1. Kayla Frances Hinojosa
495 Columbian Ave, Columbus, Ohio 43223 (614) 822-5627
Self-motivated, creative and enthusiastic customer service representative with supervisory and
management skill-sets. With proven customer relations, problem-solving, communications, and teamwork
skills applicable to any business effort.
ADVANCED SKILLS
Customer Service - Provided phone support to customers for their orders, shipments and product
inquires. Was an unofficial stand-by shift supervisor that received the over-flow of escalated customer
calls, worked with customers to resolve any issues with their orders and shipments ensuring that all
customers maintained confidence in the available products and services.
Problem Solving – When the local inventory ordering system experienced an outage, I contacted another
store, and working with that local shift manager I was able to complete the inventory requirements in the
system for next day processing.
Management – Participated in the Store Manager Evaluation program by being nominated to run and
manage the operations for store in a top market area. Managed the staff scheduling and promoted new
employee safety policies.
PROFESSIONAL EXPERINCE
Aldi Supermarket
Shift Store Manager March 2014-Present
 Managed inventory and adjusted order forecast to meet the needs of our customers while
maintaining the Aldi standards for image, products, and services.
 Conducted employee training on new systems, procedures and processes for cashiers and shift
supervisors.
 Audited employee performance metrics and identified and assigned additional training to develop
cashiers to ensure a consistent customer experience.
Cashier January- March 2014
 Top cashier that exceed the target KPI,with the most units processed per minute.
 Multi-tasked between processing of stocking products and cashier.
Teleperformance
Customer Service Associate April 2011 – June 2013
 Received incoming customer calls, addressing all customers questions and issues.
 Provided first-contact customer resolution.
 Made outbound calls, contacting stores and shipping services to resolve issues with orders and
shipments.
 Managed the main customer email system, responding promptly to all customers’ questions and
concerns
 Processed customer credit returns, special credits and order updates.

2. Target August 2009- July 2011
Team Member
 Responsible for answering main customer service line, directing customers calls to applicable
departments.
 Processed customer returns and exchanges.
 Stocked merchandise for specific departments and audited other departments for cleanliness and
order.
Kiddie West Pediatrics
Internship September 2006 – June 2008
 Filed records into patient’s medical files.
 Answered incoming customer calls, updating customer records and visit updates.
 Processed patient billings and payments
 Create new patient records,with all basic forms and paperwork.
 Archived old patient records and filings.
EDUCATION
Associate ofApplied Science in Nursing Degree Columbus, Ohio
Columbus Community College, G.P.A. 3.2/4.0 10/2009-TBD
High School Diploma Columbus, Ohio
Columbus Alternative High School June 2009