2. PERSONAL DETAILS
NAME : KIM GAIL MILLER
RESIDENCE : MORNINGSIDE, JOHANNESBURG
CELL NO : 082 3755303
EMAIL ADDRESS : kim@gptraining.co.za
WEBSITE : www.globalpeopletraining.co.za
NATIONALITY : SOUTH AFRICAN
FIRST LANGUAGE : ENGLISH
3. WORK HISTORY
SELF EMPLOYED (1 FEBRUARY 2006 to date)
For the past 10 years, I have run an accredited training consultancy, called Global
People Training. I have conducted various training and development
interventions and consulted to a variety of corporate and government
organisations across South Africa and into Africa.
The organizations I have provided learning and development services for are
as follows:
Scania
Stanlib
Alexander Forbes Financial
Services
Arcelormittal
Murray and Roberts
Ericsson
Film & Publications Board
BHP Billiton
Wings Corporate Travel
Angor Financial Services
F G La Pasta
Ampath
SABC
IIR
Randwater
Bokomo
Daimler Chrysler
Joshua Doore Group
SITA
Rentokil
Xerox
SAFAIR
Customer Centric Solutions
Nimico
Department of Education
Department of Labour
South African Gambling
Board
SITA
Eastern Cape Municipality
De Beers
Rio Tinto
CDC Agency
Vodacom
MTN
Centre for the study of
Violence & Reconciliation
US Agency Centres for
Diseases Control and
Prevention
KZN Treasury
Ethiopian Airlines
CIPRO
Kyocera Mita
AsgiSA (Eastern Cape)
Eastern Cape Development
Corp
Mafikeng Department of
Justice
Monash University
National Prosecuting
Authority
South African Police Services
KZN Mongusuthu University
Imperial
Cargomovement
Fraser Alexander
African Barrick Gold
Redefine Properties
National Prosecuting Agency
SABS
SAPS
Johannesburg Water
4. Robert Bosch
SAPS
ABSA Capital
Namibia Water
Lonmin Mines
FIETA
Joy Mining Machinery
SA Bank Note
SBV Cash Intransit
Albaraka Bank
Stats SA
The programmes I have developed and facilitated are as follows:
1. Management and
Leadership Skills
2. Company Specific
Programmes
3. Emotional Intelligence
4. Business Communication
Skills
5. Business Report Writing
6. Project Management
Principles, Tools &
Techniques
7. Assertiveness Skills
8. Presentation skills
9. Negotiation & Conflict
Resolution
10. Team Building using
Personality Profiling
11. Minutes & Meetings
12. Business Etiquette
13. Time Management
14. People Management
15. Performance Management
16. Interviewing & selection
skills
17. Succession Planning &
Workforce planning
18. Career Management
19. Organisational
Development
20. Stress Management
21. Customer Service &
Telephone Etiquette
22. Advanced skills for
secretaries
23. Office Administration
24. MS Excel Basic to
Advanced
25. MS PowerPoint Basic to
Advanced
26. MS Word Basic to
Advanced
27. MS Project Basic to
Advanced
28. Facilitate Learning/Train
the Trainer
29. Skills Development
Facilitator
30. Assessor Training
31. Residential Advisors’
Programme
32. Process Development,
Training & assessing for
Financial Sector
33. Component & Product
Knowledge for Scania
Truck sales & services
5. The Learning & Development projects I have been involved in, while owning
Global People Training are as follows:
1. SCANIA (Truck/Bus/Engine Manufacturer) – Commercial Learning
Manager Consultant (August 2015 – to date)
Co-developing the learning strategy and priorities based on the Global &
Regional business strategy, aligned to the Global and Regional Learning
minimum standards and deliverables
Conducting Training Needs Analysis for all Sales, Services, Support Staff &
Management
Developing Curriculae for 2016/2017 for all staff across the organization
Developing blended learning materials for various programmes across the
organisation
Planning, directing and co-ordinating Automotive/Industry specific and
general learning activities
Facilitating, directing and supporting the integrated Learning and
Development process within the organisation
Providing Learning analytics to allow meaningful interactions and
decisions
Evaluating Learning Practitioner performance, in collaboration with Line
Management as well as effectiveness of Learning interventions providing
recommendations for improvement, in conjunction with Management, up
to EXCO level.
(2014) Upskilling of all sales and service staff on Emotional Intelligence,
Communication & Stress Management
2. ERICSSON – We are the preferred soft skills, Communications, Microsoft
and Management & Leadership skills provider for all staff across Africa
3. MURRAY & ROBERTS coaching & training of frontline staff, call centre
and support staff. Developed & delivered business communication skills
for Graduate Development Programme
4. ARCELORMITTAL (2013 – 2014) Upskilling their general staff and
management on MS Excel Basic – Advanced and Report Writing and MS
Word
5. IIR : Consultant to IIR for 6 years : Obtaining and maintaining
accreditation with the Services SETA, aligning 32 of their programmes,
6. developing and updating their Quality Management System, Assessing
Portfolios of Evidence for their learners, facilitating site visits from SETA,
obtaining accreditation with the ETDP SETA and obtaining programme
approval for 13 programmes, setting up systems to track and monitor
learner achievements and uploading onto the National Learner Records
Database
6. STANLIB: A 6 month project, which involved the development and
documentation of processes for Stanlib operations division. This project
involved the development of documented procedure guides, training and
assessment of 200 people on operational processes, from New Business,
Withdrawals to Switches etc. As part of this programme, I trained Stanlib
staff on their IT systems, such as Compass, Mindkey and Online.
Conducted Financial Industry training and assessment for 45 Stanlib
operational staff members and 60 Stanlib Call Centre Agents
7. WINGS CORPROATE TRAVEL : One year contract with Wings Corporate
Travel, training their staff on Microsoft products, presentation skills and
customer service.
8. ALEXANDER FORBES : Developed Foundational Financial learning
materials for Alexander Forbes Financial Services Provider and trained and
assessed approximately 50 of their call centre agents. This programme
included topics such as, the economy, financial markets, Linked Investment
Service Providers, Unit Trusts, legislation and retirement fund products.
9. CO-AUTHORED text books for the South African Further Education and
Training Colleges, published by Pearson Publishers. The subject was New
Venture Creation, NQF Levels 3 & 4.
10. FG LA PASTA : Served as a Skills Development Facilitator for FG La Pasta
and Customer Centric Solutions for 2 years. Role was to ensure that the
organisations complied with Skills Development legislation, that their
training programmes were unit standard aligned, their assessment tools
were developed and they obtained their skills development grants.
11. Trained various learnerships at NQF Level 4
12. Coached from administration to executive level
7. INSITE TRAINING (September 2004 – 31 January 2006)
Training Manager/ Trainer / Skills Development Facilitator
Trainer
Trained various soft skills & IT programmes.
Course Developer
Developed the following courses and aligned them to unit standards:
Key Accounts (Sales)
Business Writing
Minutes & Meetings
Teamwork & conflict resolution for elementary staff
Supervisory skills
Insurance Industry training
Skills Development Facilitator/ Registered Assessor
SETA liaison, Institutional & learning programme alignment & accreditation,
Quality Management System – policies & procedures, ensured organization
complied with all Skills Development legislation
Training Manager
Upskilling/Training of Trainers, contracts, invoices & payments, problem
solving and recruiting of new trainers.
INVESTMENT SOLUTIONS (Subsidiary of Holding Company: Alexander
Forbes) (April 1999 – August 2004)
Training & Development Practitioner / Skills Development Facilitator
Conducted system training (Compass Administration System), Financial
industry related training (Retirement Funds and Products & Portfolios),
company specific training (Company Overview, Quality Awareness &
Outcomes Based Education) and soft skills training (Social Styles and
Planning & Organising)
Developed in-house curricula
Developed in-house outcomes based & unit standard aligned learning
material
Developed outcomes based learning material for the Collective
Investment Scheme, NQF Level 4 national qualification – part of the
INSETA material writing project.
Guided and gave advice regarding the design of other departmental
training materials.
8. Training provider accreditation – managed the application &
implementation process
Designed and implemented a Quality Management System, which keeps
records of proposed and actual training and assessment of every staff
member.
Training needs analyst – helped with identifying learning and develop
needs of the organization
Strategist – formulated plans for training and development and policies
and practices to accommodate vision and mission of the organization
Standardised costs of training
Advised company on NQF requirements, outcomes based training &
assessments.
Evaluated the learning systems of the organization to ensure all internal &
external training was aligned with NQF requirements
Registered Assessor - assessed competency status of staff against agreed
outcomes for all in-house training
Guided, counseled and coached learners
Kept HR development records up to date
Attended Regional Forums to keep abreast of Sectoral developments
Developed & submitted Workplace Skills Plans and compiled &
submitted Annual Training Reports
Ensured company complied with Skills Development legislation
Ensured planned training was conducted & grants were received
Ensured staff were FAIS compliant by ensuring necessary exams were
written & necessary training was given.
HR Practitioner
Handled staff queries, including medical aid issues
Developed a leave system on excel and administered leave
Administered all staff study assistance
Coordinated job profiles for all staff members
Interviewed and selected new staff members
Implemented a Share Incentive Scheme Management System
Administered shares on the share system and compiled & issued all
necessary documentation
Developed reports on Crystal Report Writer for Share Incentive
Management Scheme
P&O Nedlloyd (1997 - 1999)
9. PA to Director / Computer Trainer / Software Support
Shorthand & typing of general correspondence & emails
Compiled spreadsheets on Excel & presentations on Powerpoint
Diary control
Local & international travel arrangements
Organised functions & conferences
Took minutes for disciplinary hearings & management meetings
Conducted computer training for all staff members in MS Office &
Windows 95
Provided software support to staff members
MOORES ROWLAND (1991 – 1997)
PA to Staff Partner
Dictaphone, shorthand, typing of general correspondence, leases, wills,
tax schedules, balance sheets etc.
Handled all personnel matters, ie. leave records, registration of training
contracts, employment contracts & resignations
Diary control
Travel arrangements
Handled daily mail
Customer Services
Controlled curatorship account
Controlled Debtors accounts
COMPUTER MANAGEMENT (1990 – 1991)
Mainframe Programmer
RPG II programmer on System 38 Mainframe
Handled end-users’ computer problems
Compiled reports for managers
10. EDUCATIONAL QUALIFICATIONS
DEGREES
UNISA (2008)
Btech Degree in Human Resource Development (Passed with Distinction)
Subjects included:
Human Resource Management II
Management of Training II
Organisational Development
Advanced Management of Training IV
Research Methodology
Financial Management
Training and Development Strategies
University of South Africa (1996 – 1999)
Bachelor of Arts Degree (Passed with Distinction)
Majors : English & Psychology
University of South Africa (1990)
Programming course in RPG II & System 38
University of Cape Town (1986 – 1987)
Bachelor of Arts Degree (First Year)
Durban Girls’ High School (1981 – 1985)
Matric Exemption
Leadership roles: Class Captain / School Prefect
OTHER COURSES
Challenger Coaching for Sales (2016)
CEB
Microsoft (2013)
Microsoft Office Specialist Certificate
Corporate College International (2001)
Assessor Award
11. University of South Africa (2001)
Skills Development Facilitator Programme
INSETA (2002)
Outcomes Based Training course
Network of Training (2002)
Social Styles (Leader Trainer course)
Qualified Instructor
