1. Kelsey S.
Foster
706.201.5138
fosterks.pro@gmail.com
www.linkedin.com/in/fosterks
28 Helene Way, Jefferson, GA 30549
Summar y
Dedicated administrative professional with 10 years of experience bringing innovation, work
ethic and efficiency to the office. Committed to maintaining the absolute highest standards,
while retaining the flexibility to imagine and implement creative new techniques and processes
to improve all stages of workflow and final delivery. Highly versatile and adaptable to different
workplace situations. Able to handle high-pressure situations competently with minimal impact
to productivity. Quick to acquire new skills and to apply old skills in new ways.
Sk i l ls & E xp eri enc e
Administrative:
• Extensive experience with customer service, problem resolution and follow-up; call and visitor
screening; greeting and direction of customers on phone or in person.
• Basicaccountsreceivableandpayable;processingcustomerpayments;cashregisteroperation
and reconciliation; deposit preparation and banking.
• General office and secretarial duties such as typing (75+ words per minute); data entry (alpha-
numeric and 10-key); dictation and transcription; composition of letters and other documents;
copy-editing of self and others; printing, scanning, copying, and faxing; filing and organization;
operation of switchboard and multi-line phone system; sorting and delivery of mail, packages
and internal memos.
Technology:
• Advanced knowledge of computing systems and software, including all versions of Microsoft
Windows and Microsoft Office (Word, Excel, Outlook, Powerpoint, etc.), with the ability to
perform routine maintenance, efficiency maximization, and intermediate to advanced
troubleshooting including the prevention and treatment of malware.
• Able to confidently research, select and purchase (or advise on purchasing) the best possible
necessary office materials and technology based on analysis of business needs and budget.
• Skilled with graphic design, page layout, and desktop publication using software such as
Adobe Creative Suite (Photoshop, Illustrator, InDesign, etc.), Paint Shop Pro, and others.
• Experienced with SAP database software and SugarCRM customer relationship management.
Leadership:
• Training others in new and/or existing business processes and in basic-to-intermediate use
of office technology; consolidation and/or development of training regimens and materials.
• Leading all stages of special projects, including initial project proposal; development of project
overview, timeline, budget, etc.; and integration of individual project parts into a polished
final product by or before deadline.

2. Kelsey S. Foster
Forma l E du c ati on
CLARKE CENTRAL HIGH SCHOOL 2001 - 2006
ADVANCED COLLEGE PREP DIPLOMA + DISTINCTION
E mpl oy ment Histor y
ATHENS BANNER-HERALD (MORRIS COMMUNICATIONS) 2010 - PRESENT
ADMINISTRATIVE SUPPORT & GRAPHIC DESIGNER
• Reorganized advertising department workflow to improve efficiency and productivity,
including digitalization of all processes.
• Converted entire advertising department into a paperless system, including ordering,
adjustments, reconciliation, order status tracking, contracts (via DocuSign), and more.
• Created ordering, fulfillment, and tracking system for digital products and services; managed
all aspects of the above system from sales prospecting to product delivery and beyond.
• Designed all advertising collateral, including sales flyers, media kits, custom proposals and
presentations, product education slide decks, and more, including writing all copy for same.
• Personally designed and laid out a full magazine for a client twice yearly, a project which
alone produced over $15,000 revenue per issue ($30,000 annually).
• Produced detailed training regimens and supporting materials (such as manuals, diagrams
and troubleshooting guides) for a variety of tasks and procedures throughout the department,
including obituaries, celebrations, ad support, digital services, and accounts receivable.
• Other responsibilities include general graphic design (primarily customer ads); customer
service and problem resolution; data entry; copy-writing and editing; cashiering, basic
accounts receivable; reconciliation of production reports; misc. other administrative duties.
TEMPORARY POSITIONS 2008 - 2010
ADMINISTRATIVE ASST.
POWER PROPERTIES 2005 - 2008
EXECUTIVE ADMINISTRATIVE SECRETARY
• Provided high-level assistance to the general manager, including call and visitor screening,
handling of manager and department head schedules, assisting with departmental budgets.
• Performed a wide variety of general administrative duties (such as data entry, letter writing,
taking dictation, etc.) while managing and maintaining an efficient office environment.
• Provided excellent customer service with a strong focus on problem resolution and customer
satisfaction; practiced efficient direction of customers (on phone or in office) to the correct
department or staff member based on interpretation of the customers’needs.
• Assisted with accounts receivable (accepting payments, applying to account in database
software) and accounts payable (receiving, tracking, and processing bills and invoices).