1. KERI N. MUNNA
PERSONAL SUMMARY
A highly resourceful,flexibleand enthusiastic person with excellent
Customer serviceskills. Well organized and an excellent team player
with the ability to work proactively in a busy environment. Able to follow
Instructions and also havea willingnessto learn. I am currently seeking a
suitableposition thatcan utilizemy experience with a progressiveorganization.
WORK EXPERIENCE
Michael’s
Cashier Oct 2015-Present
Worked the registers, answered phones, handled complaints,
returns and exchanges. Put back items that were returned back to the appropriateaisles.
Train new employees and more.
Wal Mart
Customer Service Associate Sept 2007- Sept 2013
Aug.2014- December 2014
Worked the front desk, answered phones, handled complaints,
returns and exchanges. Handled money grams,money orders,
and other duties as needed. Trained new employees on the registers
along with the customer servicedesk.
20/20 Companies (T-mobile)
Event Sales Representative Jan 2014- April 2014
Traveled within the Dallas-FortWorth Area to different
Wal Marts,setting up displaysand promotingthe cellularphone
plans availablethrough T-Mobile.
Albertsons
Customer Service Associate October 2013- Jan 2014
Worked the front desk, answered phones, handled complaints,
returns and exchanges
Suffolk County Community College
Library Assistant May 2006- June 2007
Responsiblefor providingefficientand professional administrativeand
clerical services to all staff,faculty and students
 General administrativeduties:photocopying, filing,scanning,printing
documents, faxing,etc.
 Answered multi phone lines and transferred calls to proper departments.
 Scheduled appointments for students and staff for computer center.
 Assisted students with papers,officeprograms and printing.
 Data entry on use of computers, software and programs.
 Know how to use the computer system Aleph.
Suffolk Federal Credit Union
Member Service Representative, Teller Jan 2005- May 2006
Opened various types of accounts,loans,creditcards,checkingand savings.
Trained members on ATM and accountusage.
Worked to create promotional ideas to assist in advertisingfor new members.
ACADEMICS
Certificate inMedical Administrative Assistant /
Universityof Texas at Arlington 2014-7/2015
Suffolk countyCommunityCollege- Associates Degree LiberalArts -
Sept 2004- Dec 2006
Hauppauge High School Graduatedin June 2004
Key Skills
AREAS OF EXPERTISE
AdministrativeMedical AssistantSkills
Bankingskill
Keyboard skills
Officesoftware
Reception skills
Filingskills
Customer serviceskills
PROFESSIONAL ABILITIES
 Excellent telephone manners.
 Offer a warm and friendly greeting to
visitors or patrons.
 Good organization and prioritizing
skills.
 Self-motivated, proactiveand hard
working.
 Works independently or in a team.
 Knowledge of MicrosoftOffice:
Word, Excel, PowerPoint and
Outlook.
 General administration duties:
photocopying, filing,scanning,faxing
etc.
PERSONAL ABILITIES
 Attention to detail
 Punctual and reliable
 Can work without supervision
 Ability to work under pressure
 Good verbal and written
communication skills
 Able to works as part of a team or
individual
 Positiveattitude
 Multitask and manage conflicting
jobs
 Ability to prioritize.
 Able to communicate in some
Spanish,and fluent in American
Sign Language.
REFERENCES
Availableon request.
CONTACT DETAILS
Keri NicoleMunna
5017 Highland Meadow Drive
Fort Worth, Texas 76132
Telephone: 817-386-2598
Cell: 817-896-3353
Email: Keri.munna74@gmail.com