1. KENNETH R. SMITH
6618 Frogstool Lane, Raleigh, N.C. 27610● 919-720-6584 ● KenSmith032@yahoo.com
Www.Linkedin.com/in/kennethsmith032
SYSTEMS SECURITY TROUBLESHOOTING LAN/WAN TECHNICAL MANAGEMENT TECHNICAL SPECIALTY
PROFILE
Team oriented, reliable, and strong leader with an education in Technical Management/General Technical Specialty
and Information Technology/Computer Network Systems with experience in: Systems Analyst, Network Administration,
Project Management, Systems Security/Administration, Troubleshooting and Testing, and Operations Management.
SKILLS SUMMARY
• Effectively use applied research and problem-solving skills
• Communicate effectively both orally and in writing
• Work effectively within a team environment
• Demonstrate supervisory and management skills within a specialty and across business functions
• Apply critical thinking skills to identify and evaluate existing processes, assess needs and structure business
approaches
• Implementation and support of network standards and protocols, network operating systems, network
administration, network design and management, network configuration and troubleshooting of several
different network systems.
• Windows 7 & 8, Microsoft Office Suite, Linux (Red Hat), Unix, and Fedora
EDUCATION
DeVry University/ Keller Graduate School of Management, Morrisville, NC 02/2015
• B. S Bachelors of Science Technical Management/ General Technical Specialty
ITT Technical Institute College of Information Technology Cary, NC 09/2012
• AAS Associates Applied Science Information Technology /Computer Network Systems
Wake Technical Community College, Raleigh, NC 01/2003
• Electronics Engineering Technology
EXPERIENCE
Flextronics via Aerotek, Morrisville, NC 10/2012-4/2013
HP Test Technician
• Conducted, tests and troubleshoots electronic product, components and systems to ensure production quality.
• Developed, maintained and improved all test and burn-in processes within area or responsibility.
• Periodically reviewed all process specifications to determine if they accurately reflect the process requirements
and test techniques.
• Ensure that test and burn-in processes are within all safety, ISO-9000 and BABT compliance.
• Assisted with the fabrication and development of new equipment, fixtures and test programs.

2. • Ensured that effective preventive maintenance, calibration, diagnostics, re-qualification and daily measurement
schedules are in place for each test and burn-in process.
• Performed high-level repair, format and "build" software per unit configuration and connect hardware (cables)
between multiple units and bynets.
• Configured/flashes firmware on the CMIC Sub-assembly and connects twisted pair and BNC Ethernet
connections between unit(s). Set-up complex Disk Arrays and troubleshoot/debug at multiple system levels.
ADDITIONAL EXPERIENCE
PSR Professional/Part-Time IT Support, Yelverton’s Enrichment Services, Durham, NC 11/2011-04/2013
CUSTOMER CARE SPECIALIST, Affiliated Computer Services (ACS), Cary, NC 08/2007-01/2009
MORTGAGE HELP SPECIALIST, Home Buyers Network-Mortgage Program, Raleigh, NC 01/2007-8/2007
HEAD GRILL TRAINER/COOK, Outback Steakhouse, Garner, NC 01/2004-01/2007