1. Katie Hanchey
1362 Pecan Ridge
Midlothian, TX 76065
469-463-0539
hancheykatie@gmail.com
PROFESSIONAL PROFILE:
Strong organizational skills, team player/energetic, adaptable and willing to tackle new
responsibilities. Self-assured, assertive and independent.
SKILLS:
Microsoft Office
Strategic Planning, WordPerfect, Micro J Plus
Central Interface Application
AS400, Manhattan Systems, Mercury gate, TMW Systems, Lean Logistics
EXPERIENCE:
Frozen Food Express 1/2014 - Present
Lancaster, TX
Lead LTL National Account Manager
● Demonstrate leadership by managing 2-3 customer service representatives.
● Manage 5-7 National Accounts including high profile guaranteed shipments.
● Maintain and send daily detailed tracking reports to customer
● Develop strong relationships with assigned customers
● Grow and develop customers with inside transportation sales & market development
strategies.
● Maintain knowledge of Food Safety Modernization Act
● When necessary dispatch load assignments and assist drivers with routing and misc.
questions.
● Monitor carrier movement from shipper to receiver to ensure load is delivered on time
and in the intended condition. Follow up on service failures associated with carrier and
take
● Respond to high volume of communications daily
Timco Logistics Systems 1/2012 – 5/2013
Waxahachie, TX
Operations Load planner/CSR
● Planning freight and equipment in assigned regions for maximum utilization and
profitability.
● Assign loads in a manner that allows for on time pick-up and delivery.

2. ● Meet driver/equipment routing needs.
● Manage deadhead.
● Analyze and determine which loads maximize profitability.
● Provides accurate and detailed load information, pick-up/delivery times and other special
load related information.
● Strive to meet service and delivery goals of customers.
● Maintaining effectiveness when experiencing major changes in work tasks.
● Establishing courses of action to ensure that work is completed efficiently.
● Ability to clearly communicate in terms that are clearly understandable.
● Action-oriented, with a sense of urgency and responsiveness in solving problems and
meeting the business needs.
American Eagle/FFE Transportation
Lancaster, TX 7/2008 - 1/2012
Intermodal/OTR Customer Service Representative
● Customer service for both American Eagle and FFE Transportation
● Provide customers with precise information about their loads by tracking via AS400
morning, afternoon and evening
● Act as a liaison between American Eagle and FFE Transportation, brokering loads to
each if the other is unable to meet commitment
● Responsible for rail billing, making sure the drivers have the correct information to drop
and pick up equipment at different railroads such as: BNSF, Norfolk Southern, CSX etc.
● Review invoices from dray companies to ensure accurate billing
● Set up dray companies to do cross-towns if the company does not have a truck available
● Registering drivers with the UIIA
● Accept and enter load tenders via EDI, email, fax and phone from outside customers as
well as any received from FFE or American eagle
● Dispatch driver in the event the Driver Manager is unavailable and the load is of urgent
nature
● Monitor driver location and send messages via Qualcomm to get information to pass
along to customer
● Participate in customer conference calls if requested by the customer
Swift Transportation
Lancaster, TX 1/15/07 – 6/27/08
OTR Customer Service Representative
● Maintains knowledge of customer contractual requirements relative to trailer pools in
order to keep turns at the level set to gain optimum utilization of company equipment.
● Responsible for monitoring and tracing loads so that follow up can be made to
Customers regarding late pickups and or deliveries; as well as any other changes that
may occur.

3. ● Responsible for managing and clearing assigned user discrepancy queue to expedite
the billing process.
● Responsible for managing service issues by researching and coding all applicable
service failures in the system to support accurate service reporting.
● Responsible for managing EDI related requirements regarding 214 Status releasing or
other similar electronic transmissions as required by Customer.
● Anticipate and facilitate problem resolution on all load issues to meet or exceed total
satisfaction of Customers.
● Assist in collecting and maintaining current Customer information in the system.
● Work with all other Swift internal departments to resolve customer or company issues
when necessary.
● Communicate service problems, turned down freight, and new business opportunities to
Sales.
● May assume responsibility as Responsible Customer Service Representative internally
regarding a decentralized account for the purpose of managing and streamlining
discrepancy queue information, service failure reporting and trailer management.
● Assist in training opportunities of newer employees as directed by Management
● Possess the ability to give direction for successful outcome regarding work assignments
for individuals in the Customer Service Representative Level I position.
● Communicate effectively and professionally with Customers, Operational Personnel,
Drivers and Management of all levels.
● Perform any other reasonable related job duties as required by Customer or assigned by
Management.
● SO Quality – knowledge, utilization and support.