1. KatlegoJ. Mogotlane
25262 Mpisili Street
Mamelodi East, Khutsong Ext
+27 82 907 8151+27 83 659 4152, KatlegoMog007@gmail.com
IT FIELD TECHNICIAN
QUALIFICATIONS
 3 years’ and 10 months experience as a Desktop Support Technician.
 Productive self-starter with a very strong work ethic; consistently achieve goals set.
 Proven experience in system integration, hardware/network/software and OS
troubleshooting, PC assembly, technical support, biometric scanners, and customer
service helpdesk.
 Always eager to broaden my experience in the field of ICT.
SKILLS
Windows XP/7/8 configuring Apple Mac Microsoft Office 03/07/10
and 13
Biometrics and Printer
connection and
troubleshooting
POS and ATM configsz Networks and
troubleshooting “LAN and
WAN IP Structuring”
Ipads, Cell phones and
Tablets setup including
company emails
Active Directory and DHCP Installation of business
software and updates such
as i.e. Achrobat Reader, and
etc.
Base level of Exchange 2013 3G installation and
configuration, with company
proxies
Server Administration MS
Server 2003/2008 and 2012
IMACD and projects Helpdesk support SLA management
EXPERIENCE
Gijima Holdings, 47 Landmarks Avenue, Samrand Kosmodal, 0046
IT Field Service Engineer Jnr, Gijima Holdings City of Tshwane account. 02-2011
 Provide client support and technical issue resolution
 Configuring VPN/LAN on clients machines
 Supporting users with COT standard software application
 Obtain general understanding of OS and application operations related to company
offered services
 Joining PC’s and Laptops to the Domain
 Upgrading of Computers and Laptops, both hardware and software
 Setup and maintain all printers in a network and local environment
 Research and learn about new software in the market that relates to the
organization’s functions
 Identify and solve various IT related problems

2. KatlegoJ. Mogotlane
25262 Mpisili Street
Mamelodi East, Khutsong Ext
+27 82 907 8151+27 83 659 4152, KatlegoMog007@gmail.com
 Synchronizing client’s IPAD’s to exchange server
 Backing up of Documents and pst.file for transfer purposes
 Mapping the Network Drives
 3G installation and configuration, with company proxies
 Lenovo, Dell, HP, Acer, Mecer, Toshiba, Apple laptops support and configuration
Gijima Holdings, 47 Landmarks Avenue, Samrand Kosmodal, 0046
IT Field Service Engineer Jnr, Gijima Holdings SITA S.A Military Services –DOD Account 11-
2012
 Providing Clients with hardware support and troubleshooting on their PC’s
 Repair and replacement of hardware components on printers and computers.
 Printer maintenance and troubleshooting.
 Seal and Audit of equipment in SAMS.
 SLA management – 1 to 8 hours a day.
 Organizing and taking minutes in weekly meetings – knowledge sharing.
 Helpdesk support (assisting users to log calls with service desk and advise them with
current procedures)
Gijima Holdings, 47 Landmarks Avenue, Samrand Kosmodal, 0046
IT Field Service Engineer 1, Gijima Holdings SITA S.A Police Services Account: Polokwane 03-
2013
 Install, upgrade, maintain and repair hardware and software
 Troubleshooting, managing and servicing network computer systems
 Safeguarding systems against threats by using Symantec Corporate Antivirus
software and other software tools.
 Support to end users as well as basic training to clients on MS applications and Corel
Perfect.
 Maintain communications server and the data server.
 Day to day Servers and desktop backup as well as restore if there is a need
 Installation of business software and updates such as i.e Achrobat Reader, and etc
 Configuring of network printers, desktops and laptops.
 Configuration of mainframe, internet and intranet in the SAPS computer systems.
 Call logging and updating on the ARS system.
 Managing and configuring APN’s and VPN settings on client’s laptops.
 Updating of patches and security updates on client’s machines.

3. KatlegoJ. Mogotlane
25262 Mpisili Street
Mamelodi East, Khutsong Ext
+27 82 907 8151+27 83 659 4152, KatlegoMog007@gmail.com
Auto Trader SA , 154 Bram Fischer Drive, Randburg , 2125 – 01 April 2015 - present
IT Desktop Support .
 To ensure company hardware and software equipment functions effectively.
 To ensure adequate maintenance support for hardware.
 To ensure a best practice housekeeping process in the operations department.
 To keep abreast of new technological developments and recommend appropriate
application.
 Good knowledge of desktop support for both PC and MAC
 Good knowledge on Microsoft Server Products
 Active Directory
 Exchange Server
 SQL Server
 Good knowledge on Apple X Servers, X Raids and OS X Server products
 Good knowledge on LANs & WANs, including:
Wireless networking technologies
Routing & Remote Access
Good knowledge of Scopserve and VoIP telephony administration
 Inter-personal and written communication
 Articulate with an excellent command of the English language
 Ability to work in a team
 Ability to multitask
 Ability to make decisions
 Problem solving
 Demonstrable troubleshooting techniques - able to demonstrate a logical approach
to problem solving, based on the knowledge you already possess, and the ability to
investigate problems never encountered before
 Field experience - be at ease consulting, troubleshooting and adding value to clients
on-site
Attitude

4. KatlegoJ. Mogotlane
25262 Mpisili Street
Mamelodi East, Khutsong Ext
+27 82 907 8151+27 83 659 4152, KatlegoMog007@gmail.com
EDUCATION
NQF Level 4 – IT Technical
Support
HPBI/Gijima Holdings 28 February 2011 – 29
February 2012
NQF Level 5 SAQA ID 48573
– IT System Support
HPBI/Gijima Holdings 1 March 2012 – 29 February
2013
Comptia A+ Certified Torque IT 02 April 2012
Matric Certificate Phateng Secondary School December 2009
REFERENCES
Jeffrey Ndlala Gijima COT-
Team Leader
Cell : 083 657 7978
Tell : 012 358 1858
JeffreyN@Tshwane.gov.za
Jeffrey.Ndlala@gijima.com
Greg Smith Irene CC –
Cricket
Coach
Cell : 083 272 2713 GJSmith@mweb.co.za
Mark Charlton Northerns
Snr Cricket Coach
Cell : 074 107 8326
Tell : 012 663 3517
MarkC@Cricket.co.za
Doug Newman Auto Trader
SA IT Line Manager
Cell : 082 529 1043
Tell : 011 686 0267
Doug.Newman@Autotrader.co.za