11. When you drive to the
airport, there are usually
TWO different terminals
you can go to:
D ___________Terminal
or
I____________Terminal
12. When you drive to the
airport, there are usually
TWO different terminals
you can go to:
DOMESTIC Terminal
or
INTERNATIONAL
Terminal
13. Within each terminal (domestic and International), there are two places
you can go.
If you’re picking someone up, you should go to A________________.
If you’re flying somewhere, you should go to D__________________
14. Within each terminal (domestic and International), there are two places
you can go.
• If you’re picking someone up, you should go to ARRIVALS.
• If you’re flying somewhere, you should go to DEPARTURES
15. When you go to the check-in counter, you will be asked how many bags you
are
bringing.
• Bags that you will keep with you are called: C___________O__________
• Bags that you will store below the plane are called: CH_______________
16. When you check-in, you will be asked how many bags you are bringing.
• Bags that you will keep with you are called: CARRY-ON (Baggage/luggage)
• Bags that you will store below the plane are called: CHECKED Baggage/luggage
17. There are two kinds of airline tickets:
1- ________(good for one flight to your destination)
R________ (good for two flights. One to your destination & one to return)
18. There are two kinds of airline tickets:
1- WAY(good for one flight to your destination)
ROUNDTRIP (good for two flights. One to your destination & one to return)1
19. TIP: When you are at the check-in counter, it’s always good to reconfirm
your Seat OR try requesting your preferred seating.
There are several locations to sit on an airplane. Can you name them?
20. TIP: When you are at the check-in counter, it’s always good to reconfirm
your Seat OR try requesting your preferred seating.
There are several locations to sit on an airplane. Can you name them?
window
middle
aisle
21. After you check-in, the agent will give you a B______________P______________.
What kind of information can you find on this card?
22. On this BOARDING PASS, you will see your:
• Boarding Time
• Departure Time
• Flight Number
• Gate Number
• Seat Number
• Boarding Group (1-4)
24. Rules on an Airplane:
Mobile phones & Smoking are strictly forbidden
while aboard the airplane.
All passengers must fasten their seat belt
when the captain turns on the sign.
This usually happens when Taking Off, Landing, &
if there is turbulance
When landing,
• you must return your seat to it’s upright position
• put up (or put away) your Tray Table.
25. When you arrive to your final destination, you may need to go to two locations:
• The Customs & I_______________ area, if you are travelling from abroad.
• The B_______________ C______________ area, to retrieve your Checked
Luggage.
26. When you arrive to your final destination, you may need to go to two locations:
• The Customs & IMMIGRATION area, if you are travelling from abroad.
• The BAGGAGE CLAIM area, to retrieve your Checked Luggage.
27. What’s the difference between a Resort and a Hotel?
Which one do you prefer to stay at when you travel?
28. ’F______________' are places that visitors can go to, such as Swimming
pools, Saunas, Tennis courts, Golf courses, Gyms, Spa etc. ex: “This resort
didn’t maintain their facilities, so the place looked old.”
’A_______________' are services & items that the hotel offers to its guests,
such as laundry services, Salon, Room service, Laundry, Car service; as well
as Shampoos, Soap, Hair dryer, Towels, etc. ex: The Park Hyatt offers 5-star
amenities to all of it’s guests.”
29. ’FACILITIES' are places that visitors can go to, such as Swimming pools,
Saunas, Tennis courts, Golf courses, Gyms, Spa etc. ex: “This resort didn’t
maintain their facilities, so the place looked old.”
’AMENITIES' are services & items that the hotel offers to its guests, such as
laundry services, Salon, Room service, Laundry, Car service; as well as
Shampoos, Soap, Hair dryer, Towels, etc. ex: The Park Hyatt offers 5-star
amenities to all of it’s guests.”
30. A basic hotel room is called a St________________ Room.
They usually come with a S____________ bed, or a D_________________bed
31. A basic hotel room is called a Standard Room.
They usually come with a Single bed, or a Double bed
32. You can also get a S_______________, which is when your room comes with
a sitting area, (Sofa, Chairs, and sometimes a small kitchen)
33. You can also get a SUITE, which is when your room comes with a sitting
area, (Sofa, Chairs, and sometimes a small kitchen)
* Sometimes called Family Room
34. Many hotels provide a few C______________________ (FREE) Amenities, such as
• SH________________ to wash your hair
• S_________________ to smell fresh!
• T_______________ & a toothbrush to keep your teeth white.
• A C_______________ for your hair
And most hotels will offer free bottles of water.
35. Many hotels provide a few COMPLIMENTARY (FREE) Amenities, such as
• SHAMPOO to wash your hair
• SOAP to smell fresh!
• TOOTHPASTE & a toothbrush to keep your teeth white.
• A COMB for your hair
And most hotels will offer free bottles of water.
36. Most hotels will include a M______ Bar in the room for when the guests want to eat
snacks and drink. These are NOT complimentary, and often O_________PRICED.
37. Most hotels will include a MINI Bar in the room for when the guests want to eat
snacks and drink. These are NOT complimentary, and often OVERPRICED.
38. You may need to call to order extra T_______________ to be delivered to your room
by H_________________.
39. You may need to call to order extra TOWELS to be delivered to your room
by HOUSEKEEPING.
40. Other Items you may need to request:
I________
H___________
Assistance with the
S__________
L____________ Services
41. Other Items you may need to request:
IRON
HAIR DRYER
Assistance with the
SAFE
LAUNDRY Services
43. If you don’t feel like eating out, you can always order R_______ S__________
and have food delivered to your room.
44. If you don’t feel like eating out, you can always order ROOM SERVICE and have
food delivered to your room.
45. Many places will offer a Complimentary Breakfast B________________. If you’re
lucky, your buffet will have an Omelet Station, a big selection of fresh fruits, cereals,
juices and breads.
This is called a C_______________ OR western Buffet
46. Many places will offer a Complimentary Breakfast BUFFET. If you’re
lucky, your buffet will have an Omelet Station, a big selection of fresh fruits, cereals,
juices and breads.
This is called a CONTINENTAL Buffet
47. If you’ve got an early morning appointment, you can call the front desk to request a
W______-U_______ C___________.
Someone will call you in the morning to make sure you get up!
48. If you’ve got an early morning appointment, you can call the front desk to request a
WAKE-UP CALL.
Someone will call you in the morning to make sure you get up!
49. Most hotels have a Check-out time at noon-2pm. When you check-out, you will see a
list of all of your CH_______________. This will be a list of all the services and
food you’ve bought during your stay.
50. Most hotels have a Check-out time at noon-2pm. When you check-out, you will see a
list of all of your CHARGES. This will be a list of all the services and food you’ve
bought during your stay.
