Khairunnisa Ishak is a 29-year-old Malaysian national with over 4.5 years of experience in facilities management, e-commerce, and administration. She holds a Master's degree in Business from Birmingham City University and a Bachelor's degree in Computer Science from University of Technology MARA. Her previous roles include Facilities Associate at Celcom Axiata Berhad where she managed a RM5 million contract for multi-function machines, and E-commerce Executive at Extak Limited where she managed the company's e-commerce site and provided excellent customer service. She is proficient in Malay, English, and advanced Microsoft Office skills.

1. Khairunnisa Ishak
+6012-389 2877 | khairunnisa.ishak@gmail.com | 29 years old | Selangor, Malaysia
Experience 4.5 years
Previous Facilities Associate (Celcom Axiata Berhad)
E-commerce Executive (Extak Limited –UK)
Education Birmingham City University
Master, Business/ Management (2011)
University of technology MARA
Bachelor Degree, Computer Science/ IT (2009)
Nationality Malaysia
Experience
Nov 2012 – July 2015
(2 years 9 months)
Facilities Associate
Celcom Axiata Berhad
• Responsible in compiling, sorting and process payment for Fuji Xerox Multi-function Machine
(MFM) invoices and managing the contract agreement of more than 300 of machines for
Nationwide which is worth of RM 5 Million contract.
• Responsible for setting up KPI’s for vendors and audit their performance on a quarterly basis
• To ensure smooth operations of overall administration functions by providing necessary equipment
and stationeries for all staff.
• Coordination with Vendors/Suppliers in order to maintain the stock level of inventories for
stationeries, beverages and office equipment.
• Tracking the facilities budget utilization for the Facilities & region for all allocated expenses for
stationeries, beverages and office equipment.
• Managing accounts and invoices via SAP.
• Responsible in controlling the access card activation for all staff. (CARDAX Access Control
System)
• Initiated various green environment friendly projects for the company like introducing no plastic
day, green printing and organizing for the launching ceremony.
• Responsible in preparing Business Requirement Document for Celcom Corporate Travel
Management System (CCTMS) included process flow, GUI, SOPP and business policy for each
entity
• Project Manager for Paperless program by introducing Electronic Document Management System
(EDMS) where all the internal documents will be stored digitalised in one data centre and can be
retrieve/access by user.
• Preparation and submission of Weekly / Monthly report to Head of Unit
• Manage department schedule by maintaining calendars for department personnel; arranging
meetings, conferences, teleconferences, and travel if the secretary is on leaves by reporting to
Head of Division
• Defining responsibilities for the new hires of the department.

2. Jan 2012 - Jul 2012
(7 months)
E-commerce Executive
Extak Limited (United Kingdom)
• To manage content of the e-commerce site of www.extak.com
• To handle customer queries
• To manage suppliers
• Processing customers’ orders
• To offer excellent customer service and maintain high level of service consistently
• To cross sell associated products
• Process customer refunds
Aug 2011 – Dec 2011
(5 months)
Administrative (Intern)
Turn 90 Limited (United Kingdom)
• To maintain company accounts
• To take telephone messages
• To scan, manage, organize and file documents
• To input and maintain data as required
Nov 2010 – Jan 2011 &
Nov 2011 – Dec 2011
(5 months)
Customer Advisor (Part Time)
Mark & Spencer (United Kingdom)
• Assisting customers on the shop floor
• POS Cashier
• Stock replenishment
• General department maintenance
Apr 2008 – Jul 2008
(4 months)
IT Assistant (Intern)
Quality Assurance Department, University Of Tenaga National (UNITEN) Malaysia
• Developed a prototype of Leave Management System for university staff (HTML, PHP)
• Creating videos/montages for department’s events
• Answering phones, taking memos and maintaining files
Education
2011 Birmingham City University
Master's Degree in Business Studies/Administration/Management | United Kingdom
Major International Business and Management
Grade Pass/Non-gradable
2009 University of technology MARA
Bachelor's Degree in Computer Science/Information Technology | Malaysia
Major Programming
CGPA 3.2/4
Skills
Advanced Microsoft office
Intermediate Negotiation Skills, Project Documentation
Basic Microsoft Access, Procurement, Audit

3. Languages
Proficiency level: 0 - Poor, 10 - Excellent
Language Spoken Written Relevant Certificates
Malay/Indonesian 10 10 -
English 9 9 -
Additional Info
EDUCATION
• A Level (Physical Science) – Malacca Matriculation College, Malaysia (2007)
CGPA: 2.79
• 0 Level (Science) – Convent High School, Kajang Malaysia (2004)
Result (SPM) : 5A, 5B
VOLUNTEER EXPERIENCE:
International Hacking Competition 2007 (Organized by UiTM)
Secretariat of Delegation and International Affairs
Key Responsibilities
• Planning accommodation and transportation for the participants
• Managing the budget on accommodation and transportation
• Negotiating and booking hotels and buses
• Ensuring smooth transition of the participants from hotel to the competition venue and vice versa
OTHER INTEREST
Music, Traveling, Sports