Tutorial Services policies and procedures

1. Tutor Training
Policies and Procedures
Fall 2021

2. Agenda
Mission Statement
Responsibilities
Expectations
In the event of a crisis
Who's who?
Reminder about F2F

3. Our Mission Statement
The mission of Montgomery County Community
College’s Tutorial Services is to serve students
who are currently enrolled in MCCC courses.
Tutorial Services helps students develop learning
strategies based on their unique learning styles
with the goal of creating successful students and
independent learners.

4. Responsibilities of a Tutor
 Know how to navigate Tutor.com (If you could not attend
Tutor.com training, please make sure you view the recordings).
 Enable notifications while signed in.
 Check course selection prior to accepting a student.
 Remind students that sessions are recorded.
 Always ask students if they are working on a graded assignment or
test!
 Reduce your own distractions while in a tutoring session.
 Know when to ask for help!
 Complete the survey at the end of your session.

5. Responsibilities of a Tutor, cont'd
 Be aware of payroll deadlines (See Tutorial Services Team for
this document—Documents>General>Human Resources).
 Submit weekly hours in Web Advisor (see p. 20 in manual for
instructions).
 Remember—you are entitled to a 5-minute break each hour.
 Notify clerks and Patty if you are unable
to attend/complete your shift; make every effort to find a
substitute.
 Submit your tutor availability form to Patty prior to the start of
each semester.

6.  Know how to navigate Blackboard Collaborate (Ask Kim for
training resources).
 Start/stop recording at the beginning/end of every session
regardless of attendance and announce recording to students
upon entry.
 Change settings to allow chat and voice for all upon entry.
 Change student's status to "presenter" upon entry to give
access to screen share.
 Take attendance and send participant names and ID's to
tutoring@mc3/edu. (Note the subject/day/time in the
subject line; for example: MAT085/Monday/6PM.)
Open Session Responsibilities

7. Expectations
 Serve each student without judgment.
 Keep conversations and tutoring sessions confidential.
 Complete annual FERPA/Title IX training
 Attend regular tutor training and check-in meetings throughout
the semester; if unable to attend live, view recordings during
tutoring "down-time."
 Contact Patty, Kim, or Liz with concerns!

8. In the event of a crisis...
 If you sense an immediate crisis:
 Trust your gut!
 Share the prescript urging the student to seek help; encourage the
student to call 911.
 Call Patty at 610-639-3134
 If you have a concern about a student's well-being but do not
believe he/she is in danger:
 Email Patty at pabdalla@mc3.edu with your concerns and specific
examples.

9.  Embedded Tutor--MAT085
 Attends all class sessions during term
 Provides one-on-one and group assistance within a class session
 Maintains relationship with faculty member
 Currently provide open sessions in Bb Collaborate
 Supplemental Instruction Assistant—Historically challenging courses
 Attends all class sessions during term
 Facilitates two weekly review sessions in Bb Collaborate
 Develops lesson plans as needed
 Focuses on general learning skills in addition to content
Who's Who in Tutorial
Services?

10.  Peer/Para-Professional/Professional Tutor
 Has earned up to 60 credits/associate's degree/master's degree or
equivalent experience, respectively
 Assists students with subject matter in one-on-one or group setting
 Will participate in certified training program as required
 Provides tutoring services through Tutor.com
Who's Who in Tutorial Services
cont'd ?

11.  Clerks—Field all calls and emails from students, faculty, staff, and
tutors!
 Regina Bailey
 Lynn Dougherty
 Jane Rafferty
 Christine Ransom
 Administrators—here to support you!
 Patty Abdalla—Director of Academic Support/Tutorial Services
 Liz Declan—Manager of Peer Support
 Kim Logan—Academic Support Manager
Who's Who in Tutorial Services
cont'd?

12. Email tutoring@mc3.edu for general questions.
Monday-Thursday 8AM-7PM
Friday 8AM-5PM
Saturday 10AM-4PM
Sunday 1PM-5PM
A little more about the clerks...

13. Tutor Training Manual
2021
Bookmark, read and ask
questions!