
File & Folder Backup
•
•
Policy Compliance
Time Tracking
•
•
Agent-less Monitoring
Log Monitoring
Service Delivery
•
•
Asset Management
Virtual Machine
Management
Security
•
•
Automate the
State of IT
•
•
•
Service Desk/Ticketing
Policy Management
Service Billing
Systems Monitoring
•
•
Patch Management
Software Updates
•
•
•
Systems Checks & Alerts
Agent Monitoring
Enterprise Monitoring
www.kaseya.com

40. Q&A & Final Thoughts
Contact us:
1 (877) 926-0001
alexbrandt@kaseya.com
Learn more:
www.kaseya.com
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