1. Kim Mallery
E: kimmallery@comcast.net • M: 312-560-4224 • Ingleside, IL 60041
https://www.linkedin.com/in/kimmallery
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Account Management / Travel Management & Administration
Meticulous, self-motivated team player with outstanding client service expertise. Strong oral and written skills. Has
worked out of home office for over 13 years. Account managed many large programs ($250,000 – multi-million dollars).
Core competencies include:
Account Management • Client Services • Travel Management • Administration • Training
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PROFESSIONAL EXPERIENCE
Live Marketing • Chicago, IL • 1998 – October 2014
Award-winning industry leader in Experiential Marketing, producing a portfolio of programs for multiple Fortune 500
companies across a broad range of industries.
Account Services Manager
Initiated team sales outreach to existing and new accounts. Assisted with forecasting and strategic planning. Created
budgets for individual programs. Managed legal documentation, approvals, purchase requests, accounts receivable,
and scheduling for team sales. Responsible for client communication, scheduling and customer service. Formulated
new reports. Maintained client files and records.
 Generated over $1.2 million in additional profit within one year for two person sales team through attention to
detail and efforts to increase profit margin.
 Part of a two member sales team that consistently generated the highest revenue for the organization. As much
as 33% of entire company business (out of 5 sales teams).
Sales Manager
Created training manual and program for team of account managers. Assisted in interviews and hiring decisions.
Assisted with conflict management and mentoring.
Travel Manager
Responsible for overseeing, booking, and tracking travel arrangements for over 200 employees and contractors.
Created management system to track cost, usage, and credits. Customized, implemented, and managed travel agency
web interface.
 Saved organization up to $11,000 annually in former loss leader areas by developing systems to eliminate
errors, tracking and using credits, and consistently monitoring arrangements.
 Within first months in the organization, uncovered discrepancies in the company wide telephone billing and
worked with the phone company to get refunds of over $3,000 and reduce future billing as much as 97%
AHA TelePLAN • Chicago, IL • 1991 – 1997
Start-up Telecom Company that assisted members of the American Hospital Association by providing access to a
group purchasing program for long distance telephone service.
Customer Account Manager
Provided customer service and sales outreach to our nationwide account base. Coordinated service launches.
American Hospital Association • Chicago, IL • 1987 – 1991
National organization that represents nearly 5,000 member hospitals and 43,000 individual members.
Market Research Analyst/Directory Publications Assistant
Assisted in creation of annual directory. Managed pool of temporary workers. Provided data entry and analysis.
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EDUCATION
Bachelor of Science in Communication/Theatre
NORTHWESTERN UNIVERSITY • Evanston, IL • 1984
TECHNICAL SKILLS
Proficient in Microsoft Office Suite • Outlook • SalesForce • In-house proprietary account management system