1. Kevin A. Loughlin – Management Professional
90 Fairfield Way, Apt. #11  Commack, New York 11725
Land: 631-499-1215  Mobile: 631-872-4098   k7loughlin@aol.com
CORE COMPETENCIES
 Extensive success in hands-on
management and overall business
operations and development –
emphasizing sales, customer service,
and HR training and administration
 Innovative and resourceful with
excellent skills in listening,
evaluating, organizing, and
communicating
 Propel growth and profit by
consistently providing the most
productive, cost-efficient, and highest
quality solutions to business needs
 Unyielding integrity and work ethic
that takes ownership of
responsibilities to establish, achieve
and surpass goals
 Maintain a creative vision and
leadership with a strong customer
centric focus and high capacity to
influence, persuade, and negotiate
effectively
 Have cultivated professional qualities
that can bring a unique and value-
added presence to any organization
EMPLOYMENT CHRONOLOGY / ACCOMPLISHMENTS
Store Manager: Michael’s – Massapequa, NY (May 2014-Present)
 Improved sales a full percentage point and overall gross-profit margin through better merchandise display,
and reducing payroll while increasing productivity at this $5 million arts & crafts store
 Achieved Best Shrink Decrease in District – cutting shrink from 2.54% to 1.95%
 Recognized as Loss Prevention Captain
Store Manager/District HR Auditor: CVS Pharmacy – Smithtown, NY (Nov. 2009-Apr. 2014)
 Skillfully facilitated and led human resources auditing and training initiatives for 11 stores in the district while
delivering 3.5% sales growth at the Smithtown location and ranking in the Top 20 on Long Island and #2 in the
District during 2014
 Controlled a $9.5 million operating budget
 Consistently met and/or exceeded goals on shrink, budget/payroll control, sales, customer service, and profit
margins
General Manager: PETCO – New Hyde Park, NY (Jun. 2006 – Nov. 2009)
 Grew annual sales by some 30% within two years and pet training sales by 116.3%; cut shrink an
unprecedented 2.5%; increased store profit by $175K
 Ranked Highest in the District for increasing average-dollar transactions
 Bettered customer service ratings by 10 points
 Orchestrated overnight deliveries that improved sales and customer satisfaction
Assistant Store Manager: K-Mart – West Babylon, NY (Mar. 2005 – Jun. 2006)
 Reduced shrink by 50% and improved expense budget plan by $100K by redesigning the merchandising
displays in electronics and stationery departments and increasing Clearance Sales results
General Manager: Staples – Long Island, NY (Apr. 1999 – Jan. 2005)
 Managed several multimillion-dollar locations on Long Island over the years
 Achieved Customer Service Scores of up to 93%
ADDITIONAL HIGHLIGHTS / QUALITIES
Effort, achievement, and recognition characterize the above employment history, which includes, but is not limited to, the
following:
a) Successfully managing the complete spectrum of business operations, customer service/sales, and personnel with
hands-on P&L control in highly competitive markets
b) Creating and implementing innovations to new and existing business situations that have served as “blueprints” for
continual improvements in productivity, revenue generation, and cost control
c) Effectively hiring, training, scheduling, supervising, and motivating staff and management personnel – providing close
support – developing effective work teams and a strong following; training many employees into significant
management positions – adhering to all human resources specifications and regulatory factors
d) Performing and/or supervising intensive customer service/sales activities – dealing with many customers
simultaneously – effectively communicating with customers both in person and over the phone; precisely evaluating
their requirements; generating excellent relations to produce new and repeat business
e) Quickly identifying, defining, and helping solve operational, personnel, and customer problems
f) Keeping pace with market trends, conditions, and the competition for maximum results
g) Maintaining productive lines of communication with co-workers and superiors; assessing the immediate and continuing
needs of work to establish priorities for providing appropriate interventions based on urgency level
h) Accurately compiling, processing, and analyzing extensive informational and financial data for precise business
decision-making – sales orders; cash/credit transactions; inventory control; product pricing; employee records;
payroll…
i) Performing well on an independent basis and as part of a team under fast-paced, high-pressure, and high-volume
conditions
EDUCATION
 Bachelor of Science Degree in Social Science, Graduated: Dowling College – Oakdale, NY