Kellie Gilmore has over 20 years of experience in customer relations, procurement, contract management, and database processing. She is proficient in SAP, Sirsi, SQL Server, Excel, Word, Outlook, and PowerPoint. Her experience includes negotiating contracts up to $100,000, maintaining vendor and client relationships, and streamlining manual processes.

1. KELLIE GILMORE
1412 Iowa Street, Midland, MI 48642 | 989-835-8910 | dnkgilmore@yahoo.com
SUMMARY
Customerrelations/procurement/contractmanagementexperienced in
providingmarketresearchinformationfromwithina dynamic,highenergy
chemical andmanufacturingcompany. Experienced indatabase processing,
procurementhandling, customer/vendorrelations includingcontract
negotiations (contractsupto$100,000), and businessmanagement.
Knowledgeof SAP,Sirsi,andSQLServersystems. Ability toeasilycatchonand
maneuveraroundvariousdatabase systems. Expertise withExcel Pivottables,
Word, Outlook,andPowerPoint. Knownforbeing dependable, detail
oriented,thoughtful thinker,andhavingastrong customerservice attitude.
ACHIEVEMENTS
· Negotiatedbetweenvendorsand clientstoachieve amutual contract
agreement. The vendorwasnew tothe clientcompany,clientwasnew to
the agreementprocess. Workedbothclientandvendorthroughthe
agreementprocesssobothpartieswere agreeable tothe terms.
· Collaboratedwithoverarchinggrouptomake sure datesand termswere
correct and,if not,drove to make sure all partieswere informedanditems
were corrected. Monitoredcontractsandagreementstobe inclusive of
companypoliciesandbusinesspracticeswhichrequiredhighattentionto
detail.
· Team playerwithclients,vendors,and all workgroups involvedbybeingup-
front,transparent,andcourteous. Honestyisthe bestpolicy;thiswasmade
true many timesbybeingopentothe vendoronthe clientsand/orwork
group’s demandswhichoftentimesledtoall partiesreceivingwhatthey
neededinatimelymanner.
· Analyzedvariousprocessestocreate andmaintain simple tofollow jobaids
for teammemberstoutilize. Whenaprocesswas given, itwasvague and
hard to followalongwithachange inrole. The process was revampedand
updatedinan easyto follow,step-by-stepwaymakingrole transitionseasier
for all involved.
· Streamlinedmanualtaskorienteddutiesintoautomatedmethods. Tooka
highlyinvolvedmanual clientrequestprocessinvolvingemails,database
entries,andteammembertime andredirectedclientrequeststhroughaweb
interface setupthat sentthe requestsdirectlytothe enduser.
EXPERIENCE
2002 – 2016 AdministratorProcurementServices, Infotrieve/CopyrightClearanceCenter
· Managed various marketresearch databases allowingdifferentdatato be
pulledforclientsandleadershipwhenrequested.

2. Page2
· Workedwithglobal vendorsandclientstofulfill requests,place ordersfor
marketresearchreports,renew subscriptionservices,andreview
contracts/agreementsbyutilizingwebinterfaces,knowledge of SAPsystems,
and businesspractices toobtainthe bestprice forthe companyand client.
2000 – 2002 Market ResearchCoordinator/Office Assistant, Kelly Services
· Placedmarketresearchreportordersforclientswithvariousvendors to
obtainthe bestprice withquickturnaround.
· Maintainedvariousdatabasestoprovide reportstoworkgroup.
· Fulfilledclientrequests byprovidingthemwitheverythingthey required.
· Reviewedthe work group’s contractprocurement renewals.
· Distributedvariousnewslettersfromvendorstoclients.
· Updatedoffice manuals.
1993 – 2000 Office Assistant,Pro-TecSupply
· Managed accountsreceivable processes.
· Assistedwithaccountspayable activities.
· Supportedsalesrepresentativeswithorderprocessingforcustomersand
inventorycount.
· Performed payroll operationswhenrequested.
EDUCATION
1993-1996 AssociatesDegree –Office Professional: InformationProcessing , Delta
College