The document discusses using human-centered design (HCD) to address the challenge of connecting employers and job seekers. It provides an overview of HCD and its problem-solving process of inspiration, ideation, and implementation. The document then describes a workshop where this process was used to prototype ideas like streamlining hiring for employers and better informing job seekers of local opportunities. Attendees brainstormed ways to get employers involved in career centers and meet their needs. The document concludes by providing resources for learning more about HCD.

1. Creating a Fresh Approach to an Old Challenge
Using Human-CenteredDesign to Connect Employers and Job Seekers
Linda Weber, Community Volunteer & HCD Trainer
Kelley Ring, Sr. Business & Research Analyst, SDWP
Judy Lawton, Founder & CEO, The Lawton Group

2. Agenda
1. Background
2. What is HCD?
3. The HCD Process
4. Our experience & ICT Industry Expo
5. Employer experience
6. Activity

3. Background
Linda Weber
Community Volunteer &
HCD Trainer
The Challenge
What is HCD?
• Inspiration
• Ideation
• Implementation

7. Steps of HCD/CCD

10. Steps of HCD/CCD

11. Our process
Kelley Ring
SD Workforce Partnership
• Inspiration
• Ideation
• Implementation

13. How might we . . .
. . . streamline
the hiring
process for
employers?

16. Employer’s perspective
Judy Lawton
The Lawton Group
• Inspiration
• Ideation
• Implementation

17. Activity
How might we . . . ?

18. How might we . . .
. . . get employers involved in the career
centers?
. . . meet the needs of employers?
. . . better inform job seekers of local
opportunities?

19. Brainstorm
5 minutes

20. Cluster ideas / find themes
10 minutes

21. Build prototype
7 minutes

22. Present your idea & prototype
1 min each table

23. Wrap-up & Questions
• Linda Weber
lindahomeemail@yahoo.com
• Kelley Ring
kelleyaring@gmail.com
• Judy Lawton
judy@thelawtongrp.com

24. Resources
DOL Customer-Centered Design Challenge Launch
https://www.workforce3one.org/view/5001607847416989609/info
How human-centric design thinking can power creative problem-solving
https://www.marketingmag.com.au/hubs-c/human-centric-design-thinking-can-
power-creative-problem-solving/
HCD Tool Kit, articles, examples of projects, online community, online courses
and more: http://ideo.org and http://designkit.org
HCD workshop: April 4-5 in El Cajon, CA (San Diego County)
For information, contact Linda (lindahomeemail@yahoo.com)