Kendall Ball is seeking a challenging position where he can contribute to a progressive organization. He has over 10 years of experience in customer service roles, including as an Amtrak Guest Rewards Agent, Customer Experience Representative, and Call Center Representative. He also has experience in security, logistics, and food service management. Ball has a diploma from Benjamin Franklin High School in Philadelphia and studied at Temple University. He is proficient in Microsoft Office and has strong communication and problem-solving skills.

1. Kendall Ball
4223 Wyalusing Avenue
Philadelphia, PA 19104
Home: 267.469.4162
Cell: 215.452.8227
E-mail: kenball0814@gmail.com
Objective
Detailed and goal-oriented professional with proven record of achieving desired results seeks
challenging position to make a contribution to a progressive organization.
Employment History
Amtrak Philadelphia, PA
Amtrak Guest Rewards Agent 10/15-Present
 Provides travel information, itineraries and prices to Amtrak Guest Rewards members and
customers.
 Handles customer complaints or concerns.
 Books reservations and promote sales packages and partner offers.
 Processes payments and refunds.
Scotlandyard Security Services Inc. Philadelphia, PA
Security Officer 06/15-11/15
 Secures premises and personnel by patrolling property; monitoring surveillance equipment;
inspecting buildings, equipment, and access points; permitting entry.
 Prevents losses and damage by reporting irregularities; informing violators of policy and
procedures; restraining trespassers.
 Completes reports by recording observations, information, occurrences, and surveillance
activities; interviewing witnesses; obtaining signatures.
Dining-In.com Philadelphia, PA
Customer Experience Representative 10/14-11/15
 Answers calls and respond to emails.
 Handles customer inquiries both telephonically and by email.
 Manages and resolve customer complaints.
 Documents all call information according to standard operating procedures.
Corix Utilities Philadelphia,PA
Gas Meter Technician 02/15-03/15
 Responsible for placing/installing a meter module onto a gas meter at residential or
commercial sites to enhance metering solutions
 Documented and reported an accurate read of gas meter modules
 Ensured that meter readings are accurately transmitting to Corix network database

2.  Responded to and reported safety hazards such as: gas leaks, damages to meters, modules
and piping
United States Postal Service Philadelphia, PA
City Carrier Assistant 03/2013-02/2014
 Delivered mail by foot or vehicle, picking up mail from relay boxes, and collecting mail from
street letter boxes and accepting letters from customers for mailing.
 Provided customers with postal information and change of address cards and other postal
forms.
 Prepared and separated all classes of mail to be carried by truck to relay boxes along delivery
route.
United States Postal Service Philadelphia, PA
PSE Custodian 05/2012- 03/2013
 Performs custodial duties such as but not limited to: cleaning and scrubbing floors, trash
removal, dusting furniture and fixtures, cleaning windows, etc.
 Completes forms and paperwork as required. Interacts with internal and external customers.
 Follows established safe work methods, procedures and safety precautions while performing
all duties. Performs other duties as assigned. Assists with, and performs, a variety of laboring
and tasks for a facility and/or grounds.
Impax Laboratories Philadelphia, PA
Call Center Representative 03/2010-04/2012
 Handled customer complaints, purchases and transactions by telephone and email.
 Accounted inventory of products in computer system by lot numbers and expiration dates.
 Maintained system database and organized files within office.
Primeflight Aviation Services Philadelphia, PA
Wheelchair Escort Supervisor 02/2008-02/2010
 Overseen quality passenger assistance while ensuring safety and well-being of passengers
and employees.
 Assisted passengers with check-in and baggage.
 Created work schedules for employees.
 Documented inventory of equipment and supplies.
Tricon Global Restaurants, Inc. Philadelphia, PA
Assistant Manager 03/2007-02/2008
 Overseen high volume food sales.
 Handled cash and documented inventory.
 Managed daily operations including openings and closings.

3. Education
 Temple University, Philadelphia, PA
 Diploma, Benjamin Franklin High School, Philadelphia, PA
Skills
 Proficient in MS Word, MS Excel, MS Powerpoint and MS Outlook
 60 WPM Typing Speed