1.
Kathryn Elizabeth Mootz
6745 Towering Ridge Way 513­207­9748
Cincinnati, OH 45247 katie.mootz10@gmail.com
Objective
To obtain a career in which my hospitality and event planning skills will be utilized to create a positive work experience
and further my knowledge of authentic guest service and creating the perfect event.
Education
Mother of Mercy High School­ ​2006­2010
● GPA: 3.5 average
● Advanced Placement Courses
● Dedicated to the Fine Arts Department
Xavier University ​(Communication Studies Major, PR and Advertising Minors) ­ 2010­2014
● GPA: 3.0 average
● Majority of tuition financed through scholarships
● College of Arts and Sciences
Work Experience
Hyatt Regency Cincinnati​ ­ May 2012­May 2014
Cincinnati, Ohio
Front Office Agent
● Greeted guests in the lobby with warmth and friendliness
● Assisted guests with reservations, ensuring they received the best quality room available
● Trained new employees and assisted management at every given opportunity
● Anticipated guest needs and kept the desk neat and organized for the next shift
● Handled monetary transactions and ensured credit cards were processed correctly
Disney World​ ​College Program Participant​ ­ May 2014­January 2015
Orlando, Florida
Old Key West Resort Merchandise Representative
● Greeted guests as they entered with warmth and friendliness
● Answered guest questions and offered opinions and knowledge of Disney related information
● Ensured that the floor was well stocked with merchandise and was “show ready” at all times
● Handled monetary transactions and ensured credit cards were processed correctly
● Took additional training and classes to improve knowledge of authentic guest service
Hyatt Regency Cincinnati/Davidson Hotels ​­ January 2015­April 2016
Cincinnati, Ohio
Events Administrative Assistant
● Assisted the management team with their events, including detailing and billing
● Handled phone call inquiries and answered guest questions
● Managed smaller meetings from beginning to end, including detailing, communicating with the client, and billing
● Various administrative duties, including but not limited to filing, copying, ordering supplies, and printing
● Maintained all In House department meetings, including reserving space and detailing
● Aided management with Bridal shows, including developing a presentation, set up, and attending
● Helped out with any project that arose that needed completion
Hyatt Regency Cincinnati/Davidson Hotels ​­ April 2016­Present
Cincinnati, Ohio
Event Concierge
● Facilitated all Events, including interacting with the client, checking room set up prior to arrival, and ensuring all
meals and breaks are set on time
● Assisted with all shipping and receiving of packages for events
● Kept the online Banquet menus current, updating the system with any changes as the came about
● Created labels and signage for meals and events, depending on the client requests
● Interacted with all departments to ensure each part of the guest’s experience was flawless, starting with their arrival
experience at the front desk, housekeeping throughout their stay, and all F&B outlets during on own meal periods
● Continued to assist with detailing groups at management’s request

2.
Activities and Honors
Production Stage Manager for Xavier Performing Arts 2010­2012
Vice President and Executive Producer of Xavier Players 2012­2014
Group Leader of Xavier’s First­Year Orientation Program
Catholic Heritage Award, Presidential Scholarship, Performing Arts Grant, Family Grant for Xavier University
Skills
Envision, EAS, EMS, Reserve, Opera, Social Tables, Passkey, DNet, Cendyn, Cognos
Computer Processors: Microsoft Word, PowerPoint, Excel, Publisher, Outlook; general internet navigation knowledge
Organized and efficient, excellent at multi­tasking, works well under pressure
Strong communication, time management, and interpersonal skills; can read, write, and comprehend basic French
Ready and willing for every challenge, motivated, team player
Always friendly and inviting, enjoys engaging in conversations with clients and coworkers about common interests
Very strong work ethic, does not give up on a task, does not get flustered easily
Willing and able to work additional hours and/or stay late during a shift when there was work to be done