This document contains the resume of Kaushal Dubey. It summarizes his professional experience of over 9 years in managing IT infrastructure including system and network administration, team management, and client interactions. It also lists his technical skills in areas such as data center operations, virtualization, backup solutions, hardware, and Microsoft technologies. His educational qualifications include a diploma in computer hardware and networking and a B.Com degree.

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kaushal_dubey@yahoo.com
ProfessionalSummary
 9+ Years’ experienceinmanagingthe ITInfrastructure
 ProvidingSolution for24/7 Production Environment(SystemVoice &Network Administration)
 Managing Teamand entire service operations,interactingwithclients,resolvingescalations.
 Experience inimplementingservice standards.
Technical Skill
Domain Expertise
Data Center Operation Maintaining Infrastructure SLA, Documentation, Internal Control
Procedures, System and Program Security, Systems Analysis, Hardware
and Software Installation, Analysis, Troubleshooting, Applications and
Program Management, Technical Support, Technical documentation of
the processes, policiesandproceduresforIT-Audits,Power,Temperature
Management etc.
Microsoft Technologies Active Directory, WDS, Exchange 2007/2010/2013, Microsoft
Cluster/Failover Services, DNS, DHCP, Enterprise Certificate Server,
Windows 2003/2008/2012, WSUS 3.0sp2, Ms Office 2003/2007/2013
Virtualization Solutions VMware’s V-sphere ESX 4.0 & 5.1i along with Microsoft Hyper-V.
Backup NTBackup, Windows Backup Services. Symantec Backup Exec 2010 &
2012, HP & IBM Autoloader TAPE Library using LTO5 Cartridges. Media
Library Management. Backup Schedule & Policy Management. Symantec
System Recovery 8.5 for Image backup of servers.
Hardware HP Blade Server BL460, HP DL180 Server, HP ML350, SUB v210 & T1000,
IBM x225, HP EVA 4400 SAN Storage, Dell Server, IBM JBOD Storage, HP
MSL 2024 Robotic Tape Library and HP Procure Switch’s
Other Technologies Websense v7.6
Database SQL Server 2005/2008/2012 Administration (Partially)
Profile: Kaushal Dubey

2. Professional Experience
Assistant Manager – IT Infrastructure (May 2012 – till present), IGT Dubai.
 ClientsManagement.
 Team Management.
 Rosteringandschedulingof resourcesfor24x7management.
 Handlingescalations,updatingcustomerson dailybasisviaconference calls.
 Vendormanagementandcoordination.
 Providinginfrastructure assistance tothe Organizationduringprocessramp-ups.
 Conductingtechnical evaluationtechnicalsolutions
 Providingsupporttohigh-endserversandproblemidentificationandresolution
 Monitoringdiskstatus,systemprocessesuserprocessactivity,systemsecurity&logs.
 Ownthe responsibilityforAvailabilityof the Systems&Applications
 Maintenance andtroubleshootingof Active DirectoryServicesbasedon Multilevel Domain
Setup.
 Installation,Configurationandmaintenance of HostedVMware products
 Design,Implementation,TestingandDeploymentof VMware Infrastructure
 Virtual Networking(VirtualSwitches,VMKernel Ports) AndVirtual Storage (AccessControl and
VMFS Data stores)
 Experience oncreatedDRSandCustomrolesfor usersandAdministrators
 CreatedRAIDGroups,BIND LUNs, andStorage Groups.
 Good knowledgeonSAN IntegrationwithVMware ESXserver.
 Experience &troubleshootingskillsonMSClusters,WindowsLoadBalancing
 Coordinate withvarioussupportgroups/vendorsforDatacenter globally Issues
 Proactive Monitoringof all the alertsfromthe Monitoringtools
 Monitorbackup,MaintainDailybackup report and restartactivity.
 Experience on WindowsandActive Directory Security.
 Supportingvariouswindow2003 and 2008 serviceslike DHCP,DNSandIISSERVER
 Installation,ConfigurationandManagementof WSUS 3.0
 ImplementingDomainandOUlevel GroupPoliciesforSecurityandManagement.
 Administration andinstallation of HPServers throughremotely.
 Experience onSharePoint Portal Serverinfrastructure,useraccess,site creationandapplication.
 Experience onExchange server2010 on Window server2008.
 Installationandtroubleshootingof MicrosoftExchange Server2010
 PerformIncidentManagementforall Server&Exchange relatedIncidents.
 Administrationandtroubleshootingof Exchange server2010
 Bringin BestPracticesfromthe Industryand technologytoclient.
 Ensure Compliance andUpdate StandardOperatingProcedures
 Managing VOIPtask – Call Manager and Voice mail accounts
Senior System Engineer – IT Infrastructure (February 2007 – June 2009), IGT India.
 Trouble ShootingMSOutlookClientconnectivityproblems.
 Configure Outlookandtake Backupof PST.
 Installation,configuration,administration,troubleshootingof Windows2000,2003 and
WindowsXP,Windows2007.

3.  Installation,configuration,administration,andtroubleshootingof applicationsoftware’s
runningonthese servers.
 ConfiguringPOP3ClientandIMAP4Client.
 HandlingbackupandFile Serverforthe entire Organization.
 Handlingremote clientandSite.
 HandlingvendorssuchasIBM / HP / Dell etc.
Helpdesk Engineer – IT Infrastructure (February 2006 – December 2006), Wipro InfoTech.
 Handlingall callsrelatedhardware andsoftware of engineers.
 Managing Mailbox andDistributionlists.
 ConfiguringPOP3ClientandIMAP4Client.
 TroubleshootingDirectorySynchronizationissues.
 Trouble ShootingMSOutlook/MSExchange Clientconnectivityproblems.
 HandlingbackupandFile Serverforthe entire Organization.
 Handlingremote clientandSite.
 Trouble ShootingMSOutlookClientconnectivityproblems.
 Configure Outlookandtake Backupof PST.
 Installation,configuration,administration,troubleshootingof Windows2000,2003 and Windows
XP,Windows2007.
 Installation,configuration,administration,andtroubleshootingof applicationsoftware’srunningon
these servers.
Customer Support Engineer – IT Infrastructure (August 2003 – January 2006), Allied Digital Service
 Onsite hardware supportforserversanddesktops
 Configuration,installationandtroubleshootingof Dell servers.
 Installation,configuration,administration,troubleshootingof Windows2000,2003 and Windows XP,
Windows2007.
 Configuration,installationandtroubleshootingof HPNetworkPrinter,serial printers,printservers
 Responsible forvariousMicrosoftWindowspatches,hotfixesandservicespackdeployment.
 Responsible forAntivirusserverandupdates.
 Solvingqueryof varioususerregardingmailsanduserprivilege.
 Handlinguseradministrationinside the office
 Handlingall escalatedcallsrelatedhardware andsoftware of engineers.
 Installation,configurationandmaintenance of thinclients.Troubleshootingof variousPCsand
laptops(Dell).
 Handlingall the usersconnectedthroughRASServer.Andsolve theirqueries.
 Responsible forall vendormanagement,callsreportingandtheirsolutionindefinedtime.

4. Certification
 Information Technology Infrastructure Library (ITIL v3) Certified
 Microsoft Certified System Engineer 2003
 Microsoft Certified System Administrator 2008
 Microsoft Certified IT professional in Exchange 2007
 Dell CertifiedSystemsExpertDCSE-Dell ServerCertified
 Dell Laptopand desktop Certified
 Dell ServerCertified
Educational Qualification
Personal Details
Name : Kaushal Dubey
Nationality : Indian
Father’s Name : Mr. Jagat Narayan Dubey
Language Known : English & Hindi
Passport Number : K5742982
Current location : DOZ Dubai
I hereby certify the above information is accurate to the best of my knowledge.
Kaushal Dubey
Qualification Board Institute/University Year
18 Month Diplomain(Computer)
H/w andnetworking
Delhi RIIT InfoTech 2003
BachelorInCommerce (B.Com) Kanpur University Kanpur University 2000
HigherSecondary U.P Board U.P board 1997
HighSchool U.P Board U.P board 1995