Karen Pierson is seeking a career change from retail to hospitality. She has 15 years of experience in customer service and retail. She has completed several diplomas in hospitality management, human resource management, and business management from Skills Australia Academy and Careers Australia. Her qualifications provide her with skills in food safety, responsible service of alcohol, and managing diversity in the workplace. She is currently studying a diploma of business and has past experience as an aged care cleaner and deli manager.

1. KAREN PIERSON
kazpierson@hotmail.com/ LinkedIn – Kaz Pierson
U1/336 Tapleys Hill Road, Seaton, SA, 5023
Ph: 0431135289
CAREER OBJECTIVE
I am a well presented and experienced in kitchen hand/cleaner in aged care facilities as well as office
block. I am experience in the Retail section and would really love a career change to the hospitality
industry. I have in the customer service in retail for over 15 years. I have dealt with difficult customers
and well as dealing with representatives of numerous companies.
I am flexible with the hours I am available to work in a stable environment.
I really enjoy researching my family ancestry and would love to travel overseas to find out more of
where my ancestors came from.
QUALIFICATIONS
Diploma of Hospitality Management (Current Studying Skills Australia Academy Online) completed
theory 2016
 Use hygiene practices for Food Safety
 Provide Responsible Service of Alcohol
 Provide Responsible Gambling Service
 Source of information on the Hospitality Industry
 Manage Meetings
 Establish Networks
 Provide Service to Customers
 Manage Diversity in the workplace
 Implement and monitor WHS practices
 Manage Conflict
 Enhance the Customer service Experience
 Manage Finances within a budget
 Co-ordinate Marketing Activities
 Establish and Conduct business relationships
 Identify hazards and control safety risks
 Manage risk
 Monitor Work Operations
 Manage Operational Plan
 Manage Quality Customer Service
 Research and Comply with Regulatory requirements
 Prepare and serve Espresso Coffee

2.  Work Effectively in Hospitality Service
 Roster Staff
 Lead and Manage People
 Recruit, Select and Induct Staff
 Develop and implement Marketing Strategies
Diploma of Human Resource Management (Careers Australia) completed 2016
 Manage Human Resources services
 Develop and Manage performance-management process
 Manage Employee Relations
 Implement and monitor WHS, policies and procedures
Diploma of Business (Current Studying at Careers Australia) completed 2016
 Manage personal work priorities and professional development
 Manage Workforce planning
 Manage Risk
 Undertake project work
 Manage budgets and financial plans
 Identify and evaluate marketing opportunities
 Plan market research
 Manage diversity in the Workplace
Diploma of Business Management (Current Studying at Careers Australia) completed 2016
 Manage recruitment selection and induction processes
 Manage people performance
 Ensure team effectiveness
 Facilitate continuous improvement
PAST EMPLOYMENT
Office cleaning – PACMS 2013-2014
Aged care cleaner – Serene nursing home 2013
Temp worker – Pinnacle People 2012-2014
Manager - KI Pierson Deli Henley Beach Manager 2005-2011
SKILLS
 Computer skills
 Customer service skills
 Excellent writing and verbal communication skills
 Easy going nature
 Can work well on my own and in a team environment

3.  Trained new staff in cleaning duties at Aged Care
OTHER QUALIFICATIONS
 Police Clearance Certificate
 Provide Responsible Service of Alcohol
 Child Related Employment Screening
 SRC representative Careers Australia 2015
REFERENCING
Claire Dodman – Business and Business Management Lecturer
Phone: 0414860585
Email: gandcdod@bigpond.com
Genevieve Rivas – Student Engagement Officer
Careers Australia, Hindmarsh and Adelaide Campus
Lot 3/17 Ridley Street, Hindmarsh SA 5007
Phone 08 8241 6600
Vicki Crannaford – Business and Business Management Lecturer
Careers Australia, Hindmarsh
Lot 3/17 Ridley Street, Hindmarsh SA 5007
Phone: 08 8241 6600