Kilee T. Ashton has over 10 years of experience in customer service, sales, and technical support roles. She is currently pursuing a Bachelor's degree in Psychology while working as an Inside Sales Representative, where she maintains top sales performance and resolves customer issues. Ashton has strong relationship building, problem solving, and technical skills and is proficient in Microsoft Office, Salesforce, and other software.

1. Kilee T. Ashton
lilyndash@gmail.com · linkedin.com/in/kilee-ashton-01a3aa89 · Sacramento, CA 95822 · cell 707-761-9119
Personal relationship oriented individual with a natural ability to make lasting connections that
inspire loyalty and trust. Experience in creative thinking to resolve problems in high stress
environments, quickly and efficiently finding the best solutions for all involved.
EXPERIENCE
Inside Sales Representative January 2014 - Present
Purple Communications
 Advanced user of Sales Force in management of customer profiles and sales
management.
 Managed customer complaints and problems, helping to facilitate solutions by helping
the customer to interact with other departments effectively.
 Developed a strong sense of loyalty among customers, helping to bring back large
accounts by resolving problems they have had for a long time.
 Managed a large workload in a fluid environment through time management and
prioritization of key elements of sales principles.
 Participated in several marketing campaigns, including newsletters, internet
advertisements, and YouTube videos.
 Maintained a position in the top 3 salesman by numbers for 6 months straight
 Helped to test new products and training procedures for the department
 Trained customers to properly use VRS services across the multiple platforms offered by
our company, including troubleshooting problems prior to involving technical support.
Confidential Document Handler October 2011 - March 2012
MHA Associates
 Handled sensitive documents with great care, to ensure no pages were lost, damaged, or
shuffled.
 Successfully scanned individual pages into a computer with minimal or no errors
 Operated a variety of equipment including large bulk scanners and smaller, individual
scanners.
 Processed in excess of 10,000 images, noting errors for rescan. Used image processing
software to correct orientation, color and other mistakes
 Recombined and logged documents and notebooks for shelving and storage.

2. Tier I Technical Support October 2006 - March 2008
Sorenson Communications
 Participated in a special team to manage technical support via TTY and email
communications.
 Advanced Quickbase user, able to manage customer’s accounts and technical issues.
 Utilized Microsoft Excel to manage customer accounts, team workflows, and other
custom projects as assigned by management.
 Quickly analyzed technical problems to determine my own ability to answer the question.
If unable to resolve the problem, issues were thoroughly documented to save time of
higher Tier Technical Supports.
 Utilized Customer Service skills to manage customers’ emotions during stressful
technical problems to resolve issues to their satisfaction.
EDUCATION
Southern New Hampshire University July 2015 - Present
 Pursuing a Bachelor’s Degree in Psychology
 Honor Roll member
Cottonwood High School September 1997 – May 2001
 Graduated with a 3.6 GPA
 Member of High School Dance Squad
SKILLS
 Advanced user in Microsoft Office Suite (Microsoft Word, Microsoft Excel, Microsoft
Powerpoint, Microsoft Outlook)
 Advanced skills in 10 key
 Quick typist – 70 WPM
 Ability to make quick connections with others to develop strong relationships
 Proficiency in Salesforce and other software, as well as a quick mind to learn new
concepts rapidly.