Kaseya Connect 2013: CEO Welcome

1. Welcome
Gerald Blackie

2. About Connect
• 10 General Sessions
• 32 Breakout Sessions
• Kaseya Labs
• 33 sponsor partners/experts
• Partner Pavillion open throughout
• 30% Corporate / 70% Service Delivery
• Networking, Learning & Feedback

3. 6.3 Update
• Framework Release v6.3 is out
• Slow roll out since Sept ’12
• ~ ⅓ of customer base on v6.3
• Of note: Kaseya’s Cloud
• Significant performance improvements

4. The Kaseya Cloud
0 50000 100000 150000 200000 250000 300000 350000 400000 450000
United States
Australia
Great Britain
Indian Subcontinent
Canada
Netherlands
Brazil
South Africa
New Zealand
• 500K+ Endpoints
• 160 countries represented

5. The Kaseya Cloud
• Secure
• Robust
• Flexible
• Performing
• Scales
• Global

6. Kaseya Cloud - Characteristics
• Distributed Provisioning & Licensing
• Provision K anywhere on internet
• Preview Environment - full clone
• Self serve, integrated ecommerce
engine
• Partner provisioning system

7. Kaseya Cloud - Integration
• Public Cloud integration
– Amazon – 1 pb data housed
– Servicenow
• Private Cloud integration
– Open Stack

8. Kaseya Cloud - Ops
• Operate a global relay system
– 3 gigabits/sec sustained for presence
• Utilize Akamai for cloud distribution
• Fully redundant and fault tolerant with
full failover capacity
• KITS team supports the platform 24x7

9. Kaseya Cloud - Provisioning
• Most customers are multi-tenant
• Dedicated instances to support
– high volume customers
– customers customization needs
• ITaaS Provisioning - configurator
• Web services support

10. The Kaseya Cloud – Dog Food
• Agent on every instance (single pane)
• KNM
• Service Desk
– Change Management
• Automation Desk
– Response and Remediation Services
• Defined Automation
– Scheduled Work/Processes

11. The Kaseya Cloud
• Expected to grow exponentially in ’13
• Most of Kaseya’s new installations
• Vivonet largest MSP @ 5K
• Intel’s support of its Edu offerings

12. What about Scale?
• Scaling up drives costs down
• Scaling up provides supports more
revenue
• Avoids duplicating infrastructure
• Reduces staff overhead

13. Scale begins @ 6.4 - Highlights
• 6.3 ~ 30,000 endpoints per server
• 6.4 A range of (depending on services)
– 100K to 500K+ per server
• Highly distributed architecture
• Multiple web servers
• Non-transactional data out of DB
• Beginnings of overhaul of UI

14. Since Connect12
• v6.3 Framework w Installers
• KID 1.1
• Service Billing 1.1
• KSDU 1.1
• Service Desk 1.4
• KSBR 1.1
• KDB (aka KOB) – 2.0
• KNM 5 Standalone

15. Since Connect 12
• ~ 100 Reports/DBs – Alpha/Labs
• KNM v5 Integrated - Alpha/Labs
• KBackUp 5 (aka BUDR) – Alpha/Labs
• K-Remote Control 1.0 – Alpha/Labs

16. Since Connect12
• Security Center – Alpha/Labs
• KSBR2 – Beta/Labs
• KMDM 1.2 Labs
• V6.4 Alpha/Labs
• Kaseya Live Connect App Alpha/Labs

17. Remote Control Strategy
• Legacy Remote Control tab
• Live Connect
– Old: Browser-based
– New: Air app
• Kaseya Remote Control
– Entirely new protocol
– Multiple patents

18. Support Update
• 13Q1 - 17K tickets – 30% up over 12Q1
• Support’s Knowledge Base
– 105K unique visits
– 120K page views
• Customer Support Satisfaction…

19. Support Update

20. Support Improvements
• ⅓ Support consumers ignore KB
• Knowledge Base Upgrade
• KB embedded into Portal
• Ask-the-expert
• New Tier 4 staff being added

21. Large Accounts
• New group lead by Mike Sanders
• Assist VL Accounts
– AM functions
– Strategic services assistance
• Engineering Integration/Customization
• Business Process assistance
• Sales, Professional Services, Support services

22. Account Management Teams
• Invested in new AM Teams
• A single point of contact for customers
– Administration
– Sales
– Support
– Services; KITS, Edu, ProServ
• Customer Service gone

23. Strategy – Education
• Tracy Hernandez / FIU
• ~ 600 KCA/KCSDA world-wide
• 275 Customers world-wide
• 23 countries
• Think Concepts Ltd, Auckland NZ- 5
• Plans are to expand the approach

24. Strategy – Professional
Services
• 2012 performed 1,400 engagements
• Out of these efforts the content
solution pack in 6.3 is available
• Pink Verified Certification in process via
the Pro Serv team for Kaseya

25. KITS – NOC Services
• Your backup Admin service
• The Kaseya Cloud is biggest customer
• 100 customers on service

26. Company Strategy
• Evolve a world-class IT Systems
Management Framework
• Integrate the Framework with leading
Cloud Apps
• Support an ever wider range of
infrastructure
• Continue to evolve our innovative
technologies to the benefit of our
customers

27. Thank you