1. KENDRA GLOVER
435 Wray Hill Drive Charlotte NC 28262 | gloverk2@winthrop.edu | 803-370-2761
EDUCATION Bachelor of Arts in Psychology, Minor: Sociology
Winthrop University, Rock Hill, SC
Graduated May 2014
SUMMARY
OF SKILLS
 Profound communication abilities both verbal and written with diverse populations.
 Exerts professional and friendly customer service.
 Knowledge navigating MicrosoftWord, Excel,Access, and PowerPoint.
 Experience observing and interacting with patients in the psych ward.
 Experience interacting with children at Head Start and Elders atYork County Adult Daycare
Services.
EXPERIENCE Customer Service
Allstate, Charlotte,NC May 8 2015-current
 Answering customer inquiries
 Provide exceptional service in order to meetcustomer satisfaction
 Handling simple policy changes under an unlicensed role
 Adhering to policy changes by researching updated information
RECEPTIONIST
PRIMARY MEDICAL ASSOCIATES, ROCK HILL, SC SEPTEMBER 2013-MAY 2015
 Schedule patients for appointments and procedures.
 Provides historical reference by developing and utilizing filing and retrieval systems; maintaining
patient records; recording meeting discussions.
 Maintains patient confidence and protects operations by keeping information confidential.
 Capable ofperforming billing and coding for patient’s medical visits.
 Maintains office supplies inventory by checking stock; anticipating needs; verifying receipts.
THIRD SHIFT STOCKER
WALMART, TEGA CAY, SC JUNE 2011-MARCH 2013
 Highly skilled in providing a timely, efficient, and considerate customer service.
 Experienced in restocking merchandise.
 Ability to operate cash register and manage drawer.
 Maintained a clean work environment.
 Fulfilled the company’s defined customer experience by maintaining a friendly and customer
focused approach.

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