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Copyright ©2014 Kaseya 2
4. Intelligent Baseline Analysis
Why Baseline?
– Observe “normal” behavior
– Adjust thresholds in bulk
– Eliminate false alarms
Adaptive Thresholds
– Identify “peak” hours from past history
– Customizable by time-of-day, day-of-week
API Enabled
– Automate “rolling” baseline adjustment
Copyright ©2014 Kaseya 4
9. Service Level Measurements
Track availability goals
– Choose reporting period
• Daily, weekly or monthly
• Custom schedule – Business hours during weekday only
– Determine acceptable downtime
• Planned maintenance work
• Software update, patch deployment
– Define service definition
• Single device or test
• Service Container across multiple entities
Copyright ©2014 Kaseya 9
12. Monitoring vs. SLA Measurement
Standard Monitoring
Query device for result
Compare polled value
Raise alarm, trigger action
Affects device/container
SLA Measurement
Goal oriented (pass/fail)
Uses standard monitoring
Critical events only
Proper thresholds needed
Copyright ©2014 Kaseya 12
14. Device Templates & Profiles
Static Device Template
– Snapshot in time of test configuration
– Clone name, thresholds, action profile, schedule
Linked Device Template
– Only need to update a “master” device
– Changes propagated to associated devices
Application Profile
– Collection of general metric category
– Applied as filter during test discovery
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18. BVE API Server
Bulk provisioning and configuration changes
– Change warning threshold for all Round Trip Time tests
Automation
– Integration w/change control system
– Create new device with ping & SNMP tests
– Add device to an existing container
Data query
– Current status of all devices
– List all tests that make up a specific container
– Results for CPU utilization on server A for last week
Copyright ©2014 Kaseya 18
19. Command Syntax
<object>.<operation> [“param1=value1” …]
– object : device, container, test, dge, user, result, event, …
– operation : create, delete, update, list (search), status, …
Certain commands require admin/superuser privilege
Object, operation, parameter names are case insensitive
Parameter values are case sensitive
Parameters must be quoted (“), separated by comma (,)
For list of parameters: help object.command
Example:
– Device.list “deviceName=*router”
– Container.update “serviceName=My_Container”, “actionName=Notify Admin”
Copyright ©2014 Kaseya 19
20. Response Format
<status> <response> [additional details]
– status : OK, ERR
– response : three digit numerical code
201 response indicated command has been accepted
203 response is followed by search result
Period (.) on a line by itself indicates end of search result
Designed to be parsed by automation tools
Yet keep it human readable
Copyright ©2014 Kaseya 20
21. Sample API Commands
Copyright ©2014 Kaseya 21
device.list "devicename=switch*"
OK 203 request accepted, records returned: 1
"serialNumber=140000", "deviceName=switch0.zyrion.com", "address=192.168.10.251", "deviceType=Switch/Hub",
"parentNames=", "snmpCid=secret1", "snmpPort=161", "snmpVersion=1", "snmpOptimize=1", "agentBatchMode=1",
"agentPort=161", "agentCommunity=(hidden)", "agentVersion=1"", "tag1 (Tag 1)=", "tag2 (Tag 2)=", "tag3
(Tag 3)=", "tag4 (Tag 4)=", "tag5 (Tag 5)=", "locationName=Default Location", "dgeName=localhost",
"isSuspended=false", "clearOnOk=false", "smartNotify=true", "showOnSummary=true", "accountSerialNumber=49",
"accountName=My_Company", "isReadOnly=false", "isImported=false", "model=PowerConnect 3024", "vendor=Dell
Inc.", "rediscoveryEnabled=false", "comment=“
container.status "serviceName=All*"
OK 203 request accepted, records returned: 4
"serialNumber=70015", "serviceName=All Network Devices", "status=Critical", "parentSerialNumber="
"serialNumber=70011", "serviceName=All Switches", "status=Critical", "parentSerialNumber=70015"
"serialNumber=70018", "serviceName=All Windows Servers", "status=Critical", "parentSerialNumber="
"serialNumber=70006", "serviceName=All Routers", "status=Ok", "parentSerialNumber=70015"
container.members "serviceName=All Switches"
OK 203 request accepted, records returned: 1
"serviceName=All Switches", "serialNumber=70011", "memberType=device", "memberName=switch0.zyrion.com",
"memberStatus=Critical", "deviceName=switch0.zyrion.com", "deviceSerialNumber=140000",
"accountName=My_Company", "accountSerialNumber=49"
22. BVE API Server Extensions
Command Line Query Tool
– Auto-login, command recall, editing
– XML, CSV, JSON, raw output format
– Batch operation using input file
REST API
– Compatible signature as BVE FlexAPI
– JSON, raw output format
– https://n.n.n.n/api/rest/command/device.list?dev
iceName=r*
Copyright ©2014 Kaseya 22
23. Sample CLI Query
Copyright ©2014 Kaseya 23
% utils/bveCLI.pl --host 127.0.0.1 --exec 'device.list "devicename=*switch*"' --
fields=accountname,address,devicename,locationname,model --format json
{
"api-response" : {
"data" : {
"object" : [
{
"accountname" : ”My_Company",
"address" : ”192.168.10.251",
"devicename" : ”switch0.zyrion.com",
"locationname" : ”Default Location",
"model" : "PowerConnect 3024",
"serialnumber" : ”140000"
}
]
},
"status" : {
"code" : "203",
"error" : "false",
"message" : "request accepted, records returned: 1"
}
}
}
24. Sample CLI Query
Copyright ©2014 Kaseya 24
% utils/bveCLI.pl --host 127.0.0.1 --exec 'container.status "servicename=All*"' --format xml
<?xml version='1.0' standalone='yes'?>
<api-response>
<data>
<object>
<serialnumber>70006</serialnumber>
<parentserialnumber>70015</parentserialnumber>
<servicename>All Routers</servicename>
<status>Critical</status>
</object>
<object>
<serialnumber>70011</serialnumber>
<parentserialnumber>70015</parentserialnumber>
<servicename>All Switches</servicename>
<status>Ok</status>
</object>
</data>
</api-response>
% utils/bveCLI.pl --host 127.0.0.1 --exec 'container.status "servicename=All*"' --format csv
# serialnumber, parentserialnumber, servicename, status
"70006", "70015", "All Routers", "Critical"
"70011", "70015", "All Switches", "Ok"
25. Copyright ©2014 Kaseya 25
Questions and Answers
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