1. KAYLA WULFF 8782 Cloudleap Court, Apartment 21 ● Columbia, Maryland 21045
(517)745-7612 ● wulff.kayla@gmail.com ● www.linkedin.com/in/kaylawulff
EDUCATION
Central Michigan University; Mount Pleasant, Michigan December 2016
Bachelor of Applied Arts
Major: Sport Management; Minor: Professional Sales GPA: 3.32
Carew International Professional Sales Certificates 2015 – 2016
• Advanced Positional Selling; Dimensions of Professional Selling; Pathways to Negotiation; Building Customer
Equity
PROFESSIONAL INTERNSHIPS
National Football League Players Association; Washington, District of Columbia January 2017 – Current
Player Affairs and Development Intern
• Promote the NFLPA career and education-related programs and resources to active players
• Assist current players with becoming certified on Instagram and Twitter
• Review and follow up with applications for the Registered Financial Advisor program
• Created an NFLPA Externship networking page on LinkedIn for NFLPA Externship participants
Jacksonville Jaguars; Jacksonville, Florida May 2016 – August 2016
Ticket Sales and Member Services Intern
• Operated Archtics ticketing software and Microsoft Dynamics CRM to stay up-to-date on client accounts
• Assisted in planning and execution of season ticket member and client prospecting events
• Promoted to an Inside Sales Representative at the conclusion of the internship to build on and maximize my skill set
Johnson City Cardinals; Johnson City, Tennessee June 2014 – August 2014
Community and Public Relations Intern
• Managed all inventory of team merchandise to guarantee accurate records of sales
• Oversaw “Kids’ Zone” during games to provide a safe environment for all children involved
EMPLOYMENT
Jacksonville Jaguars; Jacksonville, Florida August 2016 – December 2016
Inside Sales Representative
• Prospected potential full-season, partial-season and group ticket customers to increase revenue
• Utilized Microsoft Dynamics CRM to maintain customer relationships
• Utilized Ticketmaster’s Archtics ticketing software to manage ticket inventory and pricing
• Developed, maintained, and enhanced relationships with current and past season ticket members
• Provided unmatched service to customers through phone, face-to-face, and email communications and events
Chippewa Athletic Fund; Central Michigan University April 2014 – May 2016
Student Assistant/Volunteer
• Manage donor event execution including RSVPs, catering orders and donor communication
• Assist in maintaining quality relationships with donors to gain their continued support
• Display polished customer service skills and professionalism to ensure a positive experience
PROFESSIONAL DEVELOPMENT
Sport Management Association; Central Michigan University October 2013 – May 2016
President, Vice President, Membership Chairman
• Planned various development opportunities for nearly 70 members to Indianapolis, Nashville, and Detroit
Sport Management Association 2016 Conference Planning Committee, Central Michigan University May 2015 – May 2016
Chief Financial Officer
• Drafted a proposal and received a $7,000 grant to be used for the 2016 Sport Management Association Conference
• Decreased cost by over 38% while increasing attendance by 37% (as compared to the previous year)