Increasingly, customers expect to be able to contact your business via a variety of channels. It’s becoming essential to develop a means of measuring satisfaction across all your channels in order to meet ever more demanding service expectations.

1. Calculating the true cost
of legacy IT systems
Upgrading or replacing legacy IT systems can be
expensive. But do the benefits of transformation
outweigh the costs maintaining them?

2. Updating legacy IT systems can be expensive
So can choosing not to
The cost of maintaining legacy IT can mount quickly
Legacy IT Has a Cost
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3. What is the Impact of Doing Nothing?
If you maintain rather than transform or
replace your legacy IT systems, you’re at risk of:
Operational inefficiencies
Demotivated employees
Dissatisfied customers
Holding back innovation
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4. 48% of employees are wasting at least 3 hours a day
by working with inefficient systems
For an organisation with 5,000 employees
that equates to 960 man days per year
How much could this be costing your organisation?
The Cost of Inefficiency
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5. Legacy systems often mean inefficient or siloed workflows
This can cause inefficiencies and increase demands on your staff
Do Your Legacy Systems
Allow for Optimal Workflows?
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6. The Cost to Morale
More than half of workers are dissatisfied with workplace technology
Outdated and unwieldy IT systems don’t inspire them making it
more difficult to attract and retain talent
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7. If morale drops, employee turnover increases
Replacing a staff member takes time and costs over £30,000 on average
This cost needs to be factored into your analysis
Can You Afford to Replace
Dissatisfied Employees?
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8. Modern consumers are tech-savvy consumers
66% of the UK population own smartphones and are used to sleek and
intuitive interfaces that provide easy access to the people, information
and services they want
The Cost to Your Image
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9. Older, outdated client-facing interfaces are worlds away from
the apps today’s citizens are currently using
Legacy interfaces will be off-putting and diminish your credibility
Does Your Legacy System
Have a Legacy Interface?
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10. Organisations have never had more access to data and information
Being able to translate this into actionable insight is crucial
to your future success
The Cost of Uninformed Decisions
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11. Newer, cloud-based infrastructure can enable unprecedented
volumes of information to be processed quickly and efficiently
The ability to analyse ‘big data’ can transform decision-making,
improve organisational agility, inform service innovation and
improve customer service
Can your siloed legacy systems provide the same?
Can Your Legacy System Provide Visibility?
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12. Over half of IT budgets are spent on maintenance
With only 33% of IT expenditure allocated to enabling new capabilities
IT leaders need to balance the resources spent on supporting existing
IT operations with projects that deliver genuine innovation
The Cost of Maintenance
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13. Keeping your legacy IT system could cost your organisation:
3 hours of wasted time per day for nearly half your
employees due to inefficiencies
50%+ of IT budgets are spent on maintenance rather
than new projects or innovation, impacting employee
and citizen satisfaction
The True Cost of Legacy IT
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14. IT budgets are stretched
But does it make more sense to fund inefficient, outdated systems?
Or could spending more of your budget on transforming your IT estate and
adopting an agile approach to innovation save money in the long run?
Legacy Systems – Your Choices
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15. Takeaways:
On average more than
half of IT budgets are
spent maintaining
existing IT systems.
Inefficient IT
systems result in at
least of 3 hours of
wasted time per day for
nearly half
your employees.
Inefficient systems and
a poor user experience
impact staff morale and
citizen satisfaction.
kcom.com

16. More than half of IT budgets are swallowed up
maintaining existing IT systems. Find out how you
can reduce this figure by downloading our guide:
Addressing the challenges of legacy
systems: A guide for IT leaders
Download your FREE eGuide now!
Sources:
http://www.information-age.com/it-management/strategy-and-innovation/123459720/it-sits-heart-inefficiencies-cost-each-uk-business-average-salary
http://www.cio.co.uk/blogs/forrester-cio-blog/employee-satisfaction-technology-expectation-gap/
http://www.hrreview.co.uk/hr-news/recruitment/it-costs-over-30k-to-replace-a-staff-member/50677
http://media.ofcom.org.uk/news/2015/cmr-uk-2015/
http://www.computerweekly.com/news/2240237777/Forrester-IT-maintenance-saps-budget-as-tech-spending-increases
kcom.com