Assignment

1. Knowledge Management at Hero
MotoCorp.
By
Kaveri Khorana, B13

2. Introduction
• Hero MotoCorp has always been known for its innovation and spectacular
implementation of unique methods of production on the floor
• The production system at HMC works on the idea of maintaining a
continuous flow of products in factories so as to be able to easily adapt to
the changing demand in the market
• All the production activities are linked to real dealer demand through
implementation of Kanban, Just in time and various other quality
measures

3. Knowledge Management of
Production system
• HMC typically selects a core group of five hundred to 700 new employees
on the floor shop level and trains them to work on the assembly line
• After several months of studying the production system and working
alongside experiences HMC assembly line workers, the new workers are
send to the new factory site
• These newly trained workers then work along side with the long term
highly trained old employees on the shop floor

4. Knowledge Approach - Tacit
• The workers have a fortnightly meeting with their supervisor regarding the
problems in performance, quality or productivity
• They analyze the problems and come up with possible solutions
• Many times there is a large scale meeting where the workers share their
ideas for improvement and suggest steps to implement them

5. Knowledge approach – Explicit
• Documenting the task that each team of worker and each
individual worker is asked to perform
• The document provides a detailed description of the work
done, the time taken and the method in which it is done