1. Katherine A. Walters
7160 Lackman Road #3
Shawnee, KS 66217
913-633-4737
Kathyw8405@yahoo.com
Skillsets
Leadership/Coaching Recruiting Teamwork Benefits/Vendor Relationships
Call Centers Presentations Forecasting Open Enrollments
Employment Laws Multi-Tasking Project Management Process Improvements
Work History
HNTB Corporation, Human Resources Specialist (contract position) 04/15 – 08/15
 Completed Long Term Care Project with Unum on new rates.
 Daily tasks included processing ticketing system from the employees in regards to their benefits, ran COBRA
reports, and life event reports for packets to be sent out.
 Also worked on project for the HRIS Team on compiling company data for military and disability reports.
Fishnet Security, Benefits Administrator (contract position) 12/14 – 03/15
 Worked daily with Benefits Broker and Vendors on issues and billing.
 Processed the company 2014 5500 report.
 Provide quality customer service to the employees by email and phone.
 Run reports and make updates and approvals to the system related to benefits, PTO, and corrective action.
 Took the statements on Workmen’s Compensation and would report to vendor and maintain communication
with employee.
 Knowledge of all benefits plans, medical, dental, vision, HSA/FSA, life, disability, FMLA, 401k and summary
plan descriptions.
HNTB Corporation, Human Resources Specialist (contract position) 10/14 - 12/14
 Performed all pre Open Enrollment testing with HRIS to ensure all tables were correct in computer system.
 Learned their computer systems and benefits within days of their Open Enrollment starting.
 Took over their ticketing system and was responsible for working all tickets, answering phones, and walk ups
during Open Enrollment for a staff of 3,100 employees. There was not one escalation during this timeframe or
complaint.
 Ran a weekly new hire report to reach out to them to assure they got enrolled in 2014 and 2015 benefits both,
which had never been done before.
 Also sent OE packets to COBRA and STD employees, which also had never been done before.
 Maintained the main spreadsheet on dependent audit and followed up with each one personally to avoid a
dependent being dropped by the deadline.
 Also worked closely with Recruiting, Payroll, IT, and HRIS on many issues.
Sports Nutz, Inc., Human Resources Generalist (Todd Housh/Owner 913-827-7028) 05/09 – 10/14
 Handled all HR functions for 5 stores with approximately 28 employees.
 Reviewed and recruited all applicants for positions, this included interviews, offers, background checks and
maintaining employee files.
 Facilitated investigations within the employee relations and also provided corrective action.
 Developed a review process for employees and worked with the owner/store managers on compensation due
to employee attendance, customer feedback and accountability.
 Worked with owner on developing sales strategies.
 Assisted employees on obtaining outside insurance/benefits.
 Met with store managers weekly for feedback and issues.

2. Embarq, Human Resources Call Center Supervisor 12/06 – 05/09
(This company was spun-offfrom Sprint and I transitioned to open their new employee call center.)
 Supervised a call center of 18 employees that answered incoming calls for employees and retirees in regards to
their medical, dental, life, long and short term disability, pension, 401k, prescription, payroll, and many other
benefits provided by the company.
 Also supervised a Resolution Team (Tier II) that resolved issues that could not be handled in a one and done
call. This team also processed life insurance processing payouts and handled first level appeals that worked
directly with the Benefits Administrator.
 Reviewed and recruited all applicants for open positions within the center, which included the process from
creating the posting, posting the job, reviewing all applicants, doing all my own interviews and offers, and this
was for non-exempt and exempt employees.
 Approved and participated in the development of all training needs for the team.
 Maintained employee files with attendance, reviews, and any disciplinary action, if needed.
 Met call center stats on score card that were determined by Director on goals and forecasting and did
presentations to upper management on these stats.
 Managed additional temps for high call volume seasons such as annual enrolment and worked closely with
third party vendors.
 Attended meetings on how to always look for process improvements and prepare for the future for the
department, which included lowering the budget while always keeping our first goal in place which was
maintaining top customer service to our customers.
Sprint, Human Resources Call Center Supervisor 08/00 - 12/06
 Supervised a call center of 13 employees that answered incoming calls for employees and retirees in regards to
their medical, dental, life, long and short term disability, pension, 401k, prescription, payroll, and many other
benefits provided by the company.
 Also supervised a Resolution Team (Tier II) that resolved issues that could not be handled in a one and done
call. This team also processed life insurance processing payouts and handled first level appeals that worked
directly with the Benefits Administrator.
 Reviewed and recruited all applicants for open positions within the center, which included the process from
creating the posting, posting the job, reviewing all applicants, doing all my own interviews and offers, and this
was for non-exempt and exempt employees.
 Approved and participated in the development of all training needs for the team.
 Maintained employee files with attendance, reviews, and any disciplinary action, if needed.
 Met call center stats on score card that were determined by Director on goals and forecasting and did
presentations to upper management on these stats.
 Managed additional temps for high call volume seasons such as annual enrolment and worked closely with
third party vendors.
 Attended meetings on how to always look for process improvements and prepare for the future for the
department, which included lowering the budget while always keeping our first goal in place which was
maintaining top customer service to our customers.
Shawnee Mission Medical Center, Benefits Administrator 06/93 – 08/00
 Coordinated all benefits for all the current, new, and terminated employees.
 Made all status changes with benefits, signed up all new employees one on one, and worked with all the
third party vendors.
 Presented new employee orientations bi-weekly in regards to benefits.
 Prepared and mailed all HIPAA and COBRA materials for terminated employees.
 Provided back up duties for recruiter and receptionist.