1. KHALDOON ABDO
Khaldoon.abdo@hotmail.com
+962-79-7449666
SUMMARY
More than 20 years of experience in the telecommunication sector, working with
multiple vendors and technologies that improve my sales and communications skills.
Good team player with ability to lead and handle difficult tasks on time. Proven
leadership skills in managing, developing and motivating teams to achieve company’s
goals and objectives. Dedicated to maintaining high quality standards, providing best
services and strong focus on customer satisfaction.
During these years I have built and maintain important business relationships with my
customers especially with Zain (Kuwait, Jordan, Bahrain, Iraq, KSA and Zain Group) that
helps greatly in meeting and often exceeding my sales objectives.
JOB OBJECTIVE
To obtain a role in a dynamic organization which could benefit from my expertise and
experience in the area of telecommunications and Information Technology as well as my
extensive organizational, interpersonal and communication skills.
EDUCATION
June 1995 AL -BALQA APPLIED UNIVERSITY Amman, Jordan
Electronic & Telecommunication Technology
WORK EXPERIENCE
2014-Present Advanced Technologies Company.Amman, Jordan
Account Manager & Projects Manager
 Managing Zain Jordan Wi-Fi Project: Since April, 2014 managing Zain Jo Wi-Fi
project starting from the site survey, BOQ ,Project Plan, arranging all resources
required to complete the project and review all project details/Reports with the GM,
AM & the Customer
 Managing (EHS) Hakeem Projects: Since April, 2014 Managing all Active & WL
projects for over 15 Main Hospital, 30 Comprehensive Clinics and 60 primary clinics.
 Managing large accounts:
 Jordan Universities: Mutah, Tafila, Hashemite and Al al-Bayt

2. 2010-2014 METCO (Middle East Telecommunication Company).Kuwait
Key Account Manager (Zain Kuwait, Zain Bahrain, Zain KSA, Zain Jordan & Mada
Kuwait)
• Search and validation of new business opportunities
 Building and developing commercial relationships with customers
 Market and competitive analysis
 Sales presentations
 Positioning of products and services to customers in assigned segments
 Coordinate with the customers to jointly develop their telecommunications solutions
 Coordinate activities and participate in solving customers’ issues and problems.
 Creating and maintaining the customer and opportunities database
 Leading complex negotiations with customers and suppliers
 Closely cooperation with Presales, Project Management, Support and Product
Development departments
 Participate in the development of sales processes and strategies.
2007-2010 METCO. Bahrain
Project Supervisor for Zain Bahrain network
 Customer Support Management
 Troubleshooting Skills and advise on technical issues resolution
 Responding to Technical Inquiries
 Commissioning of Transmission PDH/SDH elements and E1 circuits when required
 Analyze reports generated from NMS on the network in Operation
 Troubleshooting and maintenance of MW links
 Updates daily activities status report and coordination to the customer prior to
installation Priority, Installation schedule
 Site survey/ confirmation and recommendation for the new microwave links
2002-2007 Atlas Telecom.Dubai - UAE
Projects supervisor
 Repair all the Power, RF and control Boards
 Programming and working with INMARSAT satellite services (RBGAN, BGAN)
especially NERA products
 Installation and maintenance of:
o KVH systems (Marine & Land TV Satellite System)
o SEATEL Systems (TV Satellite System & Internet Satellite System)
o Vehicle Tracking systems
o TANDBERG systems (video conference for TV Station Channel)
o VSAT system/Remote and fixed Internet system
1995-2002 ZAIN JORDAN. Amman, Jordan

3. Customer service Specialist
 Daily level 2.5 repair of Nokia/ALCATEL/SIEMENS
 Level 3 repairs of Motorola equipment
MAJOR SKILLS AND AREAS OF EXPERTISE
 Strong Background in various technologies
o Wireless technologies – PTP microwave, licensed/unlicensed, WiMAX, satellite, cellular
o Fiber optics
o Data networking
 Sales and Marketing expertise
 Strong computer and analytical skills
o MS Office
o Presentations
o Excel
LIST OF IMPORTANT TRAINING COURSES
MAJOR COURSES AND SEMINARS ORGANIZER LOCATION YEAR
Carrier Ethernet Solutions Ciena Dubai 2012
Juniper Vision Juniper Dubai 2012
DWDM Networks Ciena Germany 2012
The Junos Software Advantage Juniper Dubai 2011
Juniper Networks Sales Associate Enterprise Switch Juniper Dubai 2011
Juniper Networks Sales Associate Enterprise Routing Juniper Dubai 2011
Transmission Technologies and Applications TELEFOCAL Kuwait 2011
CCNA Course Bahrain 2010
Partner Sales Opportunity Identification Workshop Tellabs Lebanon 2010
Microwave Transmission engineering and link planning Aviat Kuwait 2010
Installation, Maintenance /Eclipse & NMS provision Aviat Kuwait 2007
Site Safety Atlas Dubai 2006
Various Technical Training Sessions with:
Alcatel, Nokia, Siemens, Motorola
ZAIN JO Jordan various
Various Personal Development Courses and Seminars:
 Communication skills
 Time Management
 Sales Processes and Techniques
 Negotiating Skills
 Motivation, Positive Attitude, etc…
ZAIN JO Jordan various
REFERENCES
 PETER HORNACEK – Planning Director at METCO (+965-97190501)
 MAJDI ATOUT –Regional vice president MEA at IDirect technologies (M:+971506150381)
 ADEL MOQBEL - Solutions Sales Manager - Satellite Solutions – Atlas Telecom ( +971504194590)
 ABDULLAH ALKHALED - Transmission Manager – Zain Kuwait (+96599006265)