1. Kenwanka Holley
200 Tobler Court Apt 206
Durham, NC 27704
(919)225-6288
ProfessionalSummary
Result - focused customer service representative with proven problem solving and negotiating skills. Strong ability
to follow up on client concerns and inquiries in a prompt manner within a fast paced work environment.
Laboratory Corporationof America
Customer Service Support Representative
September 2004-Present
 Trained and mentor new employees on the Standard Operating Procedures for daily task.
 Contact various branches via telephone and email to resolve communicated concerns from the testing lab.
 Make systemupdates to testcodes perGenetic Counselor or Client’s request.
 Notified testing laboratory of duplicate accessions,STAT or any changes to incoming samples.
Laboratory Assistant
July 2001-September 2004
 Receive, unpacked and sorted all arriving specimens for testing.
 Accession samples according to accompanied test requisitions to be forwarded to different testing labs.
 Retrieve specimens daily to packed up and send out to various testing laboratory locations.
 Problem solves shipping discrepancy issues with locating specimens that were misplaced.
FedEx
Package Handler/Clerk
August 2005-September 2008
 Filled out and filed paperwork to ship International packages overseas
 Keyed in zip code and scanned packages using hand scanneror swake machine
 Located missing packages for all incoming Customer Service calls
 Loaded and unloaded trucks for shipping and receiving
Education
 Bertie High School-Diploma (Graduated 1995)
 Martin Community College -Information Systems (Attended 1998-1999)
 University of Mount Olive-Health Care Management (2013-Present)