1. KEITH A. FINITZER
1539 Creekside Road • Amelia, Ohio 45102 • (513) 518-­‐‑6792 • kfinitzer@gmail.com • http://www.linkedin.com/in/kfinitzer
Position Desired: Director of Operations
SKILLS SUMMARY
Dynamic Operations Leader with hands-­‐‑on technical experience, skills and a proven track record. Experience creating
and implementing benchmarks for quality, efficiency and profitability for 70+ corporate clients. Inclusive leadership
style, accustomed to successfully leading employees through change while maintaining engagement, morale and
motivation. Effective strategic operations planning, implementation and fostering strong customer relationships. Areas of
expertise:
Strategic & Budget Planning and Tracking Certified Dream Manager
Managing, Coaching & Mentoring SAP
Lean Six Sigma Black Belt Candidate OSHA 10 Certified
Client Relationship Management LEED Accredited Professional (LEED AP)
Data Driven Decision Making Proficient in Microsoft Word, Excel, PowerPoint and Visio
HIGHLIGHTS OF PROFESSIONAL SKILLS
Leadership / Management Experience
• Experience managing teams of up to 100 personnel. Most recent team consisted of seven regional network managers,
one logistics manager, two logistics coordinators, and fifty-­‐‑two service technicians
• Authored departmental strategic plans to interface with corporate long-­‐‑range plans and missions
• Restructured/implemented best practices for company-­‐‑wide procedures
• Developed and managed a budget of $4.5 million dollars
• In charge of the nationwide recruiting and hiring of quality employees for the formation of service teams supporting
company core values of integrity, service excellence and innovation
• Created an employee advisory committee, resulting in improvement of productivity, relationships between
management and workers and inter-­‐‑departmental communication
Coaching / Training Experience
• Cultivated/encouraged the growth and development of workers, resulting in the advancement of numerous
employees and the formation of goal-­‐‑oriented, cohesive teams
• Responsible for the creation, distribution and management of safety protocols and training materials for field service
personnel
• Developed and maintained work processes for provision of services to national corporate customers; trained
supervisors and technicians to ensure uniform quality and service to the customer
• Created technical manuals with preventive maintenance components as well as bills of material
Technical Experience
• Commissioned HVAC systems for casual dining and retail stores ranging from 5,000 to 200,000 square feet
• Proficient at troubleshooting and repairing HVAC systems
• Conducted site surveys, installed, started up and troubleshot demand ventilation systems
• Maintained, troubleshot, and repaired high-­‐‑speed production equipment such as taggers, injection molding
equipment and robots
• Hands on experience conducting mechanical overhaul of thermal night vision equipment for military vehicles
• Experience with troubleshooting and replacing transducers, motors, solenoids and circuit boards
• Special project: wrote procedure for lock-­‐‑out/tag-­‐‑out of production-­‐‑related equipment
• In charge of repairing/troubleshooting all electrical/electronic components of flexographic printing press systems,
utilizing Allen Bradley software and various test equipment
Page 1 of 2

2. • Skilled in reading technical manuals, blueprints and drawings
• Qualified Equipment Operator for: Oscilloscope, Digital/Analog Multimeter, Megger (including High Potential
Megger), Frequency Generator, Clamp-­‐‑on Ammeter, Certified Forklift Operator and Optical Meter
ACCOMPLISHMENTS
• Member of Melink Corporation’s SAP Core Development Team. The implementation of this software led to increased
efficiencies in order processing from quotation to final invoice. The system also provided tools to manage projects
and logistics
• Project leader for Melink Corporation'ʹs LEED Platinum Certification for existing buildings
• Spearheaded the AiRNAB testing, adjusting and balancing software implementation team for Melink Corporation.
Implemented efficiency on the jobsite, improved quality of reports to customers and quality of life for field service
personnel
• Managed Melink’s Dream Manager initiative across the organization
• 7% reduction of Cost of Services Sold while at Melink Corporation
• 20% improvement of Melink employee retention through thorough pre-­‐‑screening of candidates, implementation of a
commitment contract and revision of training process
• 25% cost reduction through an experimental program to increase man-­‐‑hour efficiency and decrease cost of
components at Chromas Technologies
• First electrician to qualify as a propulsion control console operator for U.S.S. Hayler and U.S.S. Ticonderoga during
US Navy career
• Was commended for reducing hazardous material inventory by 70% and increasing efficiency of inventory and report
producing data systems at the Naval Submarine Support Facility in New London, CT while serving as Hazardous
Materials Program Coordinator
EDUCATION
• Bachelor of Arts in Organizational Leadership, 2012
Northern Kentucky University, Highland Heights, KY
Honors: Cum Laude
• Completed 44 credit hours of Core Courses towards a B.S Electrical/Mechanical Engineering, 2002-­‐‑2004
Rochester Institute of Technology, Rochester, NY
CERTIFICATES
• Certified Dream Manager, 2011
• LEED AP, 2009
PROFESSIONAL HISTORY
• Melink Corporation, Milford, OH – 06/2004 – 05/2012
o Director, National Network / Operations
o Quality / Development Manager
o Regional Network Manager (Northeast)
o Service Technician
• Dynamic Molding, Inc., Olyphant, PA – 10/2002 – 06/2004
o Maintenance Technician
• Tobyhanna Army Depot, Tobyhanna, PA – 03/2002 – 10/2002
o Electronics Worker
• Finet Technologies, Dunmore, PA – 09/2000 – 10/2001
o Maintenance Engineer
• Chromas Technologies, Ft. Lauderdale, FL – 11/1997 – 07/2000
o Electrical Designer
o Lead Electronics Technician
• United States Navy
o Electrician (E-­‐‑6)
Page 2 of 2