1. Katheleen DesJarlais-Page
Merrimack, NH 03054 • (603) 377-7470 • Katheleenp128@comcast.net
SUMMARY OF QUALIFICATIONS:
• Excellent communication skills and strong ability to work effectively with people
• Proven and trusted inventory and cash management
• Able to maximize efficiency and compliance through internal retail audits
• Skilled with MS Office Suite
WORK EXPERIENCE
UPS, Nashua NH October 2014-Janurary 2015
Customer Care
• Greet customers upon entering the customer counter area
• Retrieve packages upon request of customers
• Process packages when customers are shipping out or coming in
• Scan packages out of system upon customer pick up
Ida Mae, Merrimack, NH February 2013 – February 2014
Server/Cook
• Known for ability to multi-task, managed 100 customers per day with accuracy and a smile
• Chosen to act as greeter due to an outstanding friendly personality
• Studied to keep daily changing menus and ingredients to enhance the customer experience
• Managed restaurant appearance and cleanliness
CompuCom, Tewksbury, MA January 2013
Operations Administration October 2012 – December 2012
• Managed work orders, part requests and technician assignment
• Chosen to maintain valuable customer contact and service consulting ensuring maintenance requirements were met
• Maintained warranty information for work orders
• Asked to mentor fellow employees with the part ordering, warranties and technician dispatch
NPG MANAGEMENT (Dunkin Donuts), Tyngsboro, MA January 2004 –January 2010
Store Manager
• Managed a $20k-30k retail operation (Dunkin Donuts location)
• Budgeted weekly for labor, sales, and payroll
• Aided customer by fielding complaints and handling disputes in a fashion that built repeat business
• Managed online vendor orders and product inventory
• Supervised and managed shift scheduling for up to 30 employees
• Provided training for all new employees t during orientation
• Processed timecards for all employees thru Kronos and ensured weekly reporting to corporate
MBP Auto Repair, Nashua, NH April 2000 – June 2012
Office Manager
• Posted all accounts payable and receivable to the general ledger twice a week
• Processed billing accounts payable (A/P) and receivable (A/R)
• Greeted customers upon entering the facility and assisted with inquiries
• Scheduled appointments daily based on customer needs
EDUCATION:
John Mason Institute, Merrimack NH Microsoft User Specialist Expert Certifications August 2014
Mount Washington College, Nashua NH Bachelor’s Degree in Business Administration Graduation August 2016
ACT, National Career Readiness Certification (NCRC) April 2014
WorkReadyNH Certification, Nashua Community College April 2014
Mount Washington College, Nashua NH Associate’s Degree in Business Administration Graduated May 2013
VOLUNTEER EXPERIENCE:
KEYSTONE, NASHUA, NH January 2000-October 2005
HALF MOON SOBER FESTIVAL, DERRY, NH 2000- 2005- 2010 –
Present
SOBER IN THE SUN, WORCESTER, MA September 1998 - Present