BUSINESS ACUMEN | PROCESS & PROJECT MANAGEMENT |PEOPLE MANAGEMENT| CLIENT RELATIONS |INNOVATION AND IMPROVEMENT | MANPOWER DEVELOPMENT | BUSINESS TRANSITION | TRAINING

1. Kavindra.K.S
H.No:176/2RT,
Vijay Nagar Colony, Hyderabad - 500057
Mobile #-+919000678789
Email: kavindraks@gmail.com
Accomplished Senior Operations Manager & PMP, Lean and Six Sigma Trained – Offering 12+ Years in Non
Voice / Voice /Healthcare / Telecommunication / Financial Services / Transition
BUSINESS ACUMEN | PROCESS & PROJECT MANAGEMENT |PEOPLE MANAGEMENT| CLIENT RELATIONS
|INNOVATION AND IMPROVEMENT | MANPOWER DEVELOPMENT | BUSINESS TRANSITION | TRAINING
 Objective: Seeking to steer Operations in BPO / ITES at the Senior Managerial Position while integrating
domain expertise and leadership skills, enhancing organizational objectives.
 Additional Excellence in: Customer Care, Process Development, Business & Process Analysis, Maintaining
SLA, Managing Business SOP, Following SOW, Coordination & Communication, Resource Management,
Employee Development, Process Migration/Transition, Team Management, Implementing SIX SIGMA
methodology.
 Working Exposure in: US Region (BPO), Healthcare, Payer Operations, Financial Services &
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Telecommunications and Customer Care,
 Processes Handled: Enrollment and Billing, Provider Data Management, Claims Adjudication, Claims Data
Entry, Directory Updates and Maintenance and Provider Process Support team.
Area of Expertise
Ideas and Innovation:
 Drive the campaigns – Idea Generation / Implementation
 Process improvements through Lean projects
 Promoting campaigns to enhance client application
Process & Project Management:
 Complete ownership of large scale global outsourcing and transformation projects
 Develop implementation strategies and plans for new business opportunities
 Tracking and reporting project progress to all internal and external stakeholders
Client Relationship Management:
 Interacting with global clients, understanding and analyzing customer requirements, thereby aligning the
process to achieve SLAs, cost optimization and identifying success parameters for critical operations.
 Interact with clients to explore avenues for new business opportunities.
 Assisting clients identify areas in their business that requires change by conducting process and Value
Stream Mapping.

2. Professional History
Aegis - Hyderabad
Senior Manager – Healthcare (August 2014 – Till date)
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Job Profile:
 Process/Project Management and Development
 Process improvement through Innovation
 Resource Management
 Custodian of client’s SLAs and KPIs.
 Conduct weekly conference calls with Clients to understand their requirements and specifications and
adopt commercial approach to solving problems and developing business processes.
 Manage performance and motivate staff on an individual and team level and mentor and assist Team
Managers and Team Leads.
 Function as a key point of contact between the company and the Client to contribute for the development
of short and long term Strategic Business Goals.
 Ensuring that capacity and capability are continually planned.
 Encouraging, identifying and developing best practice strategy.
 Liaise with the Training, HR & Technology teams to ensure smooth delivery of Projects
Cognizant Technology Solutions - Hyderabad
Service Delivery Manager – BPS - Healthcare (April 2013 – Aug 2014)
Job Profile:
 Process/Project Management and Development
 Process improvement through Innovation
 Resource Management
 Custodian of client’s SLAs and KPIs.
 Conduct weekly conference calls with Clients to understand their requirements and specifications and
adopt commercial approach to solving problems and developing business processes.
 Monitor Team and Process performance and report results and recommendations to improve Process
Quality to the Higher Management in Monthly Review Meetings (MRM).
 Compile daily, weekly, monthly Dashboards. Develop comprehensive reporting formats and Operations
MIS reports.
 Manage performance and motivate staff on an individual and team level and mentor and assist Team
Managers and Team Leads.
 Function as a key point of contact between the company and the Client to contribute for the development
of short and long term Strategic Business Goals.
 Ensuring that capacity and capability are continually planned.
 Encouraging, identifying and developing best practice strategy.
 Liaise with the Training, HR & Technology teams to ensure smooth delivery of Projects

3. Apollo Health Street Ltd. - Hyderabad
Operations Manager – Health Plan Solutions (April 2004 – March 2013)
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Job Profile:
 Custodian of client’s SLAs and KPIs.
 Conduct weekly conference calls with Clients to understand their requirements and specifications and
adopt commercial approach to solving problems and developing business processes.
 Monitor Team and Process performance and report results and recommendations to improve Process
Quality to the Sr. Management in Monthly Review Meetings (MRM).
 Compile daily, weekly, monthly Dashboards. Develop comprehensive reporting formats and Operations
MIS reports.
 Manage performance and motivate staff on an individual and team level and mentor and assist Deputy
Managers, Assistant Managers & Team Leads.
 Function as a key point of contact between the company and the Client to contribute for the development
of short and long term Strategic Business Goals.
 Ensuring that capacity and capability are continually planned.
 Encouraging, identifying and developing best practice strategy.
 Liaise with the Training, HR & Technology teams to ensure smooth delivery of Projects
 Schedule & conduct Online Project Demos, Training Sessions with Client(s) and prod. Teams
 Handle escalation mails/issues, if any
Reliance Info streams - Mumbai
Team Coordinator (August 2003 to March 2004)
Job Profile:
 Providing excellent customer service and to solve their inquiries related to Billing and services
provisions.
 First Level Escalation for any Supervisory calls.
 Facilitating Team members to achieve their target and assists them in tackle I-Rated call.
Twin City Trade Comp P Ltd - Hyderabad
Financial Analyst (Jan 2003 ~ Aug 2003)
Job Profile:
 To analyze commodity market in Foreign Exchange and recommend customer’s to make profit on
fluctuation of Commodity Price.
 Assisting client to manage their funds and investing it in profitable and in a secure Trade.
 Evaluate International Trade to take profitable decisions for investment.

4. Mahesh Cooperative Bank - Hyderabad
Customer Care Representative (Jun 2002 ~ Dec 2002)
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Job Profile:
 Providing Information about the services rendered by the bank to the prospective customers.
 Assisting the Customer by providing information required for opening an account and assisting them
with documentation and other requirments.
Professional Developments & Achievements
 PMP Trained
 SIX SIGMA greenbelt Trained.
 Awarded as the “Star of the Quarter” and “Best Retention Manager” across Payor side for Operational
Excellency.
 “Train the Trainer” certification on South African Health Care by the Client.
 “Facilitator Certification” on U.S Health Care by the Client.
 Voted as a best Leader in the Process.
 Special Appriciation from the management for exemplary performance.
Academic Information
 Bachelor of Commerce from Osmania University in 2002.
 PG Diploma in Computer Application.
Personal Information
 Father’s Name Dr. Vilas Rao Selote
 Date of Birth February 8th 1979
 Marital Status Married.
 Languages Known English, Hindi, Marathi, Gujrati and Telugu.
(Kavindra K S)