Kaseya provides IT systems management services including virtual monitoring and management through their patented IT service delivery process. Their services involve monitoring, patching, security management and more to help reduce customer costs compared to hiring internal IT staff. They have over 12,000 customers located worldwide and certifications in areas like ITIL, Microsoft, and virtualization to ensure quality service delivery.

1. Kaseya IT Services
Virtual Engineer
Wesley Chambers

2. ABOUT KASEYA
Leader of IT Systems
+ Founded In + 12,000+ Customers
2000 Millions of assets
managed
+ Privately Held
No debt, no external capital + Patented IT Service
requirements Delivery Process
24 patents pending
+ 33 Office Worldwide
Located in 23 countries + ITIL v2 & v3
compatible
IT Service Best Practice
Providing enterprise-class IT Systems Management for Everybody

3. Meet Wesley Chambers
Wesley Chambers
IT Business Consultant
with Kaseya since 2010

4. KEY POINTS TO WALK AWAY WITH
Work on your Immediate
1 business, “NOT”, in
your business
2 Scalability
3 Make More! Grow your bottom line!

5. What is Kaseya IT Services (KITS)?
Kaseya IT Services involves three important elements: people, process and technology
Virtual Monitoring
Your first line of defense
Your Kaseya Virtual Engineer will perform
24x7x365 monitoring and asset inventory
management to ensure the health,
availability and performance of your IT
infrastructures.
Virtual Management
A proactive approach
Your Kaseya Virtual Engineer 24x7x365 will
apply a proactive approach to managing and
resolving IT issues before they have critical
impact to your business.

6. Did you know?
• Using our monitoring services you can reduce
your total alarm volume by 30%
o Only half of the remaining alarms represent time sensitive issues
o Imagine getting notified prior to your customer calling?
• Using our management services you can reduce
your proactive tickets/alarms by 76%+
o Of the remaining 24% tickets, the majority require an on-site visit (turn a
screwdriver)
• Our services can get you to be 24/7 without hiring
a single technician
o Fully cross-trained technical staff without every having to pay for training,
worrying about retention, and worrying about HR issues
• Our services impact your profitability
o Fix your operating costs. Know what each endpoint will cost you as your
quote that new proposal and maintain your Gross Margins
o Validate your business model in advance vs. waiting to year end, and
realizing you miscalculated your costs

7. What does KITS offer?
KEY Services Provided
+ Alert monitoring and management + Endpoint security management
+ Alert assessment + Failure remediation
+ Escalation with appropriate resolution tips + Backup management
+ Patch management + Backup schedule monitoring
+ Patch roll out + 2 Projects & 25 Tasks a month

8. What are our Processes & Certifications?
System Certifications Virtual Engineer Certifications
+ IS0 27001 Certified + MCP
+ Microsoft Certifications
(Exchange & AD)
+ CCNA
+ CCNP
+ ITIL
+ RedHat
+ VM Ware
+ Kaseya Certified

9. What are customers saying about KITS?
“ I think you guys are doing a great job. The team is
always very polite and helpful when I make requests.
I appreciate the service you guys provide.
Tracy Chambers | IT Guru
”
“ First off I’d like to say JOB Well Done!!! KITS support
team is always on the ball and quick to respond to
us. You guys are doing a great job on that end.
Daniel Arcement | IronEdge Group ”
“ I used to have a staff for NOC services and you have
replaced them. I have seen my tickets cut in half
because of your service. This is been very positive
for us and we are very pleased.
Kevin Tobey | Tobey Consulting ”

10. KITS Rate Card
Description Workstation Server
Virtual Monitor
(backup included) N/A $10
Virtual Monitor + Patching N/A $15
Virtual Management
(patch & backup included) $6 $40
Virtual Management +
Antivirus (KAV) $10 $44

11. Savings Example
NETWORK ENVIROMENT: 500 Workstations + 50 Servers
COST per L2 TECHNICIAN: $50,000 fully burdened
MSP Expense IT Services Solution
# of Techs Monthly Annually # of Techs Monthly Annually
4 $ 16,667 $ 200,000 35+ $ 5,000 $ 60,000
ANNUAL SAVINGS
$140,000

12. End of Year Promotion!
KITS 50% OFF PROMOTION : Expires 12/31/2012
+ Receive 50% off any combination of IT Service: Monitoring or Management
+ Flexible Onboarding Dates: 5th, 10th, 15th, or 20th of the Month

13. KEY POINTS TO WALK AWAY WITH
Work on your Immediate
1 business, “NOT”, in
your business
2 Scalability
3 Make More! Grow your bottom line!

14. FOR INQUIRIES
EMAIL: INSIDE.SALES@KASEYA.COM
OR
CALL:
USA 855.452.7392
CANADA 855.585.6164