1. KAVITA SHAH Harbour heights Flat 5B, block A,
A.N Sawant Marg
Colaba
Mumbai 400 005
Mobile : 0091-9769990073
Email : kavita_bh@hotmail.com
Experienced and passionate hotelier seeking Senior Management level in
Housekeeping in the hospitality industry
CONSPECTUS: I believe my strengths include a strong guest service orientation,
designing, implementing and improving processes along with a proven track record in
people development in all areas of Housekeeping operations. Innovation has been part of
my career and developing and connecting the finer threads between great guest
experience and housekeeping deliverables has been my forte. I have managed large
teams and have been appraised as being an execution oriented leader with exemplary
people skills
EMPLOYMENT PROFILE
Executive Housekeeper Vivanta by Taj PresidentMumbai
Jan 2008 to date 292 room 5 * Deluxe Hotel
• Posted at the Taj President (later rebranded to Vivanta), Mumbai, a 292 room
premium hotel. President has been the Flag ship property for Brand Vivanta and
all new initiatives are launched here.
• Managing a team of 105 associates and responsible for entire housekeeping
operations (guest rooms, public areas, horticulture linen & laundry and
renovation)
• Was part of brand developmental activities related to improvement of brand
standards, uniform design, linen and refurbishment.
• Certified for the first time for ISO 18000, ISO 14000, Earth Check certification
and Johnson Diversey certifications.
• Guest Satisfaction top box score of the housekeeping has moved up by 61% to
55%-have consistently maintained the highest score of the hotel over the last eight
years.
• Cost savings in the laundry washing charges by over 50%.
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2. Executive Housekeeper Millennium Airport Hotel, Dubai
Feb 2003 to June 2006 497 room resort hotel
• Management of all areas of the housekeeping and laundry with a team of 136
housekeeping staff
• Annual Capital and Operating budgeting of housekeeping with a keen view on
costs – cleaning, guest amenity and laundry
• Monitor and control of Inventoried items - equipment, Linen, Uniforms
• Documenting all Health and Safety requirements, OHSAS control and risk
assessment.
• Planning and execution décor and ambient stylizing of all special events of the
hotel including Christmas and New Year
Executive Housekeeper Lou Lou’a Beach Resort, Sharjah
September 1998 to Jan 2003 134 room resort hotel
• Worked in close co-ordination with the Interiors personnel for renovation and
refurbishment of the hotel. Headed the renovated room hand over team.
Executive Housekeeper Dubai Marine Hotel & Beach Resort
Dec 1994 to Feb 1998 77 hotel rooms & Club Operations
• Directly responsible for daily operations including guest rooms, public area and
linen and laundry. Joined during its renovation program.
Executive Housekeeper St. Marks Hotel, Bangalore
November 1993 to December 1994 100 room city centre hotel
• Part of the pre opening team. Involved in supervision of contractors, snagging
and timely readiness of guest rooms for the hotel opening
Executive Housekeeper The Atria Hotel, Bangalore
January 1993 to October 1993 168 room city centre hotel
• Joined this hotel as part of the pre opening team and was in-charge of pre-opening
including snagging and quality check to assist in opening the hotel on time
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3. • Conceptualized the systems and procedures and developed & implemented
policies for smooth operations
Entrepreneurship – Managing a restaurant with my father at Bangalore
Apr 1990 – Dec 1992
Housekeeping Supervisor Taj Residency, Bangalore
July 1986 to March 1990 168 room business hotel
• Daily hotel operations including staff allocation, linen room, desk operations, job
allocation.
ACADEMIA
IHMCT & AN, Bangalore 1983 – 86 Batch
Completed a 3 Yr Diploma in Hotel Management from the Institute of Hotel
Management Catering Technology & Applied Nutrition, Bangalore
Managing Housekeeping Operations AHLEI Certification
Finance for Non Finance Dun & Bradstreet
Leading people to higher performance Cornell University (Online)
Emerging Leaders Workshop Mumbai
Q 12 by Gallup Mumbai
Inspiring Leadership Pragati Leadership
6 Thinking Hats Edward de Bono Institute
Taj leadership Development Programme Mumbai
ACHIEVEMENTS
Top Box (Room & Bathroom cleanliness
– Guest Satisfaction Scores 55%
Hygiene Audit Scores 91%
LHW /RICHEY Mystery audit Scores 94%
PERSONAL DETAILS:
Date of Birth : May 15th
1964
Marital Status : Married with two Sons
Domicile : Mumbai, India
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4. REFERENCE
Shall provide on request
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