I can add value with my extensive Lean Six Sigma and Project Management knowledge.

1. Kim Lewis
kimrl26@yahoo.com
770-990-4990
EDUCATION: Graduated
University of Phoenix, Phoenix, AZ 05/2013
Master’s Degree, Information Systems
DeVry University, Atlanta, GA 06/2004
Bachelor’s Degree, Network and Communications Management
PROFESSIONAL EXPERIENCE:
Southwest Airlines 11/2016 – Present
Customer Services Representative
• Assists customers with booking domestic and international reservations
• Resolves fee issues
• Refine processes via Lean Six Sigma (Green Belt projects)
• Allocating rewards points and extension of travel credit
• Assisting other airline personnel with booking of flights
Meritus Healthcare Partners Tempe, Arizona 09/14 - 2015
IT Business Analyst
• Provided end users with the latest best practices of processes
• Practiced Project and Change Management methodologies
• Solved application issues with vendors
• Review, analyze and advise staff on State Plan Amendments
• Researches and analyzes information to assist in developing solutions for technology projects
• Tracks and monitors projects, escalating risks and issues for visibility to stakeholders
• Acted as a liaison between customers and cross-functional organizations to resolve issues
• Researched, collected and evaluated project data necessary to meet project report requirements
• Prepare written products, including briefing documents, evaluations and reports
• Develop Business Requirements
• Communicate frequently with stakeholders to ensure optimal user experiences
NBC/Comcast, Atlanta, GA 05/13 – 7/14
Technical Operations Support/Financial Analyst
• Provisioned new hires via Active Directory
• Comprised root cause analysis for degradation of services
• Solved application issues
• Cleaned and maintenance pcs to optimize operability

2. • Assisted end users with iPhone functionalities, including set up, managing content
Carestream Dental (Kodak Imaging), Atlanta, GA 07/10 - 02/13
Technical Support
• Solved 3D imaging application issues for extra-oral and intra-oral x-ray imaging machines.
• Configured servers for medical environments.
• Troubleshoot SQL issues.
• Modified registry keys.
• Configured/detached/reattached databases.
• Resolved technical issues.
U.S. Census Bureau, Alpharetta, GA 11/08 - 07/10
Assistant Manager of Technology
• Used various software systems, including, PeopleSoft, DAPPs, Remedy Trouble Ticket system
and MS Office Suite, CRM and Soft skills.
• Used re-imaging software for PCs in the company.
• Evaluated performances, identified deficiencies and offered assistance for improvements ·
Conducted region wide load tests for optimal network utilization.
• Trained Help Desk staff on problem resolution, mobile and office computing equipment.
• Planned and coordinated the installation, testing, operation and maintenance of all office
hardware systems for the 2010 Census.
• Maintained employee network access via Active Directory and LDAP.
• Maintenance of Cisco 7911 VoIP telephone systems.
• Provided administrative, technical and program guidance for office staff of 75 people.