1. Kathleen A. Crowne
Cell 317.402.6976 I kathy.crowne@gmail.com
Career Overview
Self-motivated business professional with 20+ years experience, willing and able to learn new systems and adapt
with changing corporate environments. Solid background in evaluating Information Technology (IT) infrastructure
and creating efficient solutions for end users. Expertise includes effective communication with strong technical
documentation skills, problem-solving and creating and managing reports for senior management. Work well alone
and as part of a team.
Qualifications
• Strong problem solving/troubleshooting skills • Expertise in Microsoft Office products
• Testing/verification skills • Critical thinking
• Comfortable with change • Project planning
• Knowledge of programming languages • Report/spreadsheet development
Accomplishments
• Coordinated with third-party development team to implement electronic document storage by creating bar codes
and installing scanners in 15 company-owned stores, then indexing thousands of documents at the corporate
office to enable quick access.
• Collaborated with franchise consultants and IT to create electronic New Store Opening Manual to include all
documents and requirements.
• Initiated and maintained the forms program to ensure forms were legally reviewed and updated by state.
• Conceptualized and designed contract/title tracking system that resulted in efficient handling of thousands of
documents to the corporate office on a monthly basis. Successfully trained 15 employees to use new system.
• Designed new stand-alone application for client and invoice database management using relational
database software.
Work Experience
Project Manager; Compliance Manager; Director, Corporate Services
March 2000 to Current
J.D. Byrider Systems – Carmel, IN
J.D. Byrider is the nation's leading used car franchise with dealer-carried finance. Created/managed compliance
program for company-owned stores, which has grown from 12 to 30 stores during my tenure; liaison to bank and
state auditors to ensure compliance with covenants and regulations; corporate event planner for two national
franchisee meetings and one convention per year; develop and manage projects while providing status updates to
management; evaluate alternatives and produce recommendations for solutions to meet business requirements;
conduct interdepartmental efficiency studies at headquarters and suggest plans for improvement through
technology and/or reductions in force. Supervised Customer Service Department of ten people, Loan Document
Department of six people, a data analyst and administrative assistant.
Office Manager/Systems Administrator
Research Consultants Group – Indianapolis, IN
Provided technical support for entire company, which provided investigative services throughout the world; developed
applications and reports using dBase and FoxPro software; Novell Network administrator; web page developer;
managed administrative staff and ensured reports were provided to clients in a professional and timely manner.
Office Manager
McDonald's Regional Office – Indianapolis, IN
Developed and implemented reports using Lotus 1-2-3 which resulted in increased efficiency and presentation to
corporate headquarters; managed daily office operations and supervised staff of 13 employees; maintained detailed
administrative and procedural processes that reduced redundancy and improved accuracy and efficiency to achieve
organizational objectives; coordinated national store managers' conventions and regional operator meetings; managed
fleet of corporate vehicles, corporate American Express charges and long-distance telephone usage.
Education and Training
Ball State University
Muncie, Indiana
Associates Degree/Business