Part 2 uses the hypothetical Blue Sky Bank to illustrate how Influencer methodology provides a framework for cultural change to achieve improved compliance motivation and corporate social responsibility.

1. People Risks, Compliance Motivation and Culture PART 2: Solutions Keryl Egan Stormont Consulting Presented at the 6 th Annual Financial Services and Compliance Conference, Sydney, February 9-11, 2009

3. Navigating Change with Influencer Influencer The Power to Change Anything

5. Setting the Sails for Change with Influencer

18. Six Sources of Influence for 3 Vital Behaviours Speaking Up, Admitting Mistakes, Volunteering Ideas Use office design, data and cues plus IT tools to keep the vital behaviours in mind Design incentives and rewards for speaking up, admitting mistakes and innovating Structural Seek support of senior management who are willing to provide resources or knowledge and problem-solving Find role models and opinion leaders to help others to speak up, admit mistakes and volunteer ideas Social Provide training to enable the vital behaviours e.g. Crucial Conversations training for speaking up in high stakes situations Connect the person to their own values. Create a crisis of conscience by expecting people to speak up. Personal Ability Motivation

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