1. Kate Warner
Telephone: +44 7816481073 (UK)
Email: kate_warner@hotmail.com
Nationality: British
Profile
Experienced IT manager with a successful delivery record leading Test Teams in fast paced and
challenging environments. Passionate about maintaining quality and fit-for-purpose software within the
pressures of large programme deliveries. Diverse experience working with on, off and near-shore
resources implementing processes that best work in a given situation to maximise throughput and
team satisfaction.
Major Achievements
 Defining the Test and QA processes during a significant change in delivery approach that saw a
much-increased throughput via a monthly software release cycle, achieving a higher satisfaction
within the business around time-to-market.
 Pioneering new ideas such as BDD, specification by example and automated acceptance testing.
 Introducing non-functional test planning within test deliveries including performance, operational
and security testing, significantly reducing production issues and downtime.
 Delivering large scale programmes including Nectar Italia (Italy), Nectar Chile (Chile), the Axis
Bank “Edge Loyalty Rewards” programme (India), “SelfServe” for Sainsbury’s in the UK and other
major retailers in the US, Canada, Switzerland and Australia.
 Significantly growing and building teams in the UK and India, hiring test analysts and team leads,
business analysts, operations and campaign management teams.
 Migrating outsource vendors from over 50 offshore resources to 6 near-shore/onsite resources
whilst increasing delivery throughput and achieving a cost reduction of 50%.
Employment History
Head of Testing, Truphone March 2015 – July 2016
 Led a team of 15+ people delivering functional, non-functional, operational and device testing
throughout the delivery life-cycle.
 Realised, with the senior leadership team, a business change process to better structure, prioritise
and manage project and programme delivery across the organisation.
 Facilitated the integration of the Test team into the wider delivery team and removed barriers that
slowed down the Test phase such as poor preparation prior to test execution and unclear
requirement specifications.
 Delivered an automation approach that identified 10 areas where automation should be used to
improve significantly the throughput of the testing activities. Areas included account creation and
purchase path flows, data volume creation for performance testing and a framework for the tariff
testing (matrixed across different countries, plan types and currencies).
 Implemented regression suites across all key business functionalities and ensured no single points
of knowledge within the team in executing the test cases.
 Provided templates for Test plans, Test scripts and reporting, to drive up the quality of the Test
deliverables and ensure the team delivered in a consistent manner.
 Structured Test approaches to align appropriately to the delivery methodology being used including
agile, iterative and more traditional waterfall approaches.
UAT/Programme Test Manager, Truphone June 2013 – Feb 2015

2.  Creating test strategies for delivering test phases across programmes of work including End-to-
End, UAT, OAT and NFR testing.
 Introducing change control and test cycles, aligning test resources with projects, standardising the
test deliverables and outputs, engaging other departments and business stakeholders.
 Championing project quality gates and upholding the quality standards before projects were able
to progress allowing for more accurate governance and delivery expectations.
 Engaging in the project life-cycle from the early stages to ensure requirements were accurate and
testable.
 Estimating and structuring the test approach across internal, external and vendor (Tech Mahindra)
resources both onshore and offshore.
 Successfully delivering projects including; text messaging for call costs in foreign countries, data
capping in alignment with the rules from the EU regulations, porting of numbers from external
networks, roll-out of the Truphone network in Spain, Poland and Germany, change of pricing plans
to allow customers to use calls in-bundle across an additional 66 countries.
Associate Director Client Management, Aimia India (Based in Mumbai) June 2012 – May 2013
 Delivering IT and operational areas for the Axis Bank “Edge Loyalty Rewards” programme launch.
 Managing the loyalty deliverables for the Taj loyalty programmes including the B2C programme
“Taj InnerCircle” and the B2B programmes, tasks covered:
 Full cycle e-campaign deliverables right from the briefing through to delivery and other
operational requirements.
 Analytics and reporting, delivering various dashboards and MIS reports to the marketing team.
 Inbound (customer service) and outbound (telesales) call centre operations.
 Working with Taj’s strategic partners TCS, Oracle and E&Y to define the future IT platforms for the
Loyalty CRM programme.
Project Manager, 6-month secondment to India, Aimia Nov 2011 – June 2012
 Managing the transition of the Taj hotel group’s loyalty programmes into Aimia.
 Managing the evaluation the system requirements to deliver a recommendation for a new
technology platform to support the loyalty programmes.
 Ensuring the Aimia standards and values were reflected in the new organisation in India.
Test Team Lead, Aimia Aug 2007 – October 2011
 Managing the test team: estimating testing requirements, shaping test approach, QA of test
deliverables, working with the team to resolve issues and escalating when appropriate.
 Point of contact for the offshore test team (Infosys Test Team), approving proposals, reviewing
deliverables, managing workload and ensuring project billing was correct.
 Working with project managers and business representatives to ensure software is aligned with
the business needs and delivered on time and within budget.
 Leading all test activities relating to strategic projects such as the redesign of the loyalty platform.
 Working with other all stakeholders across the delivery team.
 Attending project boards as a Quality Assurance representative.
 Reviewing the delivery process and initiating improvement where need and opportunities arise.
 Working with senior management on a variety of improvement initiatives such as the “Agile Forum”
to role out agile methodologies across the organisation and the implementation of the Hydra tool
for resource management.
Test Analyst, Fujitsu Services, Sept 2005 - Aug 2007
 Creating test plans, test scripts and test reports.
 Conducting integration, system and end-to-end tests, including the testing of product interactions.
 Evidence testing to demonstrate how solutions met contractual requirements.

3.  Managing day-to-day work and adapting to program priorities.
 Advising project managers about time scales, progress and risks.

4. Education
BSc (Hons) Business Information Technology 2 (i), Manchester Metropolitan University
Business School
 E-commerce - HTML, Dreamweaver, SQL, Oracle, VisualBasic, ASP and XML.
 Information Systems Design - SSADM, Multiview and Microsoft Project Manager.
Elizabethan High School, Retford, Nottinghamshire
 A-Levels Maths, Chemistry, Biology and General Studies
 10 GCSE’s including Maths and English
Additional Skills and Achievements
 ISEB Practitioner in Software Testing.
 Prince 2 and MSP Certified
 Agile/SCRUM (Learning Tree Training).
 ITIL Foundation
 Participated in the Nuffield Bursary and Year in Industry Schemes.
 Full clean driving licence.
Hobbies and Interests
I am a keen football fan, following Leicester City FC. As chair of Tower Hamlets Women’s Football
Club I am responsible for the day-to-day administration of the club, including liaison with local council
and identifying/securing funding opportunities. I play several sports including football, tennis, cycling
and I recently completed the London marathon. I enjoy travelling, reading, films and working on my
house and garden in my spare time.
References available on request