1. CHANGING MINDS
Changing Minds (Pty) Ltd 2014/000536/07
Managing Partners: KL Craig, L Rome
Oaklands, 2192
Tel: 083 347 7777/ 078 422 1407
Email: info@changingminds.co.za
Changing minds is a specialist consulting and training company which offers holistic, targeted and
sustainable management development solutions which encompass the analysis and optimisation of process
and people dimensions within an organisation. Our approach ensures that all interventions undertaken are
directed and integrated into the organisations overall business strategy in order provide positive long term
growth and a tangible return on investment.
In our many years of experience in the training and development industry it has become strikingly evident
that there is a significant skills shortage in middle management. It is discernibly clear, that those in
leadership positions have not been empowered with the knowledge, skills or tools to effectively manage and
evolve individuals and their teams to a higher standard of performance. Managers can have the single
largest impact on your organization. A good (or bad) manager affects employee performance and
satisfaction, productivity, efficiency, turnover, and the overall health of any organization. Our interventions
result in more effective managers who can positively contribute to the organisations overall success and
achievement of business results.
Changing Minds will assist organizations in transforming themselves to ensure that they can attract, inspire,
motivate, manage and effectively develop their managers and therefore retain their most valuable assets –
their people.
Our Approach:
At Changing Minds we have a very hands on, practical, enthusiastic approach to skills development and
learning. This has led to the development of outcomes based, experiential training programmes that have a
direct impact on productivity and morale.
Competency assessments of existing and prospective managers are undertaken prior to recommending a
training intervention. The proper identification of existing and absent middle management skillsets will work
to improve and target training interventions and developmental plans for these individuals, resulting in more
effective managers who can positively contribute to the organisations overall success and achievement of
business results.
We believe that the development of effective management skills is an evolutionary process that starts with
the acquisition of information and ends with the capacity to practically apply this information in a consistently
constructive way to achieve optimal results.
The first phase in the evolution is the acquisition of information and translating this information into
knowledge and competency. Information in and of itself is useless, unless it is applied in a constructive and
effective manner at the appropriate time. Once a manager has acquired the relevant information and
knowledge, the emphasis in the evolution transfers from what the manager knows to what he/she does with
this knowledge. Our training interventions will provide managers with the practical tools, skillsets and
resources to develop their ability to integrate knowing and doing and to aid positive behavioral
change.Knowing the right answer is not enough – doing what is right is required!

2. CHANGING MINDS
Changing Minds (Pty) Ltd 2014/000536/07
Managing Partners: KL Craig, L Rome
Oaklands, 2192
Tel: 083 347 7777/ 078 422 1407
Email: info@changingminds.co.za
Customisation is undertaken before the delivery of each programme to ensure that the concepts, examples
and tools used are familiar to the manager and consistent with the day-to-day reality they experience in their
workplace. This enables our clients to train their staff on relevant content, ensuring a higher level of
knowledge retention.
Post training competency assessments are carried out 3 months after the training intervention. This allows
us to follow up and reassess whether our program has successfully generated the skills to ensure that the
organisations ROI is achieved.
The Management Team:
Kerry Craig
Kerry Craig has worked in the capacity of Training, Development and Quality Manager for 13 years now and
has had extensive exposure to a variety of corporate environments and disciplines in a consulting capacity.
Kerry has established a credible reputation within the training industry and is respected and trusted by those
she comes into contact with for her integrity, work ethic and willingness to always go the extra mile.
Kerry has always had an orientation towards people development, where her post graduate degree in
psychology, diploma in Training and Development and the experience gained from diverse community and
business projects has given her the insight and ability to effectively engage with and empower others.
One of Kerry’s passions which she has been lucky enough to focus on has been on the development and up
skilling of management in the ability to use coaching as an empowerment tool and method of improving
morale, productivity and performance. She is committed to equipping managers with the necessary
knowledge and vital skills to function effectively and dynamically within their roles in order to ensure their
own and their team’s success.
Kerry has extensive experience in facilitation, project management , training needs analysis, the design,
development and accreditation of training material, design and development of Quality Management and
Performance Management Systems to name a few. She is also a registered accredited constituent assessor
and moderator with the SSETA and MERSETA.
Leigh-Anne Sacks
Leigh-Anne Sacks has 10 years’ experience working within the client service industry, creating and
maintaining long term working relationships. Leigh-Anne was born in South Africa and moved to England at
the age of 9, where she lived for 10 years. Leigh-Anne successfully completed her GCSE examinations and
graduated Thomas Allyenes in 2004.

3. CHANGING MINDS
Changing Minds (Pty) Ltd 2014/000536/07
Managing Partners: KL Craig, L Rome
Oaklands, 2192
Tel: 083 347 7777/ 078 422 1407
Email: info@changingminds.co.za
Leigh-Anne has an insatiable thirst for knowledge, she takes her role as a growth leader seriously and
knows that, in order to empower others, she has to take responsibility and live with integrity. She is
conscious of her psychological profile and being aware of responses in the moment and is able to make
choices that create a life that works for her.
Leigh-Anne has been exposed to a number of diversified fields, which has given her various skill sets in
client relations, business management and a broad spectrum of business administration, giving her the
ability to effectively manage and initiate change. Leigh-Anne is a confident, highly driven and analytical
individual with strong system skills. She specializes in structuring, standardizing and streamlining the
Learning Development reporting processes to provide more accurate and productive outcomes. Further;
Leigh-Anne has achieved a certification in Project Management and advanced computer skills. She has also
completed a number of skills developmental courses in business communication and administration,
understanding that skills without empowerment are valueless.
Leigh-Anne is passionate about Training and Development. There is nothing that gives her greater
satisfaction than seeing the growth, achievement and personal development of others and always looks for
a golden thread to tie things together.
Changing Minds current service delivery capabilities include:
 Quality Management process development and support
 Performance management process development and support
 On the job coaching and support
 Full pre and post training competency assessments and PDP’s based on these results
 Design and development of customised management training interventions
Middle Management Short Skills Training Interventions offered:
 Applied business management skills
 The Art of effective People Management
 Effective Management Performance
 Quality Management and the Continuous Improvement Imperative
 Strategies for successful negotiation
 Root Cause Analysis
 Talent Identification, development and management
 Coaching as an empowerment tool
 Successful day to day Performance Management
 Effective business writing and presentation skills
 Advanced Coaching skills and techniques
 Stress Management

4. CHANGING MINDS
Changing Minds (Pty) Ltd 2014/000536/07
Managing Partners: KL Craig, L Rome
Oaklands, 2192
Tel: 083 347 7777/ 078 422 1407
Email: info@changingminds.co.za
Contact Centre Specialised Training Offerings:
 Contact Centre Operations
 Quality Management for Contact Centre Leaders
 The Power of effective performance management and feedback
 Coaching and development skills for contact centre results
 WFM, Forecasting, scheduling and MIS
 Time and Calendar Management
 Stress Management
 Sales and Campaign planning
Learnership Qualification Offerings:
Please note that these will be available once accreditation process is complete
 National Certificate: Contact Centre Support (NQF 2, 71490)
 National Certificate: Wholesale and Retail Operations (NQF 2, 52806)
 FETC: Contact Centre Operations (NQF 4, 71489)
 FETC: Hospitality Reception (NQF 4, 64469)