1. Keith Robert Launey
811 Weidman St.
Gretna, LA 70053
(601) 329-1976
klauney01@gmail.com
OBJECTIVE
To obtain a position in which acquired knowledge, creative talents and commitment to
excellence will have valuable application.
EDUCATION
Bachelor of Arts, December, 2003
University of Southern Mississippi
Hattiesburg, Mississippi
EXPERIENCE
ASSISTANT MANAGER
FedEx Office, Hyatt Regency New Orleans, LA
September 2013- Present
Hiring and training of new staff members. Responsible for the completion and turning
in of daily, weekly, and monthly reports. Overseeing shipping related services and
activities. Maintain a communication with the manager to make sure that the needs of
the store are met. Performing administrative duties such as: scheduling, training
compliance, ordering/receiving supplies, and inventory.
PARCEL SPECIALIST/ CUSTOMER SERVICE
FedEx Office, Hyatt Regency New Orleans, LA
October 2011- September 2013
Handling, organization, delivery, and pickup of packages coming in and out of the Hyatt
Regency New Orleans. Helping customers with any of their shipping and printing
needs.
Proficient in shipping software and Micros hotel software.
SALES/ CUSTOMER SERVICE
Crescent City Moving and Storage/Armstrong Relocation, St. Rose, Louisiana
July 2006- August 2011
Coordinated efforts between company and clients work schedules. Established
and maintained healthy working relationships and provided excellent service to
customers via phone, email, and face to face meetings. Supervised numerous work
orders and managed quality control of certain projects. In charge of project surveys,
phone surveys, contract negotiations, strategic planning and project cost analysis.
COMPUTER SKILLS
Microsoft Windows, Word, Excel, Outlook, 55 wpm
OTHER SKILLS
Accomplished public speaker, quick learning abilities, and creative problem solving skills
REFERENCES

2. References furnished upon request